“I am delighted with my wall lights and my pendant ceiling light. Unfortunately glass was broken in transit but a quick phone call with a friendly staff member quickly sorted it out with replacement glass which arrived in perfect condition. I will definitely order from them again.”
“Terrific customer service. Would be 5 stars, but at ?5.95 delivery and then ?4.99 minimum cost to return, buying the wrong product is an expensive mistake on an item costing ?23.”
“Very helpful customer service staff. I was able to price match an expensive item which was delivered promptly. Unfortunately a few weeks later the electrician came to fit it and found it to be faulty. Customer service dealt with the issue and organised despatch of a replacement which arrived on the arranged day. Thank you.”
“Super quick delivery and excellent communication. Very pleased with light and would definitely recommend castlegate lights five star product and service”
“Castlegate were the 4th company I tried for a replacement for a broken light. Good looking light fitting and arrived promptly and undamaged, what more can you ask for. Still waiting for two of the credits from other companies who turned out to have no stock available for a long time! Thanks Castlegatelights”
“Really pleased with our purchases which seem to be fantastic quality at very reasonable prices. Lights were well packaged for delivery and arrived before the delivery date which is great. Very impressed. Would use again and recommend.”
“Excellent customer service. Replied quickly to emails and phone calls. No quibbles at all about a replacement part when it was found to be broken when the box containing the light fitting was opened and were very amenable to me buying a couple of spares as well in case of future damage. I would definitely buy from them again.”
