Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 95,120 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 95,120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 5th May 2024

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two compatible cartridges for my Brother printer ordered came on time. I gave only 3 stars because the package came half opened. You just never know what happened on the way. With regards to the quality of the print, it seems ok, but I will see how long one cartridge lasts and make a note in the calendar.”

Helpful Report

Posted 1 month ago

“Ordered HP ink, didn’t pay for express delivery just the standard delivery and they arrived the next day. Sadly the ink has not lasted as long as it says, only managed 40 pages, copying handwritten pages so no colour or pictures. Cartridge People are looking into this for us.”

Helpful Report

Posted 1 month ago

Good Afternoon, I am sorry to hear of the issues you have had with the black cartridge As advised we are dealing with this at the moment. Please note that these cartridges contain 2.2ml of ink and the page life is based on a 5% page coverage. Kind Regards, Sarah R

Posted 1 month ago

“Good range of products and very competitive prices, but every order spoiled by unsolicited phone calls trying to persuade me to switch from manufacturer’s brands to their own brand. I’ve ordered what I’ve ordered for a reason - please respect my choice!!”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review. I am sorry that you have not been happy receiving an after sales call. I can confirm that I have removed your details from the database. I do hope this helps. Kind Regards, Marianne

Posted 1 month ago

“Very annoying how you vary your price of the same item I order from you!”

Helpful Report

Posted 1 month ago

Good morning Mrs Mullinex, Thank you for your email. Our prices are influenced by the cost that we buy the products in at. This is then passed onto the customer while trying to stay as competitive on price as possible. The prices of our cartridges can fluctuate both up and down. I do hope this helps. Kind Regards, Marianne

Posted 1 month ago

“When purchasing genuine ink it is fine but I have used own brand ink and now printer will not print in colour and will now not recognise genuine ink.”

Helpful Report

Posted 1 month ago

Dear James, Thank you so much for taking the time to share your feedback about Cartridge People. I am sorry to hear that you have experienced issues in the past with our Own Branded Ink Cartridges, which was addressed and resolved and a refund provided. Kind Regards, Gemma

Posted 1 month ago

“Cartridge people were let down by their carriers, after waiting over a week I returned from shopping to find they had been and taken it back as nobody was in, I had no warning it was coming, being unable to contact them online I phoned them up after over an hour they eventually told it would be delivered the following day but it never arrived on the phone again the girl informed me I had given the wrong postcode I repeated the code and she said that was wrong, no I said I know my postcode she insisted it was wrong anyway after taking my address she said it would be delivered the following day but it wasn't, eventually I contacted cartridge people and to give them their due they acted promptly and it was delivered the following day. but my experience with DHL deliveries will make me think twice about using them again”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback on our services here at Cartridge People! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. Creating customer happiness is at the core of everything we do, and it means the world to us when our efforts resonate with fantastic customers like you. It's great to know that our team's dedication to providing high-quality products and excellent customer service has made a difference in your experience. We understand that sometimes hiccups can occur, but rest assured that we are consistently working on improving our processes to offer you an even better experience in the future. If there's anything specific we can assist you with or if you ever need our help, please don't hesitate to reach out. We're always here to lend a hand and ensure your complete satisfaction. Thank you once again for your kind words and for choosing Cartridge People. Warmest regards, Gemma Cartridge People Customer Support

Posted 1 month ago

“2 pack off ink cartridges but one had an error!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. I am sorry to hear that you are experiencing an issue with one of the cartridges purchased from ourselves. I will contact you shortly to discuss the issue. Kind Regards, Gemma

Posted 1 month ago

“Recieved my order of isopropyl alcohol and it looked good until I opened the plastic wrap from the bottle to find that the contents had leaked between the bottle and wrap and all of the printing had become a sticky mess. You couldn’t tell this had happened until I took off the wrapping. As a result only half of the contents remained in the bottle.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. I am sorry to hear that there has been an issue with your order. I will get a member of our Customer Services Team to call you shortly regarding the issue. Kind Regards, Gemma

Posted 1 month ago

“Delivered promptly”

Helpful Report

Posted 1 month ago

“I ordered HP CARTRIDGES but then received the call to change to their own brand bigger cartridge at extra £7. I agreed but sadly the printing is very sketchy on my printer!!! Did I make the right decision?? I’ll buy HP in future as I always have. Expensive error 😟”

Helpful Report

Posted 1 month ago

I am sorry to hear you are having a problem with the goods. Please do contact us if you have any issues as all goods come backed with a guarantee in case of any issues. One of the team will be in contact shortly. Kind Regards, Sarah R

Posted 1 month ago

“Prices for original manufacturer cartridges very good. Not pleased that on checkout box appears asking for contact phone number to be used only if there is an issue with order. I was subsequently contacted to say my order was being prepped and why had I not considered their own brand cartridges. That info was NOT for sales and marketing. Otherwise a genuine product at a great price.”

Helpful Report

Posted 1 month ago

I am sorry for the inconvenience caused. I can see you have been suppressed so you will never be called again for this reason and I will feed this back. Kind Regards, Sarah R

Posted 1 month ago

“I recently bought your own Epson Starfish x 4XL. Compared to the Epson own brand they are poor; the fit is poor. When they did fit the leaking of ink was considerable, making it dounbtful that there is any saving of the quantity of ink available for use. I have no problem with the supply of Epson own inks from your company.”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry to hear that you aren't happy with our own branded products, we do have a 3 year guarantee on all our products therefore I will arrange for someone to contact you to try and resolve the problem that you are having. Kind Regards Louise

Posted 1 month ago

“I have given a 3 rating because at this moment in time I have not put their cartridges into my HP printer and at the end of the day that is what is most important. However I was very impressed with their customer service, feedback on my order and next day delivery, but this will count for nothing if the cartridges prove to be problematic. I am not expecting problems, just I cannot confirm they work”

Helpful Report

Posted 1 month ago

“Still awaiting acknowledgement and refund re complications with order no.GB240229-LA867019 (posted 4th March). However, the young lady (in Crewe?) who helped is on the phone deserves at least 9 out of ten for her advice. David and Jenifer Alison Tel 01539 824666 Email: tracks.north2@gmail.com 1 Railway Terrace, Lowgill, KENDAL, LA8 0BN”

Helpful Report

Posted 1 month ago

Dear Jenifer, Thank you so much for taking the time to leave us your feedback on Cartridge People. At Cartridge People, our main goal is to ensure customer satisfaction, so it's incredibly encouraging to hear that Gemma met your expectations. I see we are awaiting the return of your items and on receipt a refund will be administered for you. If there's ever anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We're here to help and would be more than willing to assist you in any way we can.

Posted 1 month ago

“I believed Cartridge Poeple refills were rated to contain more ink than standard replacements and would consequently last longer, however, this has not been the case with my latest purchases which was disappointing.”

Helpful Report

Posted 2 months ago

Dear John, Thank you so much for taking the time to provide us with your feedback on Cartridge People. We truly appreciate it and we're thrilled to hear that you had a great experience with us! In regards to the cartridges I will get a member of our Customer Services Team to contact you shortly. Thanks again for choosing Cartridge People and for being a valued customer. Best regards, Simon

Posted 1 month ago

“Always a very prompt delivery of my orders over the years. Thanks to Siobhan for arranging a recent refund for me regarding a faulty cartridge.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide your valuable feedback on Cartridge People! We are thrilled to hear about your positive experience with our service. Customer satisfaction is our top priority, and your kind comments are a great encouragement for our team. We are delighted to know that our efforts to make our valued customers happy are paying off. We continuously strive to deliver high-quality products and a seamless shopping experience. Your appreciation reassures us that we are on the right track. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We are here to help, and our dedicated support team is always just a phone call or an email away. Once again, thank you for your remarkable feedback. We truly value your support, and we hope to have the pleasure of serving you again soon. Best regards, Gemma The Cartridge People Team

Posted 2 months ago

“Price could be appreciasbly better, Amazon doing a better deal at nearly £10 cheaper.”

Helpful Report

Posted 2 months ago

Dear Elliot, Thank you for leaving a review. We monitor our competitors' prices daily to ensure we offer our customers the best possible prices. We do this by analysing retailers directly and where they appear via Google Shopping and price comparison websites. In the unlikely event that you do find a product at a lower price through a UK-based retailer, we will refund 110% of the difference up to 30 days after your purchase, simply email customerservice@cartridgepeople.com with the following details: Name and Telephone Number Order Number Product code of the item you've found cheaper The website address of the product page on the competitor's website where the item is cheaper If claiming against a lower price instore, details of where the item can be found cheaper and supporting evidence. Kind regards, Emma

Posted 2 months ago

“Everything has been shipped fast and everything, I just don’t like that I bought the non original version and it’s not as good as the originals”

Helpful Report

Posted 2 months ago

Dear Alessandro, Thank you so much for taking the time to provide us with your feedback on Cartridge People. We truly appreciate it and we're thrilled to hear that you had a great experience with us! In regards to the cartridges I will get a member of our Customer Services Team to contact you shortly. Thanks again for choosing Cartridge People and for being a valued customer. Best regards, Gemma

Posted 2 months ago

“I ordered some ink cartridges after hearing an ad on the radio. They were slightly cheaper than what I usually pay. However I was disappointed as their ad says 50% less than others”

Helpful Report

Posted 2 months ago

Dear Jane, Thank you for taking the time to leave us a review. I do apologise that you are not happy with the cost of your order. Our advert doesn't mention on it that we are 50% less than others so I am sorry that you misunderstood that, if you do wish to speak to us further regarding this please do call us and we will happily discuss this with you. Kind Regards Louise

Posted 2 months ago

“WHEN I BOUGHT CARTRIDGES FIRST TIME £31. NEXT TIME £46 WHY. DELIVERY QUICK”

Helpful Report

Posted 2 months ago

Dear Mr Reid, Thank you for taking the time to leave us a review. I have searched our ordering system and can only find one order from you, which is the latest order of £46, I think you possibly ordered from elsewhere the previous time and this is why there is a difference in price. If you do know the order number for your previous order please email us at customerservice@cartridgepeople.com and we will look further into this for you. Kind Regards Louise

Posted 2 months ago

Cartridge People is rated 4.8 based on 95,120 reviews