Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 118,146 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 118,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a Canon laser printer. I did not order any ink because I do very little printing. I received a phone call from Cartridge People suggesting that I would be needing spare cartridges because the initial cartridge won't last very long. I ordered and paid for one black cartridge, price £33.16. I have recently been told by a qualified person that the initial cartridges will last a very long time! As an elderly person, I don't think I shall live long enough to use the mis-sold black cartridge.”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for sharing your thoughts with us. I'm sorry to hear about the confusion regarding the initial cartridge's longevity. We always aim to ensure our customers are well-informed, we appreciate your feedback regarding our recommendation. I will get a member of the Customer Service Team to contact you regarding this. Warm wishes, Caroline. Team Cartridge People

Posted 1 month ago

“Placed order and next day received email to say package is out for delivery, then received another email saying package has been sent back to cartridge people please await details of a new delivery. 11 days later nothing so I phoned them to be told they had not been informed of the return, the very helpful lady told me they would have it re delivered the next day which it was”

Helpful Report

Posted 1 month ago

Dear Colin, Thank you for your review! I'm sorry to hear about the confusion surrounding your delivery. It’s great to know our customer service team was able to assist you once you reached out. We appreciate your patience in this situation, and we're glad that your package arrived successfully the next day. Your feedback is valuable to us and helps us improve our services. Best wishes, Caroline. Team Cartridge People

Posted 1 month ago

“Did not appreciate being contacted by phone and being hassled to change my order to there own brand.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Patricia! We apologize for any inconvenience caused by the phone contact regarding our own brand. We aim to provide the best options for our customers, and your comments are valuable in helping us improve our approach. We appreciate your understanding and hope to serve you better in the future. Warm regards, Team Cartridge People

Posted 1 month ago

“Good choice of cartridges delivered at a good price, but didn't like the 'hard sell' to change to own brand alternative product after I'd ordered.”

Helpful Report

Posted 1 month ago

Thank you for your review! We're glad to hear that you found a good choice of cartridges at a great price. We appreciate your feedback regarding the promotion of our own brand alternative, and we'll take your comments on board as we strive to improve our service. Your satisfaction is important to us! Warm regards, Team Cartridge People

Posted 1 month ago

“I ordered brand name cartridges online, I was contacted by a member of staff and persuaded to purchase cartridge people ones instead. I was assured they would fit my printer. They didn’t. Lindsay answered my email swiftly and politely. Lindsay attempted to rectify the problem but to no avail. My printer didn’t like the cartridges sent. A full refund was offered and accepted. Awaiting the refund to my payment account. The service was good, even if my printer didn’t accept the cartridges sent.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. I'm glad to hear that Lindsay provided prompt assistance, even though your printer didn't accept the cartridges. We always aim to offer the best support and service. Your feedback is valuable, and we’ll use it to improve our recommendations in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm regards, Team Cartridge People

Posted 2 months ago

“Your prices are good and very speedy delivery. I liked the recyclable packaging. What I really did not like was the phone call I got from you after placing my order. Ther was a really pushy woman trying to make me change my order and spend more money. She wouldn't take no for an answer and I had to hang up on her. I won't be buying from you again because of this.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Karen. We're glad to hear that you appreciated our pricing, speedy delivery, and recyclable packaging. However, I sincerely apologize for the discomfort caused by the follow-up call. Your experience is important to us, and we'll ensure this will be feedback to improve our service, and we have suppressed your account so you will receive no more calls. If you decide to give us another chance, we’d love to assist you better next time. Warm regards, Team Cartridge People

Posted 2 months ago

“Bought Canon ink cartridges online. The price is good with free delivery, however the amount of nuisance calls once ordered is very irritating to say the least. It may well put me off from ordering in the future.”

Helpful Report

Posted 2 months ago

Thank you for your review! We're pleased to hear that you found our prices and free delivery appealing. However, I apologize for the nuisance calls you experienced — that's certainly not our intention. Your feedback is important, and we'll take it into consideration as we strive to improve our service. If you have any other concerns or need assistance, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 2 months ago

“Had what I needed in stock at a reasonable price. However the delivery was delayed due to you ringing me to tell me you had a "deal" you wanted to tell me about!! Sounded like up selling to me hence why I ignored it. Not had this from you previously that's why I returned to you for my next purchase. If I order again please just send what I ask for.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for your feedback. UK customers have been benefiting from our expertise when it comes to sourcing reliable ink and toner cartridges since 2001. However, I appreciate your choice, so I have suppressed your account so you will not be called again. If you need anything else, please let me know. Kind regards Lucy Cartridge People

Posted 2 months ago

“I have used you often and had no problems buying on line. but this last time my password wasn't accepted and so I ordered by phone instead and had next day delivery - superb. Just a hiccup I hope as I shall certainly continue to use your service.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for your feedback! We're glad to hear that you've had positive experiences with our service in the past. We apologise for the hiccup with your password—it can be frustrating, but it's great that you were able to complete your order over the phone with next day delivery. We appreciate your understanding and look forward to continuing to serve you in the future. Warm regards, Cartridge People

Posted 2 months ago

“Web site ordering quite appalling - always get the message that there is a fault on your system and have to telephone”

Helpful Report

Posted 2 months ago

Thank you for your feedback regarding our website ordering system. I can confirm that we do have many orders placed with very low reported issues. You are more than welcome to give our customer service team a call to place the order via our secure payment system . Warm regards, Team Cartridge People

Posted 2 months ago

“Very disappointed with delivery sevice. I ordered these cartridges on Monday 28th July and they did not arrive at my address until Sunday 3rd August. I shall look at puchasing locally next time although It will probably cost me more.”

Helpful Report

Posted 2 months ago

Good afternoon Mr Taylor, Thank you for your review. I am sorry that your order took longer to reach you than anticipated. Most of our orders are received within 1-3 days from despatch. I apologise that your order took a little longer than expected to be delivered. Kind Regards, Marianne

Posted 2 months ago

“Cartridges delivery very quickly but not particularly impressed with compatible Canon CL-541XL”

Helpful Report

Posted 2 months ago

Good afternoon Nicholas, Thank you for your review. I am sorry you are having a problem with the cartridge we have supplied. One of our customer service team will contact you soon to resolve this. Kind Regards, Marianne

Posted 2 months ago

“Great ink and paper and quick delivery but when I try to get tyre ink for my printer you phone me each time for me to get your brand which is more. I don't need you to change my mind each time.”

Helpful Report

Posted 2 months ago

Dear Paul, Thank you for your review. I was sorry to read of the issues with the calls regarding the items ordered. I have removed your details from our calling lists from our Sales team.. If you need anything further, please do not hesitate to contact us. Kind regards Cartridge People

Posted 2 months ago

“Cartridge People were quick at despatching . However their courier EVRI were extremely poor. They photographed the package whilst holding it and standing on the roadside and then just chucked it over the gate ( which wasn't locked and was perfectly accessible), leaving it 10 yards from the house and completely at risk of rain or being taken by a passer by”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for your feedback! We're glad to hear that the dispatch was quick. However, we sincerely apologise for your experience with the courier service. We understand how frustrating it can be when deliveries don't meet expectations, and we'll be sure to look into your comments regarding Evri to improve the overall experience for our customers. If there's anything else we can assist you with, please don't hesitate to reach out! Best wishes, Cartridge People

Posted 2 months ago

“Product and ordering service good. However, dps didn't deliver but left it with a random post office without notiying me. Cartidge People didn't notify me either. I was not warned that this could happen, I had to ask where my order was. I am not a happy bunny!”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're glad to hear that you found our product and ordering service to be satisfactory. However, we sincerely apologize for the inconvenience you experienced with the delivery and lack of notifications. We understand how important it is to stay informed about your order, and we appreciate you bringing this to our attention. We'll look into this matter to ensure better communication in the future. Warm regards, Team Cartridge People

Posted 2 months ago

“Yeah you guys are fine but I’m still waiting for the delivery via “Evri” …… I think it’s about 2 weeks but may 3 ….. I’ve only chased you up once so maybe I should be more proactive ….. what do the Cartridge People think ?”

Helpful Report

Posted 2 months ago

Thank you for reaching out and sharing your thoughts with us. We're sorry to hear about the delay in your delivery with Evri. While we understand it can be frustrating, we appreciate your patience and understand the importance of timely updates. A member of our team will look into this for you and be in touch. Warm regards, Team Cartridge People

Posted 2 months ago

“The service is good. But the Black cartrige I replaced faild before |I expected it to and its teplacement only printed around 20 sheets, either the cartriges were under filled or they were faulty. After many years I am suptised to have two poor cartriges.”

Helpful Report

Posted 2 months ago

We appreciate your feedback regarding the recent black cartridges. It’s disappointing to hear that both cartridges you received didn’t perform as expected, especially after your long-standing relationship with us. We strive for quality, and your experience will help us ensure better products in the future. As you have not contacted us regarding this, a member of the team will be in touch shortly to assist you. All of our products are fully guaranteed and we offer a full support service. Warm regards, Team Cartridge People

Posted 2 months ago

“Previously bought your own brand cartridges for my Epson printer after being persuaded by a follow up phone call . Unfortunately they only worked intermittently and then not at all . My new order for genuine epson cartridges are working fine even though persuasion was still tried on the phone to get me to change to your replacement cartridges .”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for sharing your experience with us. We're disappointed to hear that our own brand cartridges did not meet your expectations. I will get someone to contact you to sort this. Kind regards, Team Cartridge People

Posted 2 months ago

“I ordered a printer ink cartridge. The price was excellent but the delivery via Evri was very poor, I waited 10 days.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave a review. We're glad to hear you were pleased with the price of your ink cartridge, but we sincerely apologise for the delivery delay you experienced with Evri I can see you have spoken to us about this. Your feedback is valuable, and we will certainly address this with our shipping partners to improve future experiences. We appreciate your understanding and hope to provide a smoother service next time. Kind regards Team Cartridge People

Posted 2 months ago

“I ordered Epsom cartridges, as I don't like using third party inks in my printer (I have destroyed printers in the past by using these!) I received a phone call from Cartridge People offering me cartridges containing more ink for the same price as the ones I had ordered, I accepted this offer as I was assured they still contained Epsom ink, However having received these cartridges, I have examined them thoroughly and can not see any wording that describes them containing Epsom ink. Not a happy customer!!”

Helpful Report

Posted 3 months ago

Dear Helen, Thank you for your review and for sharing your concerns. I will make sure someone contacts you. Kind regards Team Cartridge People

Posted 2 months ago

Cartridge People is rated 4.8 based on 118,146 reviews