Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,017 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“See my previous email”

Helpful Report

Posted 1 year ago

Thank you but I am afraid this is a review on a website and we are not able to see any emails. We do have a dedicated customer service team who are very happy to assist you if you choose to email us on: customerservice@cartridgepeople.com

Posted 1 year ago

“Ordered online genuine HP cartridges. Had a call immediately after trying to upswell to larger cartridges. Never mentioned they were own branded ones that don’t work in a HP printer ….. when I received them I called to complain and was told the sales person informed me they were own brand. I asked for the transcript which confirmed I was not told ‘own brand’ yet the complaints department tried to say I was. Do not take a upscale call they are not truthful”

Helpful Report

Posted 1 year ago

Dear Janene, Thank you for the feedback. The call was offered to you to clarify that the agent did state twice you would be receiving our own brand cartridges. Further information has been provided to yourself quoting the times in the call that own brand was mentioned for your reference. We have also provided the free returns information for you to send the unwanted cartridges back for a full refund. I apologise for any confusion caused during the call. Kind regards, Emma

Posted 1 year ago

“I am a new customer, this is just my 2nd ink order from the cartridge people. Siobhan took my order and gave me a lot of help and patience placing my order. you are a first class company.thank you so much.”

Helpful Report

Posted 1 year ago

Dear Jeff, Thank you for you review and positive feedback about Siobhan. I will be sure to pass this on to her. Kind regards, Emma

Posted 1 year ago

“Melanie Thanks for the replacement cartridge which you provided very quickly B”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback, Barry. We appreciate you letting us know about your experience with Cartridge People and we apologize for any disappointment or inconvenience that you may have experienced. I am glad to hear Melanie provided you with a replacement to get you back up and printing again. Kind regards, Emma

Posted 1 year ago

“I was told that my order would be delivered between 16.11 and 17.11 but nothing appeared until an email saying the driver missed me and I was to collect the parcel from a post office in Cambridge City where there is a dire problem with parking. I also needed a QR code that was difficult to print. The afternoon delivery was expected my daughter and I took my wife to a GP appointment and returned at least 30 minutes before the delivery was due. I am well over 80 years and could do without such non senesible hasle. It was my first order and will be my last if items can be obtained elsewhere.”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you for your feedback. I was very sorry to read that you are having issues with the delivery of your order. I will get a member or our Customer Service team to contact you to try to assist you with these issues. Once again please accept my apologies. Kind regards Cartridge People

Posted 1 year ago

“My hp2721 printer would not accept cartridge. To make sure it's not a fault on my printer, I am now waiting for delivery of a cartridge from the manufacturer.”

Helpful Report

Posted 1 year ago

Dear Ann, Thank you for your feedback. I was very sorry to read that you are having issues with the cartridge supplied on your recent order. I will get a member or our Customer Service team to contact you to try to assist you with these issues. Once again please accept my apologies. Kind regards Cartridge People

Posted 1 year ago

“Originally ordered x2 HP toner cartridges of their website. Later that day a Cartridge people sales rep calls me up. Explains they do their own brand cartridge that fits in my HP smart printer. They would also throw in x500 sheets of A4 if I converted my order over to their own Cartridges. I stupidly opted in. Worse cartridge I’ve got- won’t work with my HP printer at all. Caused all kind of issues. Would have been ordering plenty more items from them but after this order I’d advice people to shop elsewhere save time and hassle.. Lewis”

Helpful Report

Posted 1 year ago

Dear Lewis, Thank you for your feedback. I was very sorry to read that you are having issues with the cartridges supplied on your recent order. I will get a member or our Customer Service team to contact you to try to assist you with these issues. Once again please accept my apologies. Kind regards Cartridge People

Posted 1 year ago

“Sadly for the first time ever in a number of years, my recently ordered black XL replacement cartridge did not work. Will be sending back for an exchange.”

Helpful Report

Posted 1 year ago

Good morning Mr Norton, Thank you for your review. I am sorry you have a problem with the cartridges we have supplied. One of the customer service team will contact you shortly to help resolve this. Kind Regards Marianne

Posted 1 year ago

“I bought 4 original canon cartridges ie 2 x 2 packs. I could clearly see on your website that you are selling your own refill equivalents which have more ink in them. However I reclaim the money and I want originals. I put my order in an shortly after I get a telephone call from one of your guys who was offering me to have your refills rather than the canon branded. He was extremely pushy. It seemed like he was absolutely desperate for me to change my mind and must be targeted to do this by your company. I had to tell him 2 or 3 times that I didn’t want the refills. Tbh, I was very close to telling him where to go and on another day I would have. You need to change your practices. I won’t buy from you again.”

Helpful Report

Posted 1 year ago

Good morning Mr Davies, Thank you for your review. I am sorry you were not happy with our after sales call, this was not our intention. Your account has been suppressed so you will not receive a call from the sales team again. Kind Regards, Marianne

Posted 1 year ago

“Not all the cartridges had ink . i sent an email but did it get a response”

Helpful Report

Posted 1 year ago

Dear Mr Shankland, Thankyou for taking the time to leave an online review, I have checked our systems and unfortunately we have not received your email! I will arrange a member of customer services to contact you to sort this out. Many thanks Hayden

Posted 1 year ago

“The item looked genuine but I really don't appreciate being called by Simone trying to force me to change to own brand before shipping. Caller dialed repeatedly & kept on even when I said no also saying they would call back to finalise the change when I said I had not got time to argue. Will not use this company again due to this agressive sales dept.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Cartridge People. We apologize for the issue you encountered with the phone call, when they called to try to get you to switch to our own brand before shipping the item. We apologise for the distress this has caused you. You have been suppressed and if you do choose to use us in the future you won't receive any further calls of this nature. Kind Regards, Sarah R

Posted 1 year ago

“I ordered Canon Ink for my printer online. I immediately received a telephone call asking me to change my order to your own brand. I agreed. Your own brand of ink did not work in my printer. I was without a printer for several days causing me a lot of problems, as I am a teacher and need to print work for my students. Very frustrated and disappointed. I should never have listened to your hard sales assistant on the telephone.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to let us know about your experience. We apologise sincerely for any inconvenience caused. I am sorry that our own branded cartridges didn't work for you on this occasion I can see that we have issued you with a full refund for this order and also added a credit to your account should you wish to order from us again Thank you again for your feedback

Posted 1 year ago

“Purchased cartridges for hp printer. Put them in. Cartridge carriage jammed. Couldn't tell if they worked. After much trying i couldn't sort out carriage jam. I eventually had to throw printer out and get a new one. Canon TS 3300.”

Helpful Report

Posted 1 year ago

Dear Edd, Thank you for taking the time to leave us a review and I am sorry that you have had problems with the printer after you had put the cartridges into it. I will arrange for a member of our team to contact you regarding this. Kind Regards Louise

Posted 1 year ago

“I have not received my ourchase”

Helpful Report

Posted 1 year ago

Dear Dorothy, Thank you for taking the time to leave a review about your recent order. I do apologise that as of yet, you have been unable to uncover your items. I do believe you are currently in discussions with customer services to locate where the item was delivered to. thank you for contacting us and apologies for the inconvenience. Many thanks Hayden

Posted 1 year ago

“I placed my order on the 2nd sept expecting it to arrive on the Tuesday, had a call from one of your employees on the Monday try to sell me an alternative, if I'd wanted a cheaper alternative I would have ordered in the beginning!! After I finally got it through to your employee that I didn't want it they said they would now set the order progress to be sent. So we've now wasted 3 days,it finally arrived Friday by post but I was not notified of this and didn't realise when I collected my post that the package had been put somewhere else! One very disappointed customer.”

Helpful Report

Posted 1 year ago

Dear Alison, Thank you for taking the time to leave a review. I can see the items ordered on the 2nd were delivered to your designated safe space on the Tuesday 5th. I will have a member of customer services contact you shortly. Many thanks Hayden

Posted 1 year ago

“The ink cartridges were not full”

Helpful Report

Posted 1 year ago

Thank you for leaving us this review. I can see that you haven't reached out to us yet regarding this so are happy to contact you and try and get this resolved with you. I do apologise for any inconvenience caused and look forward to sorting this out with you. Thank you

Posted 1 year ago

“Recent purchase not yet to hand. Royal Mail deliveries are generally none functioning in this area. Other suppliers also drastically affected. Lucky to get one delivery a week.”

Helpful Report

Posted 1 year ago

Thank you for your review and I am very sorry to hear of the problems you have with Royal Mail delivering in your area. If you preferred we do also use DPD couriers to make deliveries, I'm not sure if they are better in your area? Thank you again for your review

Posted 1 year ago

“All was good except they won't stop harassing me for a review. Even after I unsubscribed. Cartridge people, please leave me alone. I don't write reviews.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us this review. We're terribly sorry if you feel as though we have been hassling you for a review - this certainly does not reflect the level of service we hope to provide. We want to make sure this doesn't happen again to anyone else. Thank you again.

Posted 1 year ago

“Once you ordered these guys keep hassling you and have no direct unsubscribe on their email so you have to send them an email and no doubt be inconvenuenced further.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review and I am sorry that you have been receiving a number of marketing emails from us, there is an unsubscribe button at the bottom of our emails, I do apologise that you didn't see this. I have checked and can confirm that you have unsubscribed from all our emails. Kind Regards Louise

Posted 1 year ago

“I bought black ink and it hardly printed anything before running out. The printer Is only used to print my daughters home work - all In black ink. I’m just shocked at how quickly this has run out!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review Cartridge People. We are so sorry to hear about your experience with buying the black ink which ran out quickly. We would like to make things right and therefore, would you be able to please contact us about this so we can help? I am happy to email you regarding this so we can help. We'd also be very grateful for your thoughts on how we could improve our products and services.

Posted 1 year ago

Cartridge People is rated 4.8 based on 113,017 reviews