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bp pulse Reviews

3.9 Rating 4,402 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,402 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give 5* for the installer who was fantastic. Nothing was to much trouble. Spent time with me to work out where best to place the charger and took time after installation to talk through how it works. The initial service for the application process was poor and took me chasing on a daily basis to get an installation date some 6 weeks after first applying and 3 weeks after getting my EV. Every time I rang I was told a different story it was so frustrating. I’d give this element of the service 3*. Finally the unit itself and the app that you should be able to programme to start and finish at specific times (to take advantage of cheaper electrify charges) well quite frankly it doesn’t work. Not sure how to fix and I hope someone reads this review and gives me a contact number to call to try and fix.”

Posted 2 years ago

“Great service from engineer Matt. Only reason for 4 stars was the Apps and getting the right app to work off peak hours. Its a minefield for charging but early days.”

Posted 2 years ago

“Covid certainly didn't help in ensuring a smooth process in the installation of our charger and at times I felt BP were too dependent on the customer to provide information concerning our power supply, when in normal times an electrical surveyor would have visited the property. However, the electrical installers were first class, along with Western Power. The administrator at BP was also very helpful and endeavoured to communicate reasons for why the installation took longer than planned.”

Posted 3 years ago

“Long wait to be installed but installation went very well and was carried out efficiently.”

Posted 3 years ago

“All fitted without any fuss. Haven’t used it yet but I’m sure it will be fine”

Posted 3 years ago

“Had my charger put in last week, it works well and great that I can switch off the power to it when not in use. The service before wasn't the best. If they had told me that I was having an fuse box put in, I would've made room before.”

Posted 3 years ago

“The fitting went smoothly and the the installation was very neat. The installers were polite and efficient. The need to send so many pictures and answer so many technical questions beforehand, however, was inconvenient. Installation was on 12 April, but I have not yet been sent the details to enable me to use the Smartcharge app. Also the charger seems to be charging at 3.5kwh when both the car and the charger should be capable of 7.”

Posted 3 years ago

“I have had various and several communications with the company. They asked for many photos and clarifications. They also asked me for some amendments to our current supply in order to comply with their requirements. Finally I got an email from Mr Mohammed Shabir asking for further details. I explained to him that I already supplied all the information. He was very prompt in verifying everything and immediately wrote back to me confirming that he had referred my application to the booking department. I commend Mr Shabir for a job well done.”

Posted 3 years ago

“Booking was easy with good instructions. Later there was a lot of confusion regarding what pictures they wanted. I had to keep chasing with a lot of emails and disappointed with no response. The process became smoother and easier after I got in touch with Mr Mohammed Sabbir who kindly responded to each and every email of mine promptly and made sure that the installation happened early. Until then, the experience was not good. Post installation as well, no communication from BP Chargemaster. I had to contact them for electrical installation certificate which I have not received yet. Overall, I think the communication can be made better by letting the customer know about the time line of what they can expect. In the era of electronic communication, I am sure this can be improved a lot. Thank you”

Posted 3 years ago

“Very good customer service, there was an issue with a charging point in which the charger would not allow the lead to disconnect, we were unable to resolve the issue however the lead did eventually disconnect and engineers are looking into the issue. Iqbal on the phone was great and helped go through all of the possible solutions. Even though we couldn't get to the bottom of it he was nice on the phone and understood the situation. Hopefully the engineer who looks at the charging point tomorrow can make sure the point is okay to use for the future.”

Posted 3 years ago

“Excellent and efficient installation. The charger works well and is very simple to master. Service prompt. But I didn't really understand the issue of tethered or not - went for 'not' and suspect this was the wrong choice as in reality most charging is done at home. When away most chargers have a tethered cable.”

Posted 3 years ago

“Professional installation”

Posted 3 years ago

“I had minor problems with the website but that seems to be the norm. Otherwise it all worked well with little hassle and the installation was particularly painless. With any luck I might get the car to go with the charger in the near future. If car dealers were as professional as Chargemaster, buying a new car would be very much easier”

Posted 3 years ago

“Unit is fine but had six week delays getting it installed including having to arrange double pole isolation switch installation with electricity provider and then found the fuse box with the switch was not useable anyway. Another fuse box which I had been told was no good, is now connected. A waste of time and money !!”

Posted 3 years ago

“Very efficient and courteous.”

Posted 3 years ago

“Not happy with the isolation switch ,it looks like an indoor switch ,but it was fitted on the external wall”

Posted 3 years ago

“Initial contact to arrange installation wasn't great but once things started moving along was excellent. Easy install, no fuss”

Posted 3 years ago

“All good in the end although the requirement to find and employ ones own electrician to add a new fuse, run the cable tidily and certify the earthing of water and gas pipes was unhelpful.”

Posted 3 years ago

“Pre installation requirements handled well. Customer service trying to book an appointment was appalling spent two hours over two calls trying to speak to someone and sent mails that took days for anybody to respond. Installer was excellent on time and efficient! Just need to improve booking and customer service telephone access by a million miles”

Posted 3 years ago

“Unit quality, functionality and installation all good but initial survey of remedial electric meter/supply work required could have been more thorough.”

Posted 3 years ago

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bp pulse is rated 3.9 based on 4,402 reviews