Cutting Edge Skirting Reviews

Name: Cutting Edge Skirting
Address: Unit 2, Central Avenue, Cradley Heath, Birmingham
Rating: 4.47

4.5 Rating 967 Reviews

85 %

of reviewers recommend Cutting Edge Skirting

4.5

Based on 967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Cutting Edge Skirting 5 star review on 26th October 2025

Sarah Binnion

Cutting Edge Skirting 5 star review on 22nd October 2025

Annette Foster

Cutting Edge Skirting 5 star review on 9th October 2025

Jemma Robinson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't comment on the skirting as we haven't received it. 3 days of promises of delivery, and still nothing. Useless courier company that you employ. Waste of time.”

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Posted 2 years ago

“When I placed my order, I was informed that it would be dispatched week starting the 10th, it is now the 26th and still no delivery. Very poor.”

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Posted 2 years ago

“shambles the ordering process was straight forward However when it comes to receiving the goods that is a different matter promised delivery on the thursday by your appointed courier waited at my office until 6pm NO SHOW then contacted CE SKIRTING was told it would be delivered on friday NO SHOW got onto CE SKIRTING following monday promised it would be delivered then guess what NO SHOW cancelled order requested refund and guess what NO SHOW ON REFUND EITHER (as of 16/10/23) very frustrating company to deal with and if i have any advice for the stop using that courier ABSOLUTE DISGRACE not bothered about customer or customer work schedule”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear that you have had issues with your delivery. Please send us an email with your order details and we will look at the best way to rectify this issue. Kind regards, Oliver.

Posted 2 years ago

“Order No #103535 Disappointing service, poor communications (never called back when promised), and no ownership of the issue. It took 19 days, for the fast delivery service, to deliver nothing to me. Unable to pass comment on the quality of the product as it never arrived. I would have preferred the product instead of the refund.”

Helpful Report

Posted 2 years ago

Hi Phil, Thank you for your email. I do apologise that your order was never delivered and the subsequent inconvenience that this will have caused you. We are currently working with our couriers to improve communications between Cutting Edge, our Couriers and our Customers in order to provide a better service all round. Kind regards, Oliver.

Posted 2 years ago

“Terrible - will never use again and would advise anybody else to do so. Paid extra for quicker delivery, after nearly 2 weeks and multiple chasing up to find where my order was it was eventually cancelled and I had to procure from elsewhere. Shocking service.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your feedback. I am sorry to hear of the issues you have faced with your order. I cannot see any emails in our system regarding this order. Please send us your order number and we will look into resolving this for you Kind regards, Oliver

Posted 2 years ago

“We received our skirting boards broken in two places and we call and asked for replacement but they simply said we should reported within 24h the damage. Basically we opened the package after a week when our carpenter was booked. Very unprofessional and would never buy again from this seller.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. As per our terms and conditions, all damages must be reported within 24 hours so as we can rectify these issues with the courier. Due to the time elapsed since this delivery was completed, I am afraid we cannot offer replacements Kind regards, Oliver

Posted 2 years ago

“I cannot recommend this Company at all. They took my order on 12th May (postcode to mainland Scotland accepted at time of ordering). I had an order receipt straight away & payment taken & a notification that my delivery may be up to a week due to being in the Higlands so I arranged carpet fitters to suit. 2 weeks later I chased up my delivery and was told that even they had accepted my order and taken payment they had cancelled my order as delivery did not suit their courier. At NO point was I informed and it has taken me 3 weeks & numerous emails to get my money back. Went to Wickes instead & had my skirting boards delivered by local courier within 3 days. Went for the cheaper option and customer service / supply was absolutely dreadful - avoid.”

Helpful Report

Posted 2 years ago

Hi Elizabeth We apologize for the negative experience you had with our company. We understand your frustration with the cancellation of your order and the delay in receiving a refund. We take full responsibility for the lack of communication and the inconvenience caused. Your feedback is valuable, and we will use it to improve our operations and customer service. We appreciate your understanding and hope to have the chance to serve you better in the future. Kind regards, Oliver.

Posted 2 years ago

“I ordered on the 22nd of April with a 10 day delivery. It’s now the 16th of May and the item have still not arrived.”

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Posted 2 years ago

“Absolutely shocking service from this company. Slow to reply to emails, ordered on 3rd April and had half of the order delivered 2 weeks later and still waiting on the remainder of my delivery. Avoid all costs. Ridiculous”

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Posted 2 years ago

“Didn't arrive the next day, there was not a postal - train strike - did not come back to me on the email...did not come back to me via phone either, despite saying that they would. Paid over the top for a service that didn't happen and they didn't care.”

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Posted 2 years ago

“Still not received my order sadly”

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Posted 2 years ago

Hi Shaun, Thank you for your review. I am happy to see this issue has been resolved, we would appreciate it if you get the chance to if you would update your review to reflect the resolution. Kind regards, Oliver.

Posted 2 years ago

“I ordered a skirting boards on the 6th of April now is 18th of April and I still didn’t receive anything. The website said is 5-7 working days to deliver the items and they will send me an email when they dispatched the them. Never happened. Very disappointed. No communication at all. Taking the people money and job done.”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear that your order has not yet been delivered. Please send us your order number and we will find out when this is due to be delivered for you. Kind regards, Oliver.

Posted 2 years ago

“Complete Joke! - Will never purchase from you again!”

Helpful Report

Posted 2 years ago

Hi there, I am very sorry to hear that you feel you have had a negative experience ordering with us. If there is an issue with your order, please send us an email and we will do our best to rectify this. Kind regards, Oliver.

Posted 2 years ago

“Disappointing. Searched specifically for a company to do next day delivery to work in with joiner and decorator, Didn’t arrive next working day despite pay extra for the carriage and choosing from the ‘next day’ selection and missed the deadline with the other trades. Now have to get them back to start over, if they can fit the job in?”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your review. Next-day delivery is not a guarantee for certain postcodes. Please see the full list of postcodes below. https://ceskirting.co.uk/delivery-information/ Kind regards, Oliver

Posted 2 years ago

“Not received my order yet,and cannot get through on the phone number to add more to my order and the delivery charge is a fortune.”

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Posted 2 years ago

Hi there, Thank you for your review. Our offices have been closed up until the 3rd of January, I am sorry you were unable to contact us as we were closed. We are now open so if you still require assistance, please give us a call and we will be happy to help. In regards to delivery fees, all delivery fees are calculated based on the costs we are charged by our couriers. Kind regards, Oliver.

Posted 2 years ago

“Hi dear I am with disappointing my delivery was supposed to be arrived today and no delivery is arrived no information please update us what's happening”

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Posted 2 years ago

Hi Mitixa, I can see we have now resolved this issue and the goods have been delivered. Thank you for your order. Kind regards, Oliver.

Posted 2 years ago

“I received an email saying that my delivery was delayed by 1 day which is fine. When it came to the delayed delivery date there was no delivery. When I spoke to customer support I was told there was a mistake and it’s delayed again by 1 more day. This was frustrating but it happens and the customer services told me they’ll speak to management and see if there’s anything that they can do to apologise. I never received a call back or anything just came home to the product sat on my drive in the rain, my wife was in the house to take delivery but the delivery driver said he can’t enter the house so he left timber on the driveway in the pouring rain 👍🏻, nice one”

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Posted 3 years ago

Hi Michael, Thank you for your review, we appreciate feedback from all of our customers. I understand the difficult position you were in regarding accepting the delivery. I am afraid drivers are not insured to enter properties. I am sorry for any inconvenience caused by this. Kind regards, Oliver.

Posted 2 years ago

“Ordered skirting on a Thursday for a three/four working day delivery. Advised by courier company Tuffnells it should arrive by the following Thursday. Confirmation email and tracking number then sent advising delivery Friday. Waited in at home. Received email delivery had been made. Complete and utter lie. I have not received my goods and cannot contact either sender or courier company as it’s now the weekend. Very unhappy customer.”

Helpful Report

Posted 3 years ago

Hi Graeme, Thank you for your review. We appreciate all feedback from our customers. All orders are dispatched in time for a 3-4 working day delivery time, however, some locations do take slightly longer to be delivered once they are with the courier and this is advised in our delivery information section on the website. We apologise on behalf of Tuffnells for marking the goods as delivered before this was the case. We are now in contact with Tuffnells to resolve this issue and ensure it doesn't happen again as we completely understand how frustrating this can be for customers. Kind regards Mandy Williams Head of Logistics

Posted 2 years ago

“Dreadful customer service - skirting arrived with damaged and cracked edges but no refund given, despite sending photos that clearly show the edges have been damaged. Delivery driver just dropped them in front of the door without waiting for domeone to come out and check the goods, he drove off by the time the door opened. Would not purchase here again and do not recommend.”

Cutting Edge Skirting 1 star review on 10th October 2022

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Posted 3 years ago

Hi there, Thank you for leaving us a review. We appreciate all feedback from our customers. Having had these images reviewed by our technical team, these boards did not warrant replacements. Our terms and conditions state the following: We refer to ‘damage’ as the product being in completely unusable condition. When fitting our products, they need to be cut and mitered to fit in almost every case. Damage to the very ends of the products will not warrant a replacement/refund if we feel the product is still fit for use. Best regards, Oliver.

Posted 3 years ago

“Came damaged”

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Posted 3 years ago

Hi Ahsan, Sorry to hear your boards have arrived damaged, if you can email us on info@ceskirting.co.uk with an order number we can process replacements if you need them. Our products are quality checked before they are despatched and we pack them robustly to minimise any chance of damage during transport. I look forward to hearing from you. James CE Skirting

Posted 3 years ago

Cutting Edge Skirting is rated 4.5 based on 967 reviews