Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 95,134 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 95,134 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 5th May 2024

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WHEN I BOUGHT CARTRIDGES FIRST TIME £31. NEXT TIME £46 WHY. DELIVERY QUICK”

Helpful Report

Posted 2 months ago

Dear Mr Reid, Thank you for taking the time to leave us a review. I have searched our ordering system and can only find one order from you, which is the latest order of £46, I think you possibly ordered from elsewhere the previous time and this is why there is a difference in price. If you do know the order number for your previous order please email us at customerservice@cartridgepeople.com and we will look further into this for you. Kind Regards Louise

Posted 2 months ago

“Efficient order and delivery but disappointed that they didn’t allow me to swap mistakenly ordered unused cartridges for the right ones”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for your review. Unfortunately we are only able to accept back unopened cartridges for a refund or a credit, we are unable to exchange items or take back opened products due to not being able to resell them on. I do apologise about this. Kind Regards Louise

Posted 2 months ago

“Package via DPD arrived soaking wet and split open. Paper ordered was damp and packets ripped. Have salvaged some and agreed partial refund from CP. Little surprised CP didn't replace in full immediately. To be fair were very responsive. Cause of problem DPD not CP”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback about Cartridge People! Terribly sorry that our courier delivered your order is a poor condition. If there is ever anything we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us. Our friendly team is always here to help and provide you with the support you need.

Posted 2 months ago

“Unable to write review as I haven't used the cartridges yet. So far, the service and advice has been very positive/impressive.”

Helpful Report

Posted 2 months ago

“You cancelled my avios connected to the purchase for no reason that I can see…..bit irritating but don’t want to waste more time chasing you on it”

Helpful Report

Posted 2 months ago

Thank you for your review. We don't appear to have details of a cancellation or any correspondence with the Cartridge People. Please contact us directly for support. https://www.cartridgepeople.com/info/contact-us

Posted 2 months ago

“The Replacement Product was good but just not as good as original but Price was very good”

Helpful Report

Posted 2 months ago

“The cartridge and ink are fine but dissapointed that I did not get the next day delivery i paid for, got it on day 3.”

Helpful Report

Posted 2 months ago

I am sorry to hear your order did not arrive as requested. I see we have not had any correspondence regarding this. Please get in touch and we can assist you with this. https://www.cartridgepeople.com/info/contact-us

Posted 2 months ago

“The delivery man left the package in the wrong dustbin. When I spoke to your Call Centre (Simon?) he was excellent.”

Helpful Report

Posted 2 months ago

Dear Anthony, Thank you so much for taking the time to leave a review about your experience with Cartridge People. It's wonderful to hear that our efforts to make our customers happy are being recognized. We strive to provide excellent service and high-quality products, and knowing that we are meeting your expectations brings us great joy. If there is ever anything else we can assist you with or if you have any further questions, please feel free to reach out to us. Our dedicated team is always here to help in any way we can. Thank you once again for your feedback and for choosing Cartridge People. We look forward to serving you again in the future!

Posted 2 months ago

“My wife ordered some black toner for our HP Laser Jet Pro 200 Color M251n and we were delighted with the service. So much so that I want to order a set of three different colours as well. But the website has made this impossible. My wife used my email address to order the black toner, but paid for it with her own credit card and can't remember if she used a password,(or what it might have been), so now when I try to order a second lot of toner, the website says that the address already belongs to someone else ! It won't allow me to order and check out ! Not very helpful. Mr Watson”

Helpful Report

Posted 2 months ago

Good morning Mr Watson, Thank you for your review. I am sorry you have a problem placing your order on the website. I will send a password reset email to the email address used on your recent order. This will then enable you to place your new order. If you have any further problems, please call our customer service team on 0203 0010234 and one of our advisors will be able to place the order over the phone. Kind Regards, Marianne

Posted 2 months ago

“Inks arrived very promptly and well packaged. Haven't used yet so cannot comment on quslity”

Helpful Report

Posted 2 months ago

“The HP style cartridges I bought from you were detected by my printed as not being genuine HP cartridges. As a result my printer didn't work. I have wasted my money.”

Helpful Report

Posted 2 months ago

Good Afternoon, I am sorry you are having a problem with the goods. Once of the team will be in contact shortly. Please note all of our goods come backed with a guarantee in case of any issues. Kind regards, Sarah R

Posted 2 months ago

“IU have had a Cartridge People pen for years that is perfect. Sadly the new repl;acements are scratchy and no pleasure to use.”

Helpful Report

Posted 2 months ago

Thank you for your feedback regarding the pens. I am sorry you are unhappy with them. Kind regards, Sarah R

Posted 2 months ago

“I ordered a cable for my printer, it took over 7 days to arrive. Tracking it appeared to held up in depot in Warrington for several days, I paid P& P so expected it to arrive with quickly because it came by Royal with my postman. Why did not go straight from store by post, seems too much reliant on delivery companies when direct postage from the store.”

Helpful Report

Posted 2 months ago

Dear Chris,Thank you so much for taking the time to provide your valuable feedback about your experience with Cartridge People. Sorry to hear that your order was delayed at the Royal Mail depot for a few days. If you experience any future delays with orders please get in touch and we can investigate the issue for you.

Posted 2 months ago

“I have been a customer of Cartridge People for some years, almost entirely happily using refilled cartridges on printers that I owned at the time. However, I recently bought a Canon TS3355 printer and bought refilled black 245 and refilled colour 246. I had difficulty loading the cartridges as they seemed a poor fit. Then my computer said that the cartridges needed replacing. I then bought a Canon colour XL256 which loaded int the printer with ease and printed perfectly. I sent you an email at the time on Feb. 5th. at about 1.30 pm. I have not had a reply. I would like to hear from Cartridge People re a replacement. I am looking to buy a Canon 245 black. I hope that I would not be charged in compensation for my outlay on 2 unusable cartridges. I will return those items to you. Regards, Nick Godwin.”

Helpful Report

Posted 2 months ago

Dear Nick, Thank you for taking the time to leave us a review. Unfortunately I am unable to locate an order for you for our Compatible Canon PG-545 and CL-546 Ink Cartridges. I would suggest that you contact us on 0203 001 0234 lines are open Monday to Friday 9am to 6pm and we would be happy to discuss. Kind Regards, Gemma

Posted 2 months ago

“Not sure how to rate the inks you provided as they arrived on time but they are back ups for when my current cartridges run out. Difficult to review them until I've used them. I don't anticipate any problems but would be happy to "re-review" in a few months time once I've had a chance to use them. :)”

Helpful Report

Posted 2 months ago

Hi John, Thank you so much for taking the time to share your feedback about Cartridge People. We truly appreciate it! We're thrilled to hear that you had a positive experience with us. Our team is committed to providing top-notch customer service and high-quality products. It's great to know that we're meeting your expectations. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We're here to help! Thanks again for your kind words, John. We hope to serve you again soon. Best regards, Gemma

Posted 2 months ago

“Very disapointed this time, I ordered two Black Cartridges and received one colour and one black, the black cartridge this time doesent seem to be has good compared to the previous ones”

Helpful Report

Posted 3 months ago

Dear Christine, Thank you so much for taking the time to share your feedback about Cartridge People. At Cartridge People, customer satisfaction is our top priority. We strive to provide the highest quality products and excellent customer service. I am sorry to hear that you are experiencing an issue with your most recent order. If you give us a call our friendly team is always ready to help in any way we can. Once again, thank you for choosing Cartridge People as your preferred supplier. We look forward to serving you again in the future! Best regards, Gemma

Posted 3 months ago

“The compatible cartridges do NOT work with HP printers and are total waste of money . But the price of original cartridges are good and at a fair price.”

Helpful Report

Posted 3 months ago

Dear Graeme,Thank you so much for taking the time to leave us a review! We truly appreciate your feedback. It's fantastic to know that we were able to meet your expectations and provide you with a satisfactory service. If you ever need any assistance with your cartridges that are faulty or have any other questions, please don't hesitate to reach out to us. Our friendly customer service team is always here to help. Once again, thank you for your support, and we look forward to serving you in the future! Best regards, Gemma Cartridge People Team

Posted 3 months ago

“The 3/5 rating, is solely because, I initially ordered, 2 "Black" Cartridges of your OWN make, and I was sent 1 Black & 1 Colour (Malasia) for £70, I contacted you about this, but, I decided to keep them, because it was too much trouble to send them back. I have NOW purchased 4 Black Cartridges, of your own make & High Capacity. I was very disappointed at first, but, in the end it came out okay. Well, nearly okay. GC”

Helpful Report

Posted 3 months ago

Dear Gordon, Thank you so much for taking the time to share your feedback about Cartridge People. We truly appreciate it! We are thrilled to hear that our products have been meeting your expectations in terms of quality and affordability. Our team works diligently to ensure that our customers receive top-notch products that are worth every penny. Furthermore, we are excited to know that our customer service team has been a great help to you. We strive to provide excellent support and assistance throughout your entire experience with us, so it's fantastic to hear that we are on the right track. If there's ever anything else we can assist you with or if you need any further guidance, please don't hesitate to reach out to us. We are here to help and ensure that you have the best possible experience with Cartridge People. Once again, thank you for your valuable feedback, and we look forward to serving you again soon! Warm regards, Gemma.

Posted 3 months ago

“Most toners have been ok in general however have had a faulty one occasionally. Toner prices are not the best value for money so now shop elsewhere were I get Significantly better value for money.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback on Cartridge People. We greatly appreciate your review and the opportunity it gives us to learn from our customers' experiences. We are thrilled to hear that you are satisfied with your purchase and the service provided by our team. Our main goal is to make our customers happy. I am sorry to hear that you are not happy with our prices however, we do try to keep them as low as possible. Kind Regards, Gemma. Cartridge People Team

Posted 3 months ago

“Excellent fast service I just wish they would have some form of recycling service (like nespresso with pod drop off)”

Helpful Report

Posted 3 months ago

Dear James,Thank you so much for taking the time to leave us your valuable feedback. We are thrilled to hear that your experience with Cartridge People has been a positive one! We pride ourselves in providing excellent customer service and making sure our customers are happy. It's great to know that our efforts have met your expectations. Your kind words are truly appreciated. I am sorry to hear that you are not happy that we do not send recycling bags with orders however, we do offer a recycling service and I have sent you an email with instructions on to recycle your old toner cartridges. Once again, thank you for your wonderful review. We look forward to serving you again soon! Wishing you a fantastic day! Best regards, Gemma

Posted 3 months ago

Cartridge People is rated 4.8 based on 95,134 reviews