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Carpet Bright UK Reviews

2.7 Rating 144 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

2.7

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had two different people come out. The first cleaning wasn't too impressive but the second person that came out to do the other half of our house made our carpets look like new.. Thank you Ben!!!”

Hello Mrs Craigs, I'm sorry that the first clean did not meet your expectations. Thank you for giving us a second chance! We really hope to serve you again soon!

“The service person who came to the house was very professional and polite. He did his best to clean our old carpet. Unfortunately, there were several stains he couldn’t get out.”

“Average service received.”

Hello Kimberley, thank you for taking the time to leave us a review. Our customer care manager will reach out to you to discuss your clean in further detail.

“Quick, easy, and a great job but far too pricey!”

“I would highly recommend Carpet Bright UK they are quick and fast with great service but disappointed that the carpets took 6 hours to dry!”

“Genuinely nice guys and good results but they let themselves down with poor time keeping.”

“I think overall the job it self was okay but my invoice says I should have got 4 rooms cleaned and not three! Not too happy about that! Had a fourth room that didn’t get cleaned at all!”

Hello Lesley, thank you for taking the time to leave us a review. I'm sorry to hear that there's been some confusion with your booking. I have spoken to your technician and we're more than happy to return to clean the fourth bedroom as originally agreed. Our customer care team has sent you an email directly to organise a suitable day and time. Once again, apologies for the misunderstanding.

“The mattress is wonderfully clean. The only reason I didn't give 5 stars is because the scent that was applied was absolutely overwhelming. I had to open the window even though it was freezing outside and leave it open with the fan full blast for about 2 hours to get rid of it. It was a lot like the scents they use at the car wash, and I guess lots of folks probably like them.”

Hello Jeff, thank you for leaving us feedback. I'm sorry to hear you're not keen on the deodoriser our technician used. If in the future you decide to use our company again, I've made a note to ensure we discuss an alternative product. Thank you for choosing Carpet Bright UK.

“I'm was a little underwhelmed with the overal clean. I was expecting my carpet to look alot better after the clean but I've never had a carpet cleaned before so maybe my expectations were too high.”

“Service prior to visit and during visit was excellent, timely and professional. Unfortunately the stain on my carpet is still visible so disappointed with end results.”

“Overall I'm pleased with the cleaning of our carpet, but I do think customer service needs a bit of attention.”

Hello Peter, thank you for leaving a review. I'm pleased your carpet clean went well. Our customer care manager has sent you an email directly to discuss your customer service experience. Thank you for choosing Carpet Bright UK.

“Disappointed with the overal results but the technician did his best. Will not use again.”

“The technician turned up nearly an hour late. The office did call to say the guy was stuck in traffic but the delay ruined my afternoon plans. Quality of work was great.”

“Cleaner arrived in timely manner carpets looked amazing, however I didn’t get the fresh clean smell I expected!”

“The cleaning results were fine but the citrus odor was so strong after the cleaning that our entire family was complaining. Unfortunately, it was bothersome enough that we will not be using them again.”

“Didn’t get all stains out, but overall pretty good job.”

“Done a good job carpets cleaned Lovely . leather settees come up a treat Will use again”

“Unfortunately was unable to be on-time and did not get out two stains from red wine. Fast and courteous. I wish there was more attention to removing the red wine stains.”

“Alvin did a great job on my carpets and sofa! Slightly dissapointed that I had to pay for parking but wasn't told about this on booking the job.”

“Quick, efficient and but technician turned up 20 minutes late!”

Hello Aaron, thank you for taking the time to leave us feedback. After investigating the delay, our late arrival was from events outside of our technician's control but we truly appreciate your patience on the day. We hope to serve you again soon.

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Carpet Bright UK is rated 2.7 based on 144 reviews