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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used BP Pulse a few weeks ago, the process of obtaining a VAT receipt is incredibly inefficient and seems to be a totally manual process. Sending in details to one department, who then have to forward it to the "Senior Advisors" to process. Contacted them two weeks ago and no nearer to obtaining the receipt, despite numerous call and follow up emails. I certainly wouldn't recommend them if you need a receipt.”

Posted 1 year ago

“Found a bp charger (actually 6 chargers) that wasnt on the charger map at hilton hotel in gateshead. Rang customer service for help to connect to it. Fantastic help and guidance got me connected quickly!”

Posted 1 year ago

“Nothing but issues from day 1 AVOID AT ALL COSTS Go with any other brand Customer service is non existent”

Posted 1 year ago

“The difficulties at the charging point were quickly sorted out on the phone by a very helpful and efficient agent.”

Posted 1 year ago

“Very polite and efficient over the phone. Issue resolved quickly”

Posted 1 year ago

“have logged in a complaint several times . Have 2 chargers and scheduling not working. BP is not taking responsibilty of the sub-standard charges they are installing at home. Charger not communicating any more still under warranty. sim card is only 2g which is not available in our area therefore they need to change it to the new version. The irony of the whole thing is that they came home to check all the electric, fuse boxes etc and i paid them a fee to do install new box and check the connection quality. team they said it's not their problem although the new chargers are fine. Still trying to resolve after months not acceptable with the amount of profit they make!!!. I have paid £4k+ in electricity costs as their scheduling doesnt work.”

Posted 1 year ago

“I have had to reinstall the app 4 times. In that time the app has told me I was £30 in credit but when I charged my car it took money from my account instead of the credit I had on the app. After standing in the rain for 10 minutes trying to get the charger to work I gave up and told them to refund my £30. It took weeks but they finally did. Then a few weeks later I got an email telling me there had been an "anomaly" and everything was fine now. I downloaded the app and logged in to see my account was now £51 in debt. For an organisation of this size and repute their system is shockingly poor”

Posted 1 year ago

Hi Cam, Thank you for your review. I understand that this matter is currently being addressed with one of our customer advocates who is aware of your case and will be providing an update shortly. Belinda

Posted 1 year ago

“I use the app and i have to say that it is extremely flaky and the data on it is frequently out of date which means i often have to call the help desk for assistance when i arrive at a charger. This unreliability means i have to add another 10 mins on to my journey just in case i have to call the desk. The app takes forever to stop after the charge has stopped so you end up disconnecting the lead when the app is still running and closing the app manually. The staff on the help desk when you need assistance are friendly but you have to press 3 buttons to get them through to them on the phone. When it is absolutely freezing outside or windy with gloves on etc it would help if there was an option to go straight through to a person (i.e. only 1 option)”

Posted 1 year ago

“I have got stuck a couple of times at the charging point I use regularly when commuting, once because my charger cable would not release and most recently when the charging point didn’t start charging for some reason. In both occasions I called the number and I received prompt help. The operators have been polite, the call was answered promptly and the problem was resolved within a minute. Feel confident to charge my car there. Thank you BP pulse team!”

Posted 1 year ago

“Charger not communicating any more still under warranty. The built in sim card is only 2g which is not available in our area therefore the box should be futureproof but isn't when speaking to team they said it's not there problem although the new box is. Still trying to resolve after months not acceptable with the amount of profit they make!!!”

Posted 1 year ago

“BP Pulse home charger is not working below 5'c temperature. Informed to customers service no response”

Posted 1 year ago

“Trip continues to drop out during charging , and becomes hot . Unit also becomes hot in use . 32 amp elcb not up to the power output , of the unit . 7 kW shower has 40a trip. For comparison.”

Posted 1 year ago

“Home charger stopped working in January 2022 after 3 years warranty expired in August 2022. After visiting Jaguar dealership to get charging lead and i-Pace checked out I was told other cars had been brought in by owners for checking as advised by BP Surely a device not fit for purpose”

Posted 1 year ago

“Attrocious customer service. Our home charger is only 4 months old and is faulty. I have spoken with the BP Pulse call-cemtre 4 times in the last 10 days and I am told that my case has been escalated and that somebody will be coming back to me. I am unable to get to somebody futher upo the line and have absolutely no idea what is going on”

Posted 1 year ago

“Shocking Customer Service Chargevision is not working correctly I have made complaints by email and telephone The issue has been taken up wit Motability who arranged the install of my BP Cargemaster I will probably be reverting to a diesel car BP needs to take care of its customers”

Posted 1 year ago

“I find it impossible to believe these 5 Star Reviews are genuine! I have an 8 month old BP Pulse Home Charger for my Kia EV and the charger has been faulty for almost 3 months despite repeated phone calls to their Customer Service Department! Each time the promises to send an engineer but nobody ever comes! The charger is only 8 months old but we have finally had to give up with BP Pulse and have a different/replacement one fitted by a reputable Company! Don't make the same mistake that I did... Don't go to this Company because there Customer Service is non-existent.”

Posted 1 year ago

“Probably the worst charger in the market. Tried both the oval and then they upgraded to the silver metallic one, but still constant problems. Now I am asking for a refund”

Posted 1 year ago

“BP pulse chargers are not fit for the purpose they are intended. They use 2G which has been switched off in most parts of the country. The UK government gave £350 grants to BP for customers to charge their electric vehicles via the internet. no 2G -no internet - no charging Ours is under 2 years old and it has a 3 year guarantee Come on BP fulfil your obligations and replace the defunct chargers with the new ones you have. Or at least return the £350 so all your thousands of outraged customers can replace their defunct/useless charger”

Posted 1 year ago

“My charger stopped working 2nd time Try to reach customer service no response It's more than 2 weeks now”

Posted 1 year ago

““0” !!!! Warning!!!! They are taking money from your account even if payment failed at a charging point!!!! They take two times of £30 from my account in September, now we have December and I can't get my money back. Idiots!!!!!!”

Posted 1 year ago

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bp pulse is rated 3.9 based on 4,401 reviews