“Listened to the customer. A great set up, reception, cafe kiosk, light and airy surroundings. Customer service was prominent for most staff. A different well thought out handover process. Much better than your rivals. Proactive Communication could be improved so that the customer doesn’t have to wait and chase on progress updates or to chase up work requests. Does the email handover work or should there be a task tool for communicating customer actions between Peter Vardy colleagues and other garages? There should be a survey question on what improvements can be made which can only help you.”
“After coming in to Carstore earlier in the week we were impressed with the selection. Went away to do some homework and came back and got a great deal on an Astra from Tony. Even got the car the very next day. Great service”
“I enquired about a car on Wednesday 16th May through AutoTrader, I asked about getting the car moved up to the Aberdeen branch for my ease but the Aberdeen branch were not making it easy. I decided to just get the bus down on Monday 21st to buy and collect the car in person. When I got there I was informed the car wasn't actually there, but in a compound in Glasgow. After 15/30 minutes of further investigation it turns out the car was actually sold in April. Although Ross was very helpful, and I ended up spending £2k less than planned, I bought a completely different than what I actually wanted to buy, and a completely different car to the sold one that was advertised. Also when I done a final inspection, the spare keys and service book were not with the car, they were in a box somewhere and the service book wasn't even associated with the car, someone had to call the previous garages in the service book to try and confirm it belonged to the car.”
“travelled from Edinburgh on Saturday for a car I seen online and bought and drove it away the same day hassle free. no complaints. good showroom and knowledgeable sales man”
“Very prompt response to my internet enquiry. Craig sent a video overview of the car the following morning after enquiring at 8pm the previous night. He provided honest and helpful advice on various aspects of purchasing the car. Moreover, he went beyond the call of duty to ensure different aspects of the car were corrected and detailed in the way I had requested for collection. Proper customer service!
The whole process from enquiring online to driving away with the car was very smooth, I would happily recommend Craig and Peter Vardy CarStore Dundee to any potential buyers. I would also like to thank Alan the Business Manager for his help and Jamie for the enjoyable handover experience. Overall, very attentive people and a great dealership experience.”
“I drove a 500 mile round trip to collect my new car and it was definitely worth the trip. The service received was second to none. All the staff helpful, polite and courteous. Would definitely recommend 👍🏻”
“Staff were very friendly and helpful. Not pushy in the least just very happy to answer any questions I had. Service was great had my new car within a couple of days. Would recommend highly”
“Mark who dealt with us relaxed us from the minute he was appointed us, thoroughly talked us threw everything we needed to know. Such a pleasant experience.”
“The staff were always friendly and very helpful. There was a few hiccups during me getting a cat but the staff always kept me updated and tried to get the problems sorted as quick as possible.”
