Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,107 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and super fast service. Would recommend for all your hot tub needs.”

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Posted 5 years ago

Hi Robert, thanks for your review! We are really pleased to have your recommendation and we look forward to seeing you again soon. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“I have always found Castle Hotubs to be very efficient and polite when dealing with my order.”

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Posted 5 years ago

Hi Kenneth, many thanks for your positive review. We really appreciate it and we are always glad when we are able to help. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 5 years ago

“Delivery charge was extremely expensive - more than the cost of the item!”

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Posted 5 years ago

Hi Rodney, many thanks for taking the time to provide a review of our service. We are sorry to hear that you found our next day delivery costs to be expensive. We do offer a free delivery service - with a 3-5 day delivery lead time. We recommend this is selected at check-out for very small / low cost orders. We hope to see you again and thank you for your custom. Regards the Castle Hot Tubs team.

Posted 5 years ago

“ALWAYS EXCELLENT SERVICE THANK YOU”

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Posted 5 years ago

Hi Lesley - we aim for excellence and we are so pleased to hear we have achieved it. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 5 years ago

“Ordered last week and items were with me within 48 hours. Considering the situation the country finds itself in this was brilliant service in times of adversity . Can thoroughly recommend hot tub owners to order from Castle Hot Tubs.”

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Posted 5 years ago

Many thanks for your positive review. We really appreciate it and are glad we could help. We are doing our best to maintain service levels while maintaining a safe environment for everyone. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 5 years ago

“Excellent service a great range of products and helpful staff.”

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Posted 5 years ago

Hi Nicholas, many thanks for your positive review. We really appreciate it and are glad we could help. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 5 years ago

“Excellent products, delivered quickly and friendly helpful staff”

Castle Hot Tubs 5 star review on 30th March 2020

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Posted 5 years ago

Hi Angela, many thanks for your 5* review and positive comments. Your spa looks fantastic and we hope you are getting many hours of enjoyment from it. We're glad to hear our service and products are meeting your expectations and we look forward to seeing you again. Kind Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Very good in the spa”

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Posted 5 years ago

Thanks for your review Joanne. We're pleased to hear our service and products are doing a good job! Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Reliable source of supply. Web site is a bit clunky though. Gets there in the end though.”

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Posted 5 years ago

Hi Michael. Thanks for your review. We're aware the website might not always operate quite as fast as we would like. We're working on improvements. Thanks for being a loyal customer. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Easy to use website and speedy delivery thanks”

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Posted 5 years ago

Hi Helen, we're pleased to hear that you found our website easy to use. We work hard to keep it that way! Look forward to seeing you again soon. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“I did think your postage cost was excessive on your website as AppleScript to on eBay”

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Posted 5 years ago

Hi Jonathan, many thanks for taking the time to provide a review of our service. We are sorry to hear that you found our next day delivery costs to be expensive. We do offer a free delivery service - with a 3-5 day delivery lead time. We recommend this is selected at check-out for very small / low cost orders. We hope to see you again and thank you for your custom. Regards the Castle Hot Tubs team.

Posted 5 years ago

“Reasonable prices for chemicals and test products delivered promptly. Will use again.”

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Posted 5 years ago

Hi Terence, many thanks for your review and comments. We are glad you found us competitively priced and efficient for delivery. Don't forget that you can save up to 10% by signing up as a customer and by ordering 5 or more different products at a time. We look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Very helpful and quick delivery”

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Posted 5 years ago

Hi Neil, many thanks for your positive review. We really appreciate it and are glad we could help. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 5 years ago

“Always use this company, fabulous service every time and speedy delivery . Thank you”

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Posted 5 years ago

Hi Jane, we are so pleased to have you as our loyal customer. Thanks for your review and we look forward to seeing you again soon. Kind Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Fst class service ,promotion delivery .You can always depend on Castle Hot tubs.”

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Posted 5 years ago

Hi Dawn, we are so pleased to hear that you have found our service one you can depend on! We look forward to seeing you again soon. Kind Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Always provide a great service. The first place I always look for hot tub items. Wide variety of items with quick despatch. Keep up the good work. 👍”

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Posted 5 years ago

Hi Peter, many thanks for taking the time to write such a positive review. It's very encouraging for the team to hear - we will keep up the good work! Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Informative, fast, efficient and well priced.”

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Posted 5 years ago

Hi, many thanks for your positive review. We really appreciate it and are glad our service ticked all the right boxes! We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 5 years ago

“Very disappointed. Paid for next day and didn’t get it. I asked, and even gave the sizes of the filter and still got the wrong one. I always use them but I won’t be from now on. When I messaged to say this had happy I was ignored. Since found the correct one with free postage. I never write bad reviews but feel very disappointed with them.”

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Posted 5 years ago

“Always friendly and helpful. 5% off if you book online and no postage today!”

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Posted 5 years ago

Hi Susan it's great to hear that you find our service friendly and helpful, it is our aim to make owning a hot tub / swimming pool as simple as possible. We look forward to seeing you again soon. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Fast and efficient as usual”

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Posted 5 years ago

Hi, many thanks for your review, we are glad to hear we are keeping up the expected standards. Kind Regards, the Castle Hot Tubs team.

Posted 5 years ago

Castle Hot Tubs is rated 4.9 based on 1,107 reviews