Carmats4U Reviews

Name: Carmats4U
Address: Unit 2 Hassall Road, Unit 2 Hassall Road, Skegness
Rating: 4.84

4.8 Rating 22,449 Reviews

97 %

of reviewers recommend Carmats4U

4.8

Based on 22,449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 35 years.

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I ordered black edging and received lime green which doesn't go with my light blue car, however mats fit well and good quality.”

Helpful Report

Posted 7 months ago

Hi! It appears looking at your order you have actually ordered Lime edging. If you take a look at your order confirmation, you will notice your chosen trim option was indeed Lime. Don't worry, we are happy to exchange the item for you. All you need to do is send us an email to support@carmats4u.com and we will be happy to provide full instructions. We hope to hear from you soon. Kind regards, Alisha Smith

Posted 7 months ago

“Recieved the wrong matts, despite the fact that I entered my registration number. Had to cut them into shape. They were very good quality though.”

Helpful Report

Posted 7 months ago

Hi Azu, Thank you for your feedback! We're glad to hear you found the mats to be of good quality, but we’re sorry to learn that you received the wrong ones. It could be that you needed an earlier or later generation which we would have been happy to exhange for free of charge. If you need assistance with this issue, please feel free to reach out at support@carmats4u.com. We appreciate your input and hope to provide you with a better experience next time. Best, The Carmats4U Team

Posted 7 months ago

“It's fair for the price, however the matt doesn't fit 100% (as in it's too big for the boot, BMW G31 5-Series Touring) and the felt lining was cut quite badly.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for taking the time to leave your review; we appreciate your feedback. I’m sorry to hear that the mat didn’t fit your BMW G31 5-Series Touring as perfectly as you expected and that you noticed issues with the felt lining. A precise fit and quality craftsmanship are essential to us, and it’s disappointing to know we fell short in your case. Your comments are invaluable for our ongoing improvement efforts. If there’s anything else you’d like to share or if there’s any way we can assist you further, please don't hesitate to reach out to us at alisha.smith@uniqueproductsuk.com. We're here to help. Kind regards, Alisha Smith

Posted 8 months ago

“Dint think they are worth the money very basic quality.”

Helpful Report

Posted 9 months ago

Hi Stephen, Thank you for sharing your thoughts with us. We’re sorry to hear that you feel the quality of our car mats didn’t meet your expectations and that they didn’t provide the value you were hoping for. Your feedback is important, and we always strive to improve our products based on customer insights. If you have further thoughts or concerns, please feel free to reach out to me directly at alisha.smith@uniqueproductsuk.com. We appreciate your input as we work to enhance our offerings. Best regards, The Carmats4U Team Leader

Posted 9 months ago

“We added all relevant information but the car mats didn’t fit. We had to ask for information regarding a refund/address on two separate occasions since the first was dismissed and an ‘investigation’ was offered. After making clear that we wanted to send them back for a full refund, we were directed to source (and pay for) our own courier. The mats were unused as we repackaged them once it was clear they didn’t fit. I’m hoping to receive a full refund, minus the £6.26 return postage fee. Communication has been reasonable. If your car mats will fit, the company is probably fine. If they won’t, you’ll need to pay for the returns.”

Helpful Report

Posted 9 months ago

Hi Charlotte, I am very sorry to hear about your experience. When a product doesn't fit we do require some information so that we can look into why this has happened. Of course I would really like to get this sorted for you so if you could send me your vehicle registration I can cross reference this with our products and check for the correct one. If this is something you would like me to do then please send me an e-mail and I will be more than happy to get this sorted for you. My e-mail address is jack.hill@uniqueproductsuk.com Kind regards, Jack Hill

Posted 9 months ago

“The Good Bits - Price was reasonable for the finished product, ordering was easy, options where plentiful (if a little to easy to spend more). Fit is perfect for Foot mats and boot liner - Audi A4 Avante The Not So Good Bit - It took 14 days from order to delivery, apparently there was a machine breakdown but the communication was POOR I had to call and chase. The mats where a bit wet on arrival as the plastic wrap was torn open on the top, had anything been loose they would have fallen out. Luckily the floor mats where rolled up with the boot liner. As they are rubber I dried them by hand and the carpet liner is drip drying in my shed... Any claims of being odour free are erroneous they smell quite strongly and not in a great way so they are all due for a pressure wash and dry before I install them fully. When I can leave them in the car I am sure they will work great, but I am not sure I got great service or value for money considering the added cleaning and inconvenience.”

Helpful Report

Posted 10 months ago

Hi Richard, I am very sorry to hear about your disappointment with your order. You should received multiple updates regarding the status of your order so I apologise for this also. In regards to the condition of the bag when the parcel arrived, I will pass this information on to my manager so we can contact the courier and query why this parcel ended up this way. If you need any further help or assistance with your order then please let get in touch with me at my e-mail address. My e-mail address is jack.hill@uniqueproductsuk.com Kind regards, Jack Hill

Posted 10 months ago

“Purchased a set of the platinum mats for my BMW 4 series gran coupe (F36). They were described as OEM fit, but they are far from it. They give you a set of mats along with a self adhesive backed Velcro pad to stick on yourself. Over a couple of weeks the Velcro pads wear off and you’re left with standard mats that do not stay fixed in place. The mats themselves are of a good quality, nice carpet and thick but the constant slipping out of place has pushed me to go back to genuine BMW mats.”

Helpful Report

Posted 10 months ago

Hi Sahil, I am sorry to hear that you have experienced these issues. Based on what you have ordered you should have received bespoke fit car mats for your car so I can only apologise that these haven't fit correctly. I would really like to look into why these don't fit as they should so if you could send me over an e-mail regarding this that would be great. I will also look into getting the velcro sorted out for you also. My e-mail address is jack.hill@uniqueproductsuk.com Kind Regards, Jack Hill

Posted 10 months ago

“The car mats and boot mat went astray. The first time I rang the supplier I was told to wait a couple of days. After 2 days I rang again and was told the mats were out for delivery with a different supplier and would end up back at the depot. I was offered a fast remake and next day delivery, although I have my doubts this would have worked. I said I would stick with the order being re sent. It came via evri when I was away and I received an email saying 'delivered and signed for' but when I looked at the POD there was nothing on it. Luckily my neighbour had seen them on my drive and picked them up. She confirmed no signature. The 4 mats are ok. The boot mat does not fit. I phoned and was asked for my registration number which I gave. I was subsequently sent 2 emails asking for my registration number so in total I have supplied it 3 times. I also asked for the returns label but so far I have not received a returns label or a suggestion of an alternative boot mat or liner. I would say that the mats are ok as long as you get what you want, first time, and are at home when delivery takes place. I wouldn't use this company again”

Helpful Report

Posted 10 months ago

Hi Michele, I'm sorry to hear you've had difficulties with your order. It sounds to me like the order was delivered, be it, whilst you were out. I'm really sorry about that. In regards to the fitment of the Boot Liner, I can speed up the process of getting it back to us. Please send me a direct email with your order number and I will process your return for you. It could be that we just need to exchange the item for you so I'll make sure this is hassle free for you. My email address is jack.hill@uniqueproductsuk.com I hope to hear from you soon. Kind regards, Jack Hill

Posted 10 months ago

“The car mats were ok quality. I wouldn't say particularly bad but they aren't great. The fitment is poor, it doesn't fit the factory securing pegs without there being a lift all the way down the middle. The delivery time was also very poor. Took way longer than the estimated delivery time with no explanation as to why this was the case. I would return them but unfortunately I'd be back to square 1 with no mats again.”

Helpful Report

Posted 11 months ago

Hi Josh, Thank you for taking the time to leave your feedback. We're sorry to hear that the fitment of the car mats wasn’t as expected, and we understand how frustrating poor fit can be. Your comments about the delivery time are also noted, as timely service is important to us. We appreciate your input as it helps us enhance our products and services. If you have any further concerns or suggestions, please don't hesitate to reach out to us at support@carmats4u.com. Thanks again for your review, and we hope to provide you with a better experience in the future. Best, The Carmats4U Team

Posted 7 months ago

“Mats for Mini Cooper. £39 you get what you pay for very thin and cheap did not have any fixings for mini very disappointing.should have known better. 7 working days for delivery.”

Helpful Report

Posted 11 months ago

Hi Keith, I'm sorry to hear you're not happy. To confirm, the mats you ordered are our second grade out of 4 grades of carpet so we do actually offer much thicker materials. If you wanted to exchange for the next level up (which is twice as thick) you can do this? Also, in regards to the fixing system, there should have been some velcro pads included in the package? Please check the packaging as they very well may be in there. If not, you can contact us now via email to support@carmats4u.com and we will be happy to send you some additional velcro pads free of charge. If you wanted to email me directly, I would be more than happy to help. My email address is jack.hill@uniqueproductsuk.com I hope to hear from you soon :) Kind regards, Jack Hill

Posted 11 months ago

“Mats arrived for 2019 civic. Dissapointed. Plastic fixtures do not align to any fix points in the car for front driver and passenger. Leaving the mats looking quite silly and the corners folding up where they are not aticking (due to the plastic fix points).”

Helpful Report

Posted 11 months ago

Hi! This sounds like you might have the wrong generation, which would explain why the fixing points are not aligning correctly. This is something we can fix! Please send me an email so we can investigate and locate the correct fitting car mats. My email address is jack.hill@uniqueproductsuk.com Please send me a photo of the issue, your vehicle reg and your order number. As soon as I have the above info, I can help. I hope to hear from you soon. Kind regards, Jack Hill

Posted 11 months ago

“Order No.#2000252600 Ordered mats for my 3 series bmw at a cost of £57, they arrived with no fixings attached to the front mats so I could fix them to the floor and stop them sliding about. Phoned Carmats4U and fair enough the guy on the phone was very apologetic and the missing items arrived the next day so was able to fit the mats ok. After only two days the heel pad started to lift on the drivers mat where it wasn't stuck down properly and rather than go through the rigmarole of explaining and sending the mat back i have stuck the heel pad down myself! Also the quality of the mats needs to be stopped exaggerated upon as they are nothing like my old bmw original mats, i would say they are not much better than mats you could buy in any autostore, should be better at this price point!”

Helpful Report

Posted 11 months ago

Hi Dave, I'm sorry to hear you've had a bad experience. Firstly as you mention, these mats are supplied with fixings so we can only apologise the counterpart wasn't included. In regards to the heel pad. If there are any faults with the mats, then you are covered under the manufacturing warranty. If a fault is found, we resolve such faults quickly and without any cost to yourself. We work really hard to ensure our mats are of a high quality and our customers are satisfied. Please reach out to me via email so I can support you further with this. My email address is alisha.smith@uniqueproductsuk.com I hope to hear from you soon and enjoy the rest of your evening. Kind regards, Alisha

Posted 11 months ago

“Delivery was poor, paid for fast but slow dispatch. Custom fit was not great drivers side mat only half a matt did not reach under pedals! Rear mats also on the small side. So not as custom fit as expecting from the preuim product ordered. Disappointing. Ranger rover sport 2017. Feels more like generic matt⁸s rather than custom fit.”

Helpful Report

Posted 11 months ago

Hi Gordon, I am sorry to hear of the issues you have had with your order. All of our mats should be tailored to fit so I am sorry to hear this is not the case with your product. It sounds like an alternate template may be required for your vehicle. I would be happy to investigate this further and discuss this with you if you could please contact me directly at the email address below. lewis.cawthorn@uniqueproductsuk.com I promise to resolve any issues as soon as I can. Thank you in advance and I look forward to hearing from you. Kind regards, Lewis.

Posted 11 months ago

“Car Mats are poor quality in general after using for only 1 week they started bitting and are now not a smooth finish. Pretty disappointing really for the price. Rubber boot mat is not a perfect fit and catches the bootlid as it closes and then sometimes makes the boot stick to open. £70+ for the pleasure. If I had my time again I'd use elsewhere.”

Helpful Report

Posted 11 months ago

Hi Craig! Hey Craig! We're sorry to hear the item there is an issue with your order. We are more than happy to investigate this fro you but first, we will need your order number as I can't see that attached to your review. I first want to be sure you've ordered with ourselves. If you can send your order number to me with a photo of the issue, I can help resolve this. If you can drop me an email, my email address is jack.hill@uniqueproductsuk.com I hope to hear from you soon. Kind regards, Jack Hill

Posted 11 months ago

“For just short of £100 I expected it to be a lot thicker pile, pretty disappointing to be truthful!”

Helpful Report

Posted 1 year ago

Hi Mark, I'm really sorry you feel this way. I've looked into the order and I can see you ordered our Platinum Car Mats. These are the thickest car mats that we offer. If you were to order this particular grade of carpet from an OEM manufacturer, you would pay in the region of £350 upwards. When you buy from carmats4u.com, you get the best quality but for a third of the price. I can see you also customised these with your own logo which also comes at a cost. Of course, if you feel you're not happy with the mats, then please do reach to me and we will be happy to assist you further. My email address is jack.hill@uniqueproductsuk.com I hope to hear from you soon. Kind regards, Jack Hill

Posted 1 year ago

“The mats I ordered feel so very wafer thin. So, So disappointed as I was hoping for a much better quality. The ones I have feel like my feet will be thru them in no time.”

Helpful Report

Posted 1 year ago

Hi Mr Harris, Thank you for the feedback. I've looked into your order and I can see you ordered the entry level carpet which is the lightest and lowest in weight / pile height. If you were hoping for a thicker carpet, you would have needed to order the Luxury grade or Exclusive. Both were available at the time of ordering. I'm not sure if you missed these options but I've included a link for you to check what was available. https://www.carmats4u.com/to-fit-vauxhall-mokka-2012-2019-colour-tech-car-mats.html Please do reach out to me as soon as you can and I'll assist you further with this. My email address is jack.hill@uniqueproductsuk.com Kind regards, Jack Hill

Posted 1 year ago

“Quite poor quality and stitching isn't the best. Only good thing is the stitching colours matched my car interior.”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear this. I have reviewed the information you have sent over to us and I believe we can get this resolved for you nice and easy. If you would interested in letting us rectify this issue for you then please send me an e-mail at jack.hill@uniqueproductsuk.com. I look forward to hearing from you soon. Kind regards, Jack Hill

Posted 1 year ago

“Unfortunately, the mats don't fit very well, especially on the driver's side. I have to fold it in a bit just in case it interferes with the accelerator pedal. I bought them from this site as it says the mats fit Passat 2014-Present, unlike a few other sites that say 2015-Present, but I think the mats are not for 2014 model after all”

Helpful Report

Posted 1 year ago

Hi Paul, I am very sorry to hear this. I would like to investigate this for you and get the correct shape mats to you for your vehicle. If you could send me an e-mail at jack.hill@uniqueproductsuk.com then I can look into why you have had this issue and resolve it ASAP. I look forward to hearing from you. Kind regards, Jack Hill

Posted 1 year ago

“The quality isn't as you'd expect, the caroet is not as thick as expected despite the free upgrade, the heel mat is coming away from the base carpet after only a week, not great and not cheap at £50+”

Helpful Report

Posted 1 year ago

Hi Jamie, I am very sorry to hear about your order. The heel pad should not be coming away at this stage meaning that there is a chance of a manufacturing fault somewhere along the line. If you could send me over an e-mail on jack.hill@uniqueproductsuk.com I will look into getting this replaced for you ASAP. Kind regards, Jack Hill

Posted 1 year ago

“Purchased a boot mat and liner with bumper protector. Firstly they emailed to say they had sent a cheaper alternative and will refund the difference due to inconvenience and then when the order arrived it was missing the boot carpet liner. (At least give me an option bed9re posting it out) This liner was posted quickly the next day but I am yet to relieve my refund for the difference which is now approaching 4 weeks when i was told 7 working days. Not the greatest experience this time round, even when leaving a review it asks how long did it take them to reply but the options go for from 6-12 hours to over a week when it was 1 working day each time.”

Helpful Report

Posted 1 year ago

Hi, I am very sorry to hear about your experience with us. I believe the refund had failed to go through the first time around so I really do apologise about this. I have now issued this refund for you and it has been confirmed it has all gone through. If you need any further help with any more issues then please send me over an e-mail on jack.hill@uniqueproductsuk.com. Kind Regards, Jack Hill

Posted 1 year ago

Carmats4U is rated 4.8 based on 22,449 reviews