Cartridge Shop Reviews

Name: Cartridge Shop
Rating: 4.77

4.8 Rating 17,284 Reviews

100 %

of reviewers recommend Cartridge Shop

Company Reviews

Metrics

Info

4.8

Based on 17,284 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge Shop 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too difficult to get telephone contact with you”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry you haven't been able to make contact with us. I will arrange for someone in our customer Service team to give you a call. Kind Regards Siobhan

Posted 1 year ago

“1. Your canvassing emails are too frequent and therefore overly intrusive. 2. Your efforts to trick me into accidentally buying non-Canon inks are unnecessarily boring. 3. Your website is, for an elderly new-comer to internet purchasing, difficult to navigate. 4. However once these difficulties have been surmounted your speed of order execution is excellent.”

Helpful Report

Posted 1 year ago

Thank you for your review. If you wish to receive less offers and email, you can change the options on your account to be sent offers either one a month or once ever 3 months. I hope the above is of some assistance. Kind regards Simon

Posted 1 year ago

“Sadly, the compatible cartridges did not work, which was a lot of wasted effort for only a 5% saving. By which time the genuine versions had sold out. I'd like to say Very Poor for performance, but I am assuming I'll receive a refund soon.”

Helpful Report

Posted 1 year ago

Thank you for your review and I am very sorry for the problems you have had. I can see that we have refunded you for this order. Should you need any further assistance please do not hesitate in contacting us. Kind regards, Si

Posted 1 year ago

“Whilst I have no complaints about your quality of service, the price of ink cartridges are SCANDALOUS!! It must be the most expensive liquid in the world at the moment!!”

Helpful Report

Posted 1 year ago

Good morning Thank you for your review. Ink can be quite expensive, we do offer our own brand ink as well which you will find better value for money and comes with a 2 year 100% satisfaction guarantee. Please see the link below. https://www.cartridgeshop.co.uk/Ink/Epson/XP/Expression-Home-XP-257-Ink-Cartridges?ProductClass=compatible--with if you sign up to the news letter on our website located towards the bottom of the page, you will be sent voucher codes and special discounted prices via email. If you do wish to stay with the original Epson cartridges, we do offer our Best Price Guarantee. The link is below. https://www.cartridgeshop.co.uk/help/lowest-price-guarantee I hope this helps. Marianne

Posted 1 year ago

“Discounts rather modest.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your review. The majority of our compatible cartridges are purchased from China, as a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted but is now levelling off. The cost of empty cartridges in China have therefore increased. In addition to the above, we have received a 5% increase in postal costs in recent times. If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers but this does mean that any further discounts will be limited. I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. Should you require any further information please feel free to contact us. Kindest Regards, George

Posted 1 year ago

“I ALWAYS BUY THE MANUFACTURER'S ORIGINAL INKS AND THE CARTRIDGE SHOP HAS GOOD SUPPLIES AND SERVICE. THE ONLY DOWNSIDE IS POSTAGE COSTS HAVE TO BE PAID, WHICH IS A DISADVANTAGE COMPARED TO MY OTHER INK SUPPLIER.”

Helpful Report

Posted 1 year ago

Thank you for your feedback The reasons for the delivery charge are, that costs have increased significantly over the last 12 months, fuel surcharges increasing and the increased use of environmentally friendly packaging. Whilst we are doing our best to stay as competitive as possible, we can no longer provide a free service for deliveries at this time.

Posted 1 year ago

“Delivery OK, but after 1 month and approx 220 copies of pretty standard text, usage shows black cartridge down to ~20%. Cartridge is marked 305XL, I ordered extra large capacity: have you sent me the right one? You say I should get ~1000 copies from XXL. Comments please. Regards, John Longworth”

Helpful Report

Posted 1 year ago

Dear John Thank you for taking the time to leave a review. I am sorry to hear of the problems with the cartridge. I will get a member of our team to contact you regarding this. Sorry for any inconvenience caused. Kind regards, Simon

Posted 1 year ago

“The cartridges received seem to be working well with the printer. I do not use the printer a lot so I do not know whether the number of pages specified on the cartridges will be achieved. However, the delivery process left a lot to be desired. I received an email confirming the dispatch date with no tracking reference so I have no idea of the delivery date. And it turned out that the delivery was on the next day with no one at home so I have to go to the Royal Mail collection office, which is another story.”

Helpful Report

Posted 1 year ago

Dear Tharani, Thank you for taking the time to leave a review. I am sorry to hear you did not receive your tracking details, there are usually sent via email or text message. I have passe this onto the relavent department to investigate. Please do not hesitate to contact us and we can provide the tracking for you. Sorry for any inconvenience caused. Kind regards, Emma

Posted 1 year ago

“Get a bit annoyed at companies wanting to know how they did! You supply ink cartridges, I ordered cartridges, you delivered them. Not rocket science. You did what you were expected to do.”

Helpful Report

Posted 1 year ago

Good afternoon Paul. Thank you for your review, I'm sorry to hear that you feel we're bothering you. The purpose of these reviews is so that we can learn to do things better if we need to. We have become such a reliable supplier to a lot of people by listening to this feedback so we do feel it is still important to take feedback seriously. However, I have removed you from this mailing option so we won't ask you for further reviews in the future. Kind regards, George

Posted 1 year ago

“Prompt delivery, and easy to navigate the system.”

Helpful Report

Posted 1 year ago

“I have used Cartridge Shop for many years but recently have had regular problems with faulty or non-functioning compatible cartridges which have leaked, not worked at all, etc. I received one credit on a purchase, then a discount voucher but feel that you are no long the high-quality, good-value supplier of a few years ago.”

Helpful Report

Posted 1 year ago

Good Morning Thank you for your review. I am sorry you have had a problem with the cartridges supplied. One of our customer service team will contact you soon to help resolve this for you. Kind Regards Simon

Posted 1 year ago

“Good to get genuine HP cartridges but VERY EXPENSIVE”

Helpful Report

Posted 1 year ago

Thank you for your review and I am very sorry you feel the price is expensive on the genuine HP products. Unfortunately, the prices on these are set by our suppliers with this being Original and we have very little margin on them I'm afraid. I apologise again for any inconvenience caused. Thank you, Si Bennett

Posted 1 year ago

“Regret that after 2 weeks HP has managed to block the use of non-original ink cartridges. Until then print was as good as if not better than the original HP. But 2 weeks is not good enough”

Helpful Report

Posted 1 year ago

Good afternoon Mr Elliott Thank you for your review. I am sorry you have had a problem with the cartridges supplied. One of our customer service team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 1 year ago

“I received the cartridges promptly but unfortunately my printer will not accept reused cartridges.”

Helpful Report

Posted 2 years ago

Good Afternoon, I am sorry to hear you are having a problem with the ink. One of the team will be in touch shortly. Kind Regards, Sarah

Posted 2 years ago

“You are asking for a review when I have only printed about 12 sheets. My problem is they dry up quickly.”

Helpful Report

Posted 2 years ago

Good morning, I can see that this is your first order with us so I would hope that you're satisfied with the cartridges but if not, please do contact our Customer Service Team on 020 7741 0060 or at help@cartridgeshop.co.uk should you have any difficulties. Kind regards, George

Posted 2 years ago

“Quite satisfactory but the web site is confusing. Try as hard as I could I was unable to order an XL 551Y cartridge - I received the smaller size cartridge”

Helpful Report

Posted 2 years ago

Dear Roger, Thank you for your email and I am sorry that you had problems placing an order. If you have any problems in the future please do call us on 0207 741 0060 we would be more than happy to assist you with placing the order. Kind Regards Louise

Posted 2 years ago

“Ink arrived. It’s ink- not much to say there. However took way to long to be delivered. Nearly two weeks is fairly long turn around for delivery of such a small item.”

Helpful Report

Posted 2 years ago

Good Afternoon, I am sorry that the order took so long to get to you. We usually find that goods arrive within 1 - 3 working days when items are being sent using first class Royal Mail. Kind Regards, Sarah

Posted 2 years ago

“Like the products, great delivery times, good all-round service, but unfortunately, the price is becoming too much for me now.”

Helpful Report

Posted 2 years ago

“The original service was very good but now downgraded. It seems that the company is more interested in getting good reviews. This is the third request for a review,”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your comments. I have removed your details from the review request database. Should you require any assistance, please feel free to contact us. Kind Regards Marianne

Posted 2 years ago

“I keep getting asked to comment so here goes. I buy my printer ink to have spares, so I haven’t used these yet. So I can’t comment on the product. That said, it seemed a very competitive price, which is why I chose them. I ordered, it was delivered in good time, so great.”

Helpful Report

Posted 2 years ago

Cartridge Shop is rated 4.8 based on 17,284 reviews