Carpet Bright UK Reviews

Name: Carpet Bright UK
Rating: 2.74

2.7 Rating 144 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

Metrics

Info

2.7

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

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“The office is very proficient, the time keeping good, but the overall results of the work disappointing.”

Helpful Report

“The carpet cleaner was very profesional. Was disappointed after it had dried out, could not tell it had been cleaned.”

Helpful Report

Hello Carlos, thank you for taking the time to leave us a review. I have asked one of our Customer Care Managers to call you to discuss your concerns further. Thank you for sharing your feedback.

“Cleaning was to a good standard, however, was 3 hours late for appointment and only advised me after I had contacted the office that they would be late.”

Helpful Report

Hello Logan, thank you for taking the time to leave us a review. I have sent you an email directly to address the late arrival of our technician. I hope to hear from you soon.

“The tech was very professional. Answered all my questions. However no reflection the tech but I feel carpets would get a little bit more cleaner if some kind of shampoo was used. Good price”

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“The gentleman that came out was very nice and professional. The carpet cleaning, however, was not as I expected. It more costly than i thought.”

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“I heard Carpet Bright UK was expensive but worth the money. My carpets look like some one just vaccuumed. Most of the spots are still present. Technician was very friendly.”

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“I’m a little displeased with my carpets. I was told that when the carpet dried the high traffic areas would be lighter.”

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“Satisfied with the service and carpet cleaning. Friendly service at every contact. Carpet was cleaned precisely in troubled areas without taking very long.”

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“Poor communication and customer service. It took 3 calls and nearly 2 weeks to check status of our rugs because the coordinator "was busy" and didn't return calls. No one called when they were ready for delivery.”

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“The carpet cleaner missed a spot in the corner behind the door. Call them and he return a couple of days later. Apart from the above mishap, the standard of clean was good.”

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“Good clean but they don't take American Express. :(”

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“Nice tech, but it looks no different.”

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“Awful service!”

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Hello Alan, I'm sorry to hear our service did not meet your expectations. I have tried to reach out to you regarding your concerns via email. I look forward to hearing from you and putting things right.

“Carpets look great. Tech was very polite. The stains on my couch are all still there. Frustrating since it was so expensive to clean.”

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“Very expensive. Remains to be seen if it is worth it or not.”

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Hello Kim, Thank you for taking the time to leave us a review. Our pricing is based on the size of the room, the expertise of our technicians and the type of cleaning we offer. From your initial telephone call, we were always fully transparent with our pricing and this price quoted never changed. If you have any further concerns please feel free to contact us.

“The edges were not cleaned on any of the carpets - it is very obvious on the stairs. The technician was very nice but some stains weren't removed.”

Helpful Report

Hello Mrs Murphy. I'm sorry to hear that our clean did not meet your expectations. Please give us a call and we would be more than happy to schedule a revisit to make things right.

“The service guy left my carpets way too wet.”

Helpful Report

Hello Caroline. Thank you for taking the time to leave us a review. As discussed with our aftercare team, the drying time is affected by humidity, temperature and air flow. We would suggest airing the rooms out to improve air circulation. If you need any further information or advice, please feel free to call us back.

“Nice technician and arrived on time, but my carpets look no different?!?”

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“Very thorough. Carpet smells fresh and is drying quickly even in January. I like that there is no chemical residue. I still see some high traffic area discoloration although its lighter than it was before.”

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“Looks great, fast service. Only problem is probably the fact that our carpet is 12 years old. Was hoping he could even out where a rug used to sit in our front room. Happy overall!”

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Carpet Bright UK is rated 2.7 based on 144 reviews