“Excellent customer service. It was explained that I would have to go on a waiting list for my lights as they were out of stock with the manufacturer. The sales information/receipt email reiterated this and gave an estimated date of delivery in the New Year. The lights unexpectedly became available and communication was sent to advise they were on their way. Couldn't fault the professionalism.”
“Castlegate lights had exactly the lights I needed and delivered quickly and well packaged. Much appreciated for the delivery before the Christmas deadline.”
“Very happy with service although one box was still damaged on arrival. Would be better if bulbs required were linked to the fitting. On your website.”
“Item in stock at an excellent price. Despite it being extremely well wrapped, one crystal shade was damaged. I sent a photo of the damaged part to the company and Cheryl arranged for an immediate repalcement to be sent direct to me from the manufacturer. Ecellent customer service and I would definltely make this website the first port of call for any future light fittings.”
“I had to wait a long time for the product to be in stock and when it arrived it was damaged (a dent in the side of the metal of a ceiling searchlight lamp). Better packaging needed for the products.”
“Excellent value for money. I?ve already got a couple of these lights at the back of my house and liked them so much I bought another 4 for the front.”
“Great value/quality lights and brilliant customer service from Castle lights. I Ordered 2 of these lights via website. (after calling to check they were physically in stock). There was a computer system glitch that said lights were delayed after I placed the order, however the team at Castlegate lights were extremely helpful and worked with their IT team to resolve the issue and the order was fulfilled promptly. The lights themselves look lovely and are very well made They are not yet in situ as bathroom is still Being renovated but I am confident that they are really going to enhance the sink/mirror area.”
