Chapelle Jewellery Reviews

Name: Chapelle Jewellery
Address: 24 Park Road, Uxbridge, London, London Borough of Hillingdon
Rating: 4.70

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend Chapelle Jewellery

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Chapelle Jewellery 4 star review on 19th March 2018

Chapelle Jewellery 3 star review on 24th January 2018

Chapelle Jewellery 5 star review on 29th December 2017

Chapelle Jewellery 4 star review on 19th December 2017

Chapelle Jewellery 3 star review on 9th November 2017

K Krause

Chapelle Jewellery 5 star review on 4th November 2017

Chapelle Jewellery 5 star review on 11th October 2017

J Leighton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and efficient service”

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Posted 12 years ago

“Good quaity for a reasonable price”

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Posted 12 years ago

“The rotary price of the watch was the most competitive at the time of purchase online. It arrived on time.The manufacturer warranty card was not stamped by Chappell to indicate the date of purchase.”

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Posted 12 years ago

Thank you for your positive feedback. As we offer a returns policy online we do not stamp the warranty cards in case the customer changes their mind, however I would like to assure you that your sales invoice and receipt act as proof of purchase and should be kept with the warranty card. If you do need to send your watch to Rotary under the terms of the warranty, then a copy of your receipt or sales invoice should be sent in with the warranty card as this displays the date of purchase. Do contact us if you have any queries. Kind regards Sarah

Posted 10 years ago

“I was very pleased .”

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Posted 12 years ago

“Saw the items in store but did not have them in when went to buy, so ordered online”

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Posted 12 years ago

“Ordered paid , delivered as stated no problems.”

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Posted 12 years ago

“Very very quick delivery”

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Posted 12 years ago

“Nice jewellery at reasonable prices. The only downside is the ridiculous packaging. A small box, within a big box, within a bigger box - pointless!”

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Posted 12 years ago

Thank you for your positive feedback in relation to our range of jewellery and our prices. We have noted what you say about the packaging, however as we often send precious jewellery and as this can often be a gift we have to ensure our packaging is secure and discreet. We hope you are pleased with your purchase and that you will shop with us again soon. Kind regards Sarah

Posted 10 years ago

“Good information on web site, simple to order, speedy delivery.”

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Posted 12 years ago

“Very good service”

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Posted 12 years ago

“i found the website easy to use and quick to disptach the goods”

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Posted 12 years ago

“Very happy with the level of communication from the company regarding my purchase.”

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Posted 12 years ago

“Watch arrived very quickly and well packed - now need to sort watch strap as incorrectly attached to watch”

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Posted 12 years ago

Mr Pope I'm so sorry to hear this and I am unsure as to how this has happened. Although far from ideal, if you would like to return the watch to us we will sort the same day we receive it and get it back out in to the post to you. We would of course reimburse you for your postage costs. I know this would mean your son is without his watch for a couple of days so if you would prefer to take it to a local jewellers to see if they can affix the strap and send us a copy of the receipt we will happily pay for the cost. Once again I am sorry that this has happened and I'm keen to rectify this as soon as possible. Best regards Claire

Posted 10 years ago

“Good service”

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Posted 12 years ago

Thank you for your positive feedback. We are continually updating our website to improve user experience and your comment about the product details is very helpful, thank you for bringing this to our attention. Kind regards Sarah

Posted 10 years ago

“service is very good. Quick and well executed. no problems.”

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Posted 12 years ago

Dear Mr Osborne, I am sorry to hear that you are disappointed with the item you have purchased. We always aim to offer the best quality items at the best possible prices and are sorry that you do not feel you have received an item that represents value for money. If you would like to return the item for a refund please use the paperwork provided in your parcel; the returns period for Christmas gifts has been extended to 14th January. We have recently redeveloped our website and are including size dimensions for items to give our customers a better understanding of the size of the piece they are looking at, we are sorry that the pendant you purchased did not have this information included at the time you placed your order. As we often send expensive items and as these are often gifts, we are very careful with our packaging to ensure the jewellery is protected, secure and also discreet. Do let me know if you plan to return the item to us and I will inform the team to look out for its arrival. Kind regards Sarah

Posted 10 years ago

“Very good”

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Posted 12 years ago

“Your products are lovely, the service is good but the packaging is awful. A huge cardboard box for one tiny pair of earrings. How wasteful!”

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Posted 12 years ago

“the stone has already dropped out of the ring. Both of other items have yet to be worn, since they are a xmas present.”

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Posted 12 years ago

“the stone has already dropped out of the ring. Both of other items have yet to be worn, since they are a xmas present.”

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Posted 12 years ago

Product :I am very sorry to hear that the stone has fallen out of your ring. The Diamore range is one of our bestsellers and we don't often encounter problems with this range. If you would like to return the ring to us we will take a look at it for you. Please send the ring to; FAO The Website PO Box 7549 Colwick Nottingham NG4 2 YG Please accept our apologies for any disappointment caused and I look forward to hearing from you. Kind regards Sarah

Posted 10 years ago

“the stone has already dropped out of the ring. Both of other items have yet to be worn, since they are a xmas present.”

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Posted 12 years ago

Chapelle Jewellery is rated 4.7 based on 2,826 reviews