“They handled the problem well. Quoizel Chantliiy light with Opal Glass bowl was supplied - but the glass bowl was damaged (it looked like shoddy drill-work where made, in China - it had still been packed and shipped); there was a quality control failure somewhere in the supply chain. I had signed on delivery after checking the glass bowl was in 1 piece - it was , and all very well wrapped; only later on closer inspection were the faults/damage obvious. I emailed immediately with photographic evidence, then rang the Castlegate people who immediately checked the photos, agreed the problem, and contacted the suppliers to arrange a replacement (and emailed me to confirm) which arrived within 48 hours (but without notice of the delivery date). Full marks for no fuss, efficient, customer service - but where was the initial quality control?”
“Website was easy to navigate, wide range of Sirius products were available and delivery was quick. One of the products, glass Christmas tree, I received was faulty and the helpful staff requested that I return it for a refund, guiding me through the returns process. Two lights received, LED Christmas lights, were different to the product on the website and they quickly replaced them in time for Christmas. The customer service is really good and whilst the delivery could be seen as expensive, it is really quick so I didn?t mind.”
“I'm very pleased with the quality and look of your fluted glass light shade which looks a good as it did in the comprehensive range of lights displayed in your easy to navigate website. However, the style options for the light with bulb fittings could for ease of product comparison be photographed at a standard profile angle. At a glance it may be thought that they merely offer a choice of metal finish and colour whereas the choice is also one of the bulb fitting's shape and design which in capping the shade may have a strong impact on the style of the light overall when hung. As it turns out overlooking this variation in the online viewing wasn't a problem, but for some it could be.”
“They had the product I wanted at the best price. They use DPD, my preferred delivery company. Slight problems with the website being unresponsive and me getting through to an anonymous voicemail when I called their phone number (It was a Saturday afternoon though) so I initially thought our relationship would end there and I'd go elsewhere but they must've registered a missed call (I hadn't left a message) and called me back. We resolved the problem and placed the order and it was delivered exactly as promised. They say you can tell how a company really is with how they deal with things that go wrong and Castlegate Lights really did offer a five-star service even though my total experience on this occasion was only four-star. I definitely recommend them based on my first experience with them.”
“Good very fast service. Only ordering a few bulbs though so shame there wasn't a cheaper delivery option as it cost almost twice as much as the bulbs.”
“Really good quality, range and reponse time. This is the second batch of lights we have ordered and will keep using this site. Good response to order and quick arrival of the lights. We are pleased with the lights and the quality of them, more so than a cheaper light we previously ordered from another site. Just one comment: For the chandelier, it was difficult to get a balance between the length of the 3 support "chains" and the solid centre post, they seemed to be different lengths. In the end we compromised by supporting the shade with the 3 chains and the solid centre support holding only the lights.If you have any recommendations for the future, we would be pleased to hear from you.”
“Ordered a few ceiling lights. They were of good quality, beautiful designs. Customer service was on point, had issues with the delivery, they sorted the problem out in less than 72hours”
“Well made and gives an excellent warm white light from the LED bulbs. Easy to fit. Used it in a bedroom where the ceiling is a little low so the shallow depth works well.”
“The glass jar is fantastic, amazing for the price. I also love the topiary balls once lite they look good, but just out of the box look very sparce. Glad they were on sale”
“Terrific customer service. Would be 5 stars, but at ?5.95 delivery and then ?4.99 minimum cost to return, buying the wrong product is an expensive mistake on an item costing ?23.”
“didn't think lamp would arrive in time for a 60th birthday present,. made one call, and had plenty of info emails, lamp was despatched by overnight courier, and arrived in time , for birthday, well pleased thank you”
“I would have given 5 stars for no other reason than the light I paid for was out of stock and took a couple of months to come. Castlegate contacted me straight away and offered me a refund. But I am more than happy with light that came. Will definitely use again”
“I bought two lamp shades, they came in 3 days which was great, packaging was good, the only down side for me is the colour, they are called linen grey but we?re more of a minkey colour but still go with my decor so that?s ok. The communication from the company was very good.”
