“Firstly - these lams are beautiful and I love them. I was a bit concerned buying delicate glass online, but I need not have worried. They were packed within an inch of their lives. 2 small lamps and an entire kitchen full of bubblewrap and cardboard, all of which I can recycle. The deliveries are via DPD and anyone who buys regularly online will know that DPD is the carrier of choice for customers. Their flexibility and communication is second to none and the box arrived with not a mark on it as if it had been carried by fairies and not Robert, my named driver :O) My only slight criticism is that the items are due to be dispatched within 24 hours when in stock and mine took 3 days I think and I had to ask if the items were being dispatched. Castlegate communication was excellent on the matter though and the item was despatched later the same day, so overall a very good online shopping experience.”
“. ORDERED WALL LIGHT MIDDAY FRIDAY. THIS WAS PROMPTLY FOLLOWED WITH AN E-MAIL ADVISING ME THE ITEM WOULD BE DELIVERED BY DPD ON MONDAY. SURE ENOUGH ITEMS ARRIVED JUST AFTER LUNCH MONDAY. VERY IMPRESSED WITH CASTLEGATE LIGHTING.”
“Over the phone advice was very good before the order delivery on time very good packing with tools you required to fit the light. Driver was good excellant services”
“Since I found Castlegate Lights on the web site I have made several purchases with them, one just recently, and have been very happy with their continued helpfulness, efficiency, beautiful products, excellent prices and the overall service they offer to their customers. Whenever I need lighting I now always go to Castlegate as I know they will look after me.
Mary Dyer”
“The rise and fall light I bought was fine but the fixing hook, which, incidentally, was not inside the internal packing, but loose in the box was unsuitable. The fixing was a flat strip of metal with a small hook cut into it. This hook was very short and when the strip was screwed to the ceiling and the rise and fall mechanism hung from it, it was impossible to screw the white lamp holder cover to the mechanism. This was because the hook was so short, the screw threads could not engage. I was forced to buy a suitable hook before I was able to properly hang the lamp.”
“Its 11th August, you've sent me 4 x e-mails....I still don't have my goods, yet the money left my account on 30.07.13 - and you want me to write a review?? You have even sent 2 x e-mails as for this review....are you serious.
Not happy! And btw where's my order???”
“Delivery and contact first class. The fitting itself was excellent, pity that with the bulbs supplied one was faulty and gave off a dull yellow glow. Quality control please note.”
“Product was delivered the day after our order was placed. We even received a text stating the delivery time - so we didn't have to wait in all day. Excellent!”
“Such great delivery service using DPD. My light was delivered the next working day and I received regular updates via email and text regarding the time and other delivery options should I need to reschedule. Fantastic service! I haven't fitted my light yet but hopefully it meets my high expectations Castlegate Lights have now set!”
