Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,937 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a new cartridge and, despite typing in my new address, it was sent to my old address so I never received it. Waste of money.”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you for your review. Unfortunately, your order has already been dispatched to you, using the information that you have provided us with. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“Still WAITING for my order---promised BEFORE we went away on holiday (22 Nov-3rd Dec) No delivery and now desperate. PLEASE ADVISE> Richard Grigg 17 Elgin Rd. Bournemouth BH4 9NL Throw it over the gate if we're not in! Mob07831573434”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry that your order has not arrived with you. We do have tracking and the order is showing as delivered. We want to resolve this issue and get the order to you, I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“They keep asking me for reviews although I have already submitted one. Very annoying.”

Helpful Report

Posted 1 year ago

Dear Jonathan, Thank you for your review. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. You can also do this by clicking on the unsubscribe link in the bottom of any marketing/review emails that you receive. I have removed you from our review emails, this can take up to 48hours. Please accept my apologies for any inconvenience. If you require any further assistance please do not hesitate to contact us. Kind Regards, Siobhan

Posted 1 year ago

“The ink didn't last and it only printed 50 pages”

Helpful Report

Posted 1 year ago

Dear Lesley, Thank you for your review. I am sorry to hear that you didn't think they lasted very long. Epson 604 colour inks contain only 2.4mls of ink and the black 3.4mls (less than a teaspoon). I would advise you to consider our Compatible Epson 604XL inks , the colours contain 10mls of ink and the black 13mls of ink. If you require any further assistance please do not hesitate to contact me. Kind Regards, Siobhan

Posted 1 year ago

“I have yet to receive my delivery and I am about to block the payment via my credit card. This is down to your company using the so called Royal Mail. They notified they were delivering on a date I was not home. I filled in thier delivery option for the package to be left at my local post office and which Royal Mail acknowledged by e mail. I went to my local post office and it was not there. I went on the Royal Mail website and arranged for a home delivery for today (1st Dec) and again Royal Mail acknowledged they would deliver today, but have not. This is getting ridiculous now so this weekend I will seek an alternative supplier and cancel the payment with my CC provider”

Helpful Report

Posted 1 year ago

Dear Sophia, Thank you for taking the time to leave a review for ourselves. I am sorry to hear about the issues you have experienced with Royal Mail. We do have a contingent courier, DPD. I will have a member of customer services call you to discuss your options! Many thanks Hayden

Posted 1 year ago

“I purchased several packs of their own brand ink for my Brother J4620 printer which were promised to work but I get regular error messages saying the cartridges are out of ink or not installed properly when they are full. I now have to throw out a whole load of unused cartridges and buy genuine Brother ones and in the meantime I have no printer. Fed up...”

Helpful Report

Posted 1 year ago

Dear Howard Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“Customer service is non existent. Ordered wrong cartridge, managed to realise this before it was dispatched. Emailed customer service, told not to open the package when it arrives and they will give me further instructions on how to return. I did that , it’s been two weeks emailing them trying to obtain further instructions on how to return the package.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review and I am sorry to hear that you are not happy with the service you have received. I can see that your order was dispatched on the 16/11/23 at 10am, you emailed to ask us to cancel the order at 10pm that evening, we do have a very small window of when orders can be cancelled as we dispatch most of our items on the same day they are ordered. I can see that we emailed you our returns instructions to return the order back to us for a refund but haven't yet received these back to enable us to refund you. Kind Regards Louise

Posted 1 year ago

“I'm very happy with their products but very UN-happy with the fact that I now get constant emails from this company. There is no unsubscribe button on their website so now I feel tricked. Good service, good product spoilt by their incessant emails which I cannot stop.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your review. I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind regards, Siobhan

Posted 1 year ago

“Not arrived”

Helpful Report

Posted 1 year ago

Dear Carol, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“Called me after I placed an order for genuine Canon cartridge, trying to sell me their compatible product. I said I'd call back to let them know then received an email from Paypal saying they had charged me £5.99 without my permission. I then saw they have added a compatible cartridge to my order without my permission. I've emailed them 3x to get them to revert to my actual order and no response. Unfortunately they have now wasted my time trying to sort something which should never have been an issue, annoyed me and fraudulently charged me for a product I didn't order. AVOID AT ALL COSTS.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. We have tried to contact you regarding the issues you have mentioned to discuss further. Please can you call us 0203 001 0234 so we can get this resolved for you. I apologise for any inconvenience caused. Kind regards, Siobhan

Posted 1 year ago

“Regret cartridges will not function on Brother printer. Tried cleaning heads, removing all cartridges, switching off and on - all to no avail. Put new Brother cartridge in and worked !!!! Not sure what us going on.”

Helpful Report

Posted 1 year ago

Dear Mr Wallace, Thank you for taking the time to leave a review for ourselves. I do apologise about the incovnenice incurred. I will have a member of customer services contact you shortly. Many thanks Hayden

Posted 1 year ago

“I had to send my order back because the cartridge did not work on my printer (H.P.) and the cartridge LEAKED SO ALL OF THE ORDER was sent back”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, John. We appreciate you taking a moment to let us know about your experience. We apologize for the problems you had with our cartridges; we can understand how it would have been inconvenient. I can see that we have already arranged for you to be refunded for those items as requested. I hope this have resolved the issue to your satisfaction. Thank you

Posted 1 year ago

“Wrong one!”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry to hear you are experiencing an issue with the Black cartridge, you ordered from ourselves. I will ensure a member of customer services, contacts you shortly. Many thanks Simon

Posted 1 year ago

“I ordered the genuine cartridges for my printer ENVY 6020E, a lady phoned me and said if you pay a bit more you can purchase compatible cartridges with a lot more ink, I asked her if they defiantly will work with my printer and she said yes, cartridges arrived and I've tried everything to get my printer to work with these compatible cartridges, in the end I visited Curry's where I purchased the printer, the computer guru told me they won't work with my printer, so I had to purchase the genuine cartridges and it works fine, however I'm £48.00 down due to cartridges that are useless tome.”

Helpful Report

Posted 1 year ago

Dear Susan, I am sorry to hear you are experiencing an issue with the cartridges, you ordered from ourselves. I will ensure a member of customer services, contacts you shortly. Many thanks Simon

Posted 1 year ago

“Would not recommend.”

Helpful Report

Posted 1 year ago

I am sorry you had a problem with the goods supplied by us. I can see that you have been in contact and a full refund has been processed as per our guarantee. I am sorry for the inconvenience caused. Kind Regards, Sarah R

Posted 1 year ago

“It's not actually Cartridge People that I am rating here, but their carrier of choice DPD. I paid extra for next day delivery, and on the day (Friday) was given a delivery slot of 13:29 to 14:29. I was working at the front of the house throughout this time, and my daughter was also in the house, so I was a little surprised to receive a text from DPD at 13:52 saying that no one was in the house, and the parcel would be available Saturday at the local collection locker. To add insult to injury, I had a text at 16:27 on Friday saying the parcel was in the locker and could be collected. Call me cynical, but I assume the driver was running late, and chose to bypass us (and perhaps others) to save time. All the more annoying as the parcel did not require signing for, and was small enough to post through the letterbox.”

Helpful Report

Posted 1 year ago

Dear Frank, Thank you for taking the time to leave a review of DPD's service, I can see they did deliver within the promised time frame. Customer feedback is incredibly important to ourselves, so I will have a member of customer services contact you to see if there is any feedback we can forward through. Many thanks Hayden

Posted 1 year ago

“I have not received the item I ordered on the 30th of October. I rang your company about it and was promised they would look into it. Heard nothing since.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback about your experience with Cartridge People. We appreciate it and would like to express our apologies as we understand how frustrating it must have been to wait for item that you had ordered on the 30th of October. We take your feedback very seriously and we would like to find out how we could have improved your experience. We have tried to call you and have sent a few emails. We will try again. However, as our correspondences are not getting through please try again to contact us. Call us: 0203 001 0234 Customer Service representatives are available 9am - 6pm Monday to Friday (except on bank holidays). https://www.cartridgepeople.com/info/contact-us

Posted 1 year ago

“As soon as I hit the order button, someone from Cartridge called me. Do they disclose the purpose of calling for marketing reasons with your personal data as soon as you order with them? They pretend they call you for your benefit but in reality, they try to sell you something different than what you ordered pretending that you would get more value for less price. In reality, they try to sell you their stuff where their margin is so much bigger than third-party staff. I do not think this is compliant with data protection laws. Not happy with their service. Except that they were the cheapest on the market I did not like their attitude and how they do business.”

Helpful Report

Posted 1 year ago

I am sorry to hear that you were not happy with our team contacting you. I see you have spoken with our accounts team and have been supressed from any future calls.

Posted 1 year ago

“Our Canon pixmap mg3050 printer does not recognise your ink and does not work.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Cartridge People, Arthur. We're sorry to hear that your Canon pixma mg3050 printer wasn't working with our ink and we would like to make things right. Please may I ask that you contact our team directly and we will be happy to offer you great support ! https://www.cartridgepeople.com/info/contact-us

Posted 1 year ago

“Having dealt with the Company for some time I was extremely disappointed with the recent purchase process and more so, the aftersales service, or lack of it. The purchase on 30 October, value £44.99 did offer a discount, I believe 12%, however this wasn't applied at the checkout. Have to say this wasn't the first time an offer has been promoted but not given upon payment. A subsequent telephone call from Crewe at 1530 on this date offered to give the 12% discount if I doubled up on the original order. This was in my opinion completely unethical and unprofessional, the offer of giving the original discount should not in any way have been conditional upon placing an additional order. Was then passed to a '''Manager''' (I wonder) who after a further debate, offered to repay the original discount missed without any conditions and said the discount of I believe around £5.40 would be credited to me on the card of the original charge that was made on 31 October., within 4/5 working days. Now this time has lapsed and no sign of the promised credit - I imagine how you can understand the rating I have given in this survey. Regards, Tim Lunn”

Helpful Report

Posted 1 year ago

Dear Mr Lunn, Thank you for taking the time to leave a review for the service you received, I do apologise for the issues that have incurred. I will have a member of customer services, contact you shortly. Many thanks Hayden

Posted 1 year ago

Cartridge People is rated 4.8 based on 114,937 reviews