“Recently purchased a car from Peter Vardy CarStore Dundee and was very pleased with how the dealt with my purchase.
We originally went in to look at a KIA Sportage, then decided that spec wasn’t for us, we then found another one at PV Motherwell, which Callum went down to collect and brought it back to Dundee to let us view the car and have a test drive.
After Callum & Alan sorting us out with a deal we couldn’t refuse we decided to buy the car.
They were both very helpful and answered all questions we had.
Would highly recommend and thanks again!”
“After having an absolute nightmare with my previous car and in a tricky situation with negative equity I was expecting very little but have ended up with a car I love and couldn't be happier.
Professional, friendly customer service, no pushy sales pitches to sell me any old car and just general attention to detail in what I needed. Gordon was an absolute gem and found me the perfect car!
Very happy end would definitely recommend!!”
“Had a really positive experience when getting my 2nd car from Peter Vardy Dundee. Was looked after really well by David Fyffe and the rest of the team. Really friendly and helpful team.”
“Fab service,had a great experience with all staff i encountered,John,Ian,Gordon,Allan....all other members of staff made an effort to speak to me when passing....managment worked out a great deal for me”
“They treat you very well up until they get your money and you leave with the car. Heaven forbid if anything goes wrong with the car, because if you point it out to them their attitude changes drastically. Aftersales is shocking. Trying to get a call back is a nightmare.
They advertise on every car a 114 point mechanical check, 2 keys, minimum 9 months MOT, and a free holiday, with every car bought.
In my case one of the Key Fobs did not work, it only had 2 months MOT. I took it back two days after buying the car. I waited 3 hours for the MOT. I was eventually given a garage to take the key fob to fixed (at PV expense I will say) it took me 2 weeks for the key fob to be fixed. I asked for a courtesy car the day I took it back and was told I'd have to wait 2-3 weeks for a courtesy car. So I elected to take the key fob to the garage. I tried phoning to change the garage to one in Kirkcaldy as it was better for me. I phoned 6 times without a reply from them.
Regarding the "free holiday" , I phoned half a dozen times about getting the voucher, add to that a number of emails and then 2 phone calls to their HQ in Glasgow.
I was told by HQ staff that my voucher was to be posted out first class post that day. Waited 5 days and no voucher. Contacted HQ again put through to Dundee. He told me the voucher was in the envelope, he personally watched it, and it was to posted first class that day.
Two days later a neighbour from other end of the street brought the envelope to me. On inspection of the envelope -
The address was written in blue ink. To the left of the address the number was written in black ink. My number is 14 but the number on the envelope was 14! (14 with an exclamation mark) the exclamation mark was written in such a way that the line was in line with the 14 and the dot was a 1/16 inch below the line. so it looked like 141.
I tried to book the holiday. Only to be informed that as I had bought a car 3 years previous I couldn't get the free holiday as according to T&C's (7) states only one voucher can ever be used by one household.
Since found out that the holiday company does not do free holidays.”
“I came into Peter vardy looking for a nice family car but not sure exactly what I wanted, i was Approached by an advisor called Corrie who gave outstanding customer service, was patient with me and didn't try force anything on me (which alot of sales advisor do making you feel uncomfortable) but not Corrie he was an amazing advisor and it was because of his patience and kindness that made me go stay long enough to find the car for me and my family, you should be happy to have someone as genuine as him on your team he's an asset to Peter vardy Dundee.”
“My visit to the car store was a treat from start to end.Corrie was
a joy to meet and very informative so mutch so i came out with another car. Your training is very good so it was a plesure to get a car i do enjoy..many thanks.”
“This was a part exchange deal, which was mostly conducted over the phone, having seen a car I quite liked on Autotrader, I phoned Dundee and spoke to Mohammed, who was very helpful and offered me a good part exchange on my old car, which I was happy to accept, next we arranged a day for collection, I paid a deposit and transferred the rest the following day.
The day I collected the car I was greeted at reception and shown to the waiting area(I was a couple of hours early), however I did not have to wait long before I was greeted by Ashley who was dealing with the handover, everything went smoothly and before I knew it I was happily on my way home (and before I forget thanks to the young lady who made me a great cup of coffee).”
“From start to finish my experience at Peter Vardy in Dundee was first class. The welcome we received was warm and friendly. My mum and I were greeted by the front of house team then by my sales rep Robbie. Robbie was very friendly and helpful throughout my entire car sales experience at Peter Vardy, he was very down to earth and had a genuine interest in helping me in any way possible to sort out a new car. Robbies approach was informative, friendly and polite. He was easy to talk to and quick to deliver where necessary, ensuring all my needs were met at every stage. Top class sales rep, and a credit to Peter Vardy Dundee. Really enjoying my BMW 1 series great fun to drive and a nice upgrade from my previous car. Thanks”
