Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,014 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's not actually Cartridge People that I am rating here, but their carrier of choice DPD. I paid extra for next day delivery, and on the day (Friday) was given a delivery slot of 13:29 to 14:29. I was working at the front of the house throughout this time, and my daughter was also in the house, so I was a little surprised to receive a text from DPD at 13:52 saying that no one was in the house, and the parcel would be available Saturday at the local collection locker. To add insult to injury, I had a text at 16:27 on Friday saying the parcel was in the locker and could be collected. Call me cynical, but I assume the driver was running late, and chose to bypass us (and perhaps others) to save time. All the more annoying as the parcel did not require signing for, and was small enough to post through the letterbox.”

Helpful Report

Posted 1 year ago

Dear Frank, Thank you for taking the time to leave a review of DPD's service, I can see they did deliver within the promised time frame. Customer feedback is incredibly important to ourselves, so I will have a member of customer services contact you to see if there is any feedback we can forward through. Many thanks Hayden

Posted 1 year ago

“I have not received the item I ordered on the 30th of October. I rang your company about it and was promised they would look into it. Heard nothing since.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback about your experience with Cartridge People. We appreciate it and would like to express our apologies as we understand how frustrating it must have been to wait for item that you had ordered on the 30th of October. We take your feedback very seriously and we would like to find out how we could have improved your experience. We have tried to call you and have sent a few emails. We will try again. However, as our correspondences are not getting through please try again to contact us. Call us: 0203 001 0234 Customer Service representatives are available 9am - 6pm Monday to Friday (except on bank holidays). https://www.cartridgepeople.com/info/contact-us

Posted 1 year ago

“As soon as I hit the order button, someone from Cartridge called me. Do they disclose the purpose of calling for marketing reasons with your personal data as soon as you order with them? They pretend they call you for your benefit but in reality, they try to sell you something different than what you ordered pretending that you would get more value for less price. In reality, they try to sell you their stuff where their margin is so much bigger than third-party staff. I do not think this is compliant with data protection laws. Not happy with their service. Except that they were the cheapest on the market I did not like their attitude and how they do business.”

Helpful Report

Posted 1 year ago

I am sorry to hear that you were not happy with our team contacting you. I see you have spoken with our accounts team and have been supressed from any future calls.

Posted 1 year ago

“Our Canon pixmap mg3050 printer does not recognise your ink and does not work.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Cartridge People, Arthur. We're sorry to hear that your Canon pixma mg3050 printer wasn't working with our ink and we would like to make things right. Please may I ask that you contact our team directly and we will be happy to offer you great support ! https://www.cartridgepeople.com/info/contact-us

Posted 1 year ago

“Having dealt with the Company for some time I was extremely disappointed with the recent purchase process and more so, the aftersales service, or lack of it. The purchase on 30 October, value £44.99 did offer a discount, I believe 12%, however this wasn't applied at the checkout. Have to say this wasn't the first time an offer has been promoted but not given upon payment. A subsequent telephone call from Crewe at 1530 on this date offered to give the 12% discount if I doubled up on the original order. This was in my opinion completely unethical and unprofessional, the offer of giving the original discount should not in any way have been conditional upon placing an additional order. Was then passed to a '''Manager''' (I wonder) who after a further debate, offered to repay the original discount missed without any conditions and said the discount of I believe around £5.40 would be credited to me on the card of the original charge that was made on 31 October., within 4/5 working days. Now this time has lapsed and no sign of the promised credit - I imagine how you can understand the rating I have given in this survey. Regards, Tim Lunn”

Helpful Report

Posted 1 year ago

Dear Mr Lunn, Thank you for taking the time to leave a review for the service you received, I do apologise for the issues that have incurred. I will have a member of customer services, contact you shortly. Many thanks Hayden

Posted 1 year ago

“At the moment the cartridges are not working.”

Helpful Report

Posted 1 year ago

Dear Teresa, I am sorry to hear you are experiencing an issue with the Genuine HP cartridges, you ordered from ourselves. I will ensure a member of customer services, contacts you shortly. Many thanks Hayden

Posted 1 year ago

“I mistakenly order a "multipack", thinking this meant a pack of four black cartridges. I opened one and saw it was magenta, not black. The supplier refused to take it back or give me a credit. If this had been Amazon they would have taken it back. I won't use them again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback on Cartridge People. I am sorry to hear you have ordered the incorrect colours. We do provide descriptions and images of our products to avoid such mistakes. Unfortunately, as the items had been opened and per our T&CS we can't accept them back but being correct for your printer, you will be able to use them in the future. Kind regards, Emma

Posted 1 year ago

“Tried to place a particular brand that was supposed to be in stock, only 2find it was out of stock. Offered an alternative brand, which was declined.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review, I am sorry that you have struggled to place an order with us for the items that you need. If you could please call us on 0203 001 0234 and we will happily assist you further. Kind Regards Louise

Posted 1 year ago

“The black cartridge has run out already only had it for about three months I am sorry to say. I use my printer to print out monthly bills and I was very very dubious about buying this product in the first place as I have had bad experiences with getting " special offers" on printing ink online.”

Helpful Report

Posted 1 year ago

Dear Alanna, Thank you for your review. I am so sorry to hear of the problems with the black cartridge supplied. I will have a member of the customer Service team contact you shortly, to get this resolved. Kind regards Simon

Posted 1 year ago

“Way too over priced!”

Helpful Report

Posted 1 year ago

Dear Sherie, Thank you for your review. We monitor our competitors' prices daily to ensure we offer our customers the best possible prices. We do this by analysing online retailers directly and where they appear via Google Shopping and price comparison websites. In the unlikely event that you do find a product at a lower price through a UK-based online retailer, we will refund 100% of the difference up to 30 days after your purchase. Please see the full terms and conditions below: https://www.cartridgepeople.com/info/price-promise Kind Regards Siobhan

Posted 1 year ago

“I really dislike writing poor reviews, but this is one I feel I have to write. The A4 paper I ordered was poorly packaged, and arrived damaged. So much so, I had to go out and get some from a local stockist which cost me twice as much!”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for your review. I am so sorry to hear your order has arrived that way. I will have a member of the customer Service team contact you shortly, to get this resolved. Kind regards Siobhan

Posted 1 year ago

“Really disappointed. Purchased own brand cartridges for an HP with the 100% guaranteed to work expectation. After replacing the spent cartridges, I got the blue screen of death on my printer. After managing to fix that, the printer does not recognise the cartridges and so won’t print. So having to go to a specialist print shop to get items printed for a workshop I’m running. This is the second time that I’ve purchased cartridges from here with the 100% guarantee and found that the printer won’t recognise them.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“Ordered genuine HP cartridges. They (Ryan) phoned me to persuade me to buy their bootleg version. They didn't work. Fitted genuine ones from Amazon (cheaper, with next day free delivery) - they worked. Emailed them for a refund and they replied with a 7 step checklist I have to perform which involves re-inserting their duff ones and photographing the display panel ! Talk about 'jumping through hoops' to get your money back !”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“Delivery by DPD is absolutely atrocious. I cannot continue to deal with a supplier when delivery is so bad . "Next day delivery "-a joke!”

Helpful Report

Posted 1 year ago

Dear Ken, Thank you for leaving the online review. Please accept my apologies for any issues caused by the delay in your items. I have had a look into our order, and I can see this was purchased with a standard delivery option, not next day. I will have a member of customer services, contact you shortly, to make sure all items were delivered. Many thanks Hayden

Posted 1 year ago

“Rubbish Company”

Helpful Report

Posted 1 year ago

Good morning Mr Doyle, I am sorry you have not been happy with your recent purchase from ourselves. I can confirm that the order you placed was for one black cartridge not a set of 4, I am sorry. I can see that you have contacted us directly and we are awaiting your reply. Kind Regards Marianne

Posted 1 year ago

“never got the items. they were delivered once and then I had to go and get them from the post office. if I wanted to collect them I would not have paid for delivery. i work long days and so wanted them delivered. wasted my time.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to leave a review about your recent order, I do apologise for the issues you have experienced. I will ensure a member of customer services contacts you shortly. Many thanks Hayden

Posted 1 year ago

“The cartridges I purchased will not connect to the printer and the fitting appears different to the previous ones I bought from you. Same numbers (C-546XL and C-545XL) but won't work very disappointed as I have stuff I need to print”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to leave a review for the items you received, I do apologise that you have experienced issues, I will ensure a member of customer services contacts you shortly. Many thanks Hayden

Posted 1 year ago

“Not very nice on the telephone”

Helpful Report

Posted 1 year ago

Dear Andrew, Many thanks for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the way you have been made to feel. If you have any queries or further feedback please contact us. Kind Regards Siobhan

Posted 1 year ago

“After trying several times your web site refused to accept my password or allow me to change it ,it would just not allow me to proceed .Fortunately I tried by phone and Lucy A was able to place the order Thank her for being so patient .”

Helpful Report

Posted 1 year ago

Good morning, I do apologise for the issues when trying to log in to place your order. I was pleased to read that Lucy was able to resolve this issue for you. I will pass on your comments and thanks to her. Many thanks Simon

Posted 1 year ago

“Ordered original xerox toners had a call to say you copy was as good with 100% guaranteed They arrived and they were rubbish Sent pictures to customer services they came back all about setting The printer is new and the original toners worked fine Have had now reply for over a week”

Helpful Report

Posted 1 year ago

Good afternoon Mr Stevens, I do apologise for the issues with your order. I will ensure a member of customer services contacts you shortly to redress the issues. Many thanks Hayden

Posted 1 year ago

Cartridge People is rated 4.8 based on 113,014 reviews