Carmats4U Reviews

Name: Carmats4U
Address: Unit 2 Hassall Road, Unit 2 Hassall Road, Skegness
Rating: 4.81

4.8 Rating 12,954 Reviews

96 %

of reviewers recommend Carmats4U

4.8

Based on 12,954 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 22nd September 2022

Anonymous

Carmats4U 5 star review on 21st September 2022

Craig

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 19th September 2022

Nick

Carmats4U 5 star review on 12th September 2022

Andy

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hope 2 stars is unrepresentative but 2 weeks+ after placing the order I have had no news apart from the acknowledgment. I was beginning to be concerned about this when the email arrived requesting a review, so this is it. I live in hope that the mats will be better than the service!”

Helpful Report

Posted 1 day ago

“I purchased the platinum carmats for my Alfa at a price of £89.00. While the carmats fitted as per the description, the quality and overall finish, I felt was not up to the standard for the price I paid. The plastic fixing came off and I had to re attach them. The stitching wasn't finished correctly and there wasn't any velcro fixings at the front of the mats.”

Helpful Report

Posted 4 days ago

Hi Ian, I'm sorry to hear you're not happy with the item you have received. If there are any faults with the item, then you should contact me directly as you will be covered under the 12 month manufacturing warranty. Usually, we send Velcro pads if they are required with the Car Mats (they're supplied separately inside the bag. If this is not the case, then please let me know as I will be more than happy to send more free of charge. My email address is laura.lacey@uniqueproductsuk.com Please send me an email with a supporting photo of the issue you have and I will gladly assist. Kind regards, Laura Lacey Sales Manager

Posted 4 days ago

“Although the product is good ,the delivery time is slow,had to chase order”

Helpful Report

Posted 5 days ago

Hi Steve, We're sorry to hear you feel the delivery time was slow. I've looked into the order and I can see we processed the order on the 22nd of April and the item was delivered on the 26th. As you ordered on the 19th after 4pm (friday) we weren't able to send the order to production until the 22nd which was the next working day. The delivery window you chose was 3-5 working day dispatch and a further 2-3 working days with the courier (total 8 working days). Looking at this, we actually delivered earlier than what we estimated (5 working days). Next time you order, if you do need the item sooner, maybe try one of our express services? We are grateful for your patience. We do make everything to order right here in the UK so it can take a little while. We hope you do shop with us again and if you do need anything else, please let us know. Kind regards, Jamie Barke Managing Director

Posted 5 days ago

“The liner doesn't fit properly, it's fouling the right hand cargo net, and there's the most unsightly, pointless lip to the front of it that faces you when you open the tailgate. All around, absolutely disappointed, wish I'd never bothered.”

Helpful Report

Posted 1 week ago

Hi Darren! If you have any fitting issues then please get in touch with us. Our teams are here to help with any issues you might have. Usually it's the case that you might need an alternative to what has been ordered. Please email me directly and I will assist you further. My email address is laura.lacey@uniqueproductsuk.com Kind regards, Laura Lacey Sales Manager

Posted 1 week ago

“Delivery was a very long time after payment”

Helpful Report

Posted 1 week ago

Hi Diane, Thank you for making us aware of your delay. I can see the item was ready for dispatch but due to a quality control issue, the item was delayed as we weren't happy with the final finish. We always prefer to send items that we are 100% happy with. Again, apologies for the slight delay there. If you choose to order with us again, next time, you will have full internal tracking, which will allow you to see exactly where your order is within the process. If you need to speak to me, please email me directly as I'm always happy to help. Kind regards, Laura Lacey Sales Manager

Posted 1 week ago

“3-5 days delivery turned in to a lot more . I tried emailing support twice for information, but got zero in return. Sketchy service , Mats turned up eventually.”

Helpful Report

Posted 1 week ago

Hi John, I'm sorry to hear this. Please have in mind our delivery window is 3-5 Working Day Dispatch and a further 2-3 working days for delivery. In regards to email correspondence, providing we have received an email to support@carmats4u.com, we reply generally within 24 hours. If you wouldn't mind contacting me directly, I would be happy to take a look into this for you. My email address is laura.lacey@uniqueproductsuk.com I will look forward to assisting you further. Kind regards, Laura Lacey Sales Manager

Posted 1 week ago

“Order took longer to arrive and when mats came they did not fit car Emails take forever to be answered Still dont have a resolution so I am left with mats that do not fit”

Helpful Report

Posted 1 week ago

Hi! We are sorry to hear you're having difficulties. We are here to help so why not email me directly and I can resolve any issues for you quickly. If the item did not fit, I'm sure we can exchange the item for the correct vehicle. My email address is laura.lacey@uniqueproductsuk.com I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 1 week ago

“Ordered on 9th April, item had still not yet been dispatched 10 days later. Same generic email sent twice when requesting an update. No reply to messenger. Order finally arrived after 2 weeks. Do not promise if you cannot deliver. Won’t purchase from this company again.”

Helpful Report

Posted 2 weeks ago

“First of all let me say I am impressed with the quality of the products rec'd. However when you order the car mats and boot liner on the 7th April and pay £2.99 for three to five day delivery you do not expect them to arrive on 20th April, 12 days later. I was not informed this was going to happen, in fact I phoned after 6 days, I was to call back in two days if I hadn't received them as delivery was taking slightly longer. Two days later I phoned to be told they were out of stock but the delivery had arrived and everything would sent out ASAP. At no stage did they offer to refund the delivery charge and I had to ask them to do this, which they did. This is very poor customer service.”

Helpful Report

Posted 2 weeks ago

Hi Rob, I'm really pleased to hear you're impressed with the products you have received. I am really sorry to hear of the delay however. I've looked into the order and I can see you ordered the Economy delivery which is 8 working days for delivery (5 days for dispatch and 3 days with the courier). I can see we dispatched the item on the 12th but the courier didn't scan the item until the 20th at midnight. We will investigate this with the courier as they should have delivered this by the 15th. I really can't apologise enough for this. Please would you mind sending me an email and I will see what I can do for you to resolve this. My email address is laura.lacey@uniqueproductsuk.com I will look forward to hearing from you soon. Kind regards, Laura Lacey Sales Manager

Posted 2 weeks ago

“Disappointed with Luxury Rubber Car Mats. They slide out of position and need constant adjustment. Not what I expected for £54.98.”

Helpful Report

Posted 2 weeks ago

Hi Tim, Thank you for getting in touch. I've looked into your order and I can see you have the Mitsubishi L200. Looking at the template, the Driver mat has two fixing locators which were installed with your Car Mats. Can you please get in touch with us as the mats should not be sliding if the fixing system is being used? My email address is laura.lacey@uniqueproductsuk.com If you can include a photo of the issue you're having and your order number. I will then be happy to take a look? Kind regards, Laura Lacey Sales Manager

Posted 2 weeks ago

“Delivery was quite a bit longer than expected ordered on a Sunday and they came Friday not that week week after! And when I opened them up the driver side had a rubber bit on the side attached with their logo on which ruins the whole look of the mat, thankfully I managed to carefully cut off otherwise I wouldn’t have been happy at all!.”

Helpful Report

Posted 2 weeks ago

Hi Becky, We've looked into your order details and I can see we processed the order on the 8th of January and the delivery option you had chosen was our Economy delivery which takes around 8 working days. As we mentioned when you placed your order, the delivery time is an estimation so we may beat or exceed the time provided. Looking at the tracking, we delivered just outside of the delivery window provided so we do apologise for that delay. In regards to the CarMats4u.com tag, I'm sorry to hear you don't like it. We supply these with our Car Mats as a gentle reminder of where the mats were ordered from, just in case you need to order a replacement mat in the future (we do sell single mats too). If you would like to discuss this further with me, I'd love to be able to resolve any issues for you. You can email me directly, my email address is laura.lacey@uniqueproductsuk.com I hope to hear from you soon. Kind regards, Laura Lacey Sales Manager

Posted 2 weeks ago

“Customer service is poor, paid express delivery after 1 week of no update i had to remind them, items finally received after 9 days. Requested refund of the postage and got sent £5 not even the fall amount. Matts received, they are nice and fitted but the boot matt is not a perfect fit.”

Helpful Report

Posted 2 weeks ago

Hey Danny, We're sorry to hear the items took longer than expected. Looking at the order, I can see from the internal tracking that there was a small delay due to a quality control issue. This was quickly rectified and the item was soon dispatched once we were happy it met our high standards. I can see you ordered our Estimated 1-3 Working Day dispatch but the items were in fact dispatched on the 4th day due to the QC issue. We're really pleased to hear you're happy with the Car Mats, that's great news! I can see you have mentioned there might be a small issue with the fitment of the Boot Mat. If there are any fitting issues, please let us know immediately as you're covered under our free returns and our 12 month warranty. If you can send any supporting photos to myself, with your order number, I will then be happy to take a look for you. My email address is laura.lacey@uniqueproductsuk.com Finally, I can see you did receive the postage refund, (we charged you for the Standard delivery) rather than the Express so the difference was refunded on this occasion. Please reach out to me as I'd love to help. I will look forward to hearing from you soon. Kind regards, Laura Lacey Sales Manager

Posted 2 weeks ago

“Mats not cut to correct shape. Very thin. No heel pad on drivers mat. Boot mat not square. Edge trim not cut straight. Lots of cotton ends had to be removed from stitching”

Helpful Report

Posted 2 weeks ago

Hi Andrew, I'm sorry to hear you're not happy. I've looked into your order and I can see you've ordered Rubber Car Mats so these are not supplied with a Heel Pad. We show clearly within the product gallery images that the Drivers mat is clear of any Heel Pads. The reason for this is Rubber Car Mats are not usually supplied with them, by us, or by any other manufacturer. In regards to the fitment, providing you're vehicle registration matches the product you have ordered, then these mats should fit perfectly. If this is not the case, you should contact us immediately with any supporting photos to myself, along with your order number and I will investigate. The thickness of the Rubber Car Mats is of the industry standard, which is 3mm in thickness. These particular Car Mats are very durable and also incredibly easy to clean and maintain. Finally, if there are any defects with the product, you should make us aware immediately as you will be covered by the 12 month warranty that we provided you at the time of sale. We really do care about our products and your experience so please do reach out to me so I can investigate and resolve any issues quickly for you. My email address is laura.lacey@uniqueproductsuk.com I will look forward to hearing from you soon. Kind regards, Laura Lacey Sales Manager

Posted 2 weeks ago

“Not happy with service or product. Ordered on 5 April but took 2 weeks to arrive. Mats are a poor fit in foot wells (Ford Ka 2nd gen) as too tight against floor plan/seat runners and drivers mat has no heel pad and provided with retainer holes but not needed as no studs in car. Suppose to be bespoke cut and so all these elements show it's not.”

Helpful Report

Posted 2 weeks ago

Good afternoon Mr Brace, I'm really sorry to hear you've not had the best experience. Firstly, I can see the item was dispatched from us within the estimated time frame but there were then delays with the courier. The courier received the item from us on the 11th but they failed to scan the order until later in the week. I really can't apologise for the delay in getting the item to you. Secondly, in regards to the fitting, would you mind sending us a photo of the issue you're having? The shape of the mats is exactly as Ford would supply you, in fact, we purchased the OEM mat shape from Ford back in 2009 when it was released. The fixing system we installed in the Drivers mat is as supplied by Ford and recommended due to safety reasons. We did provide you with a demonstration of the mat shape which also illustrates where the fixing system is installed. It might be worth sending us your vehicle registration when you contact us so we can check compatibility. Finally, you mentioned about the Heel Pad. I can see you ordered the entry level Carpet which is always supplied with a Heel Pad (no exceptions) as this particular carpet is not thick enough to not have one. Please if you can send a clear photo of the mats you have received and any supporting photos of the fitting issue to my email address which is laura.lacey@uniqueproductsuk.com I will look forward to hearing from you soon. I'm sure we can quickly identify and resolve any issues for you. Kind regards, Laura Lacey Sales Manager

Posted 2 weeks ago

“The Matts are not in the condition I wanted them. And the customer service is really bad. I’ve tried talking and calling for so long and couldn’t get an answer about my order. Not trying to be rude but this is the truth!”

Helpful Report

Posted 3 weeks ago

Hi Ilie, I'm really sorry to hear this. I've looked into the contact from yourself and I can see you have emailed twice and we've responded both times within 24 hours. In regards to calls, you may have been calling outside of our normal office hours or over a weekend? Office opening times are Monday to Friday 9am to 5pm. I can see you're not satisfied with the condition of your item. Could we ask that you provide more information on this? Perhaps send me a direct email so I can help you? My email address is laura.lacey@uniqueproductsuk.com Please remember to provide any photos and your order number so I can assist you further. I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 3 weeks ago

“I have had mats from this company before and were very pleased. So I ordered mats for our new car. After a couple of emails I eventually received them after 2 weeks. Even though I put in our car reg, make & Model they didn’t fit perfectly.”

Helpful Report

Posted 3 weeks ago

Hi Lesley, I'm sorry to hear of the delivery delay there. I can see the courier had lost your item in this case and once you have made us aware, we then replaced the item without any delay with an alternative courier. In regards to the fitment, can you give us some more information on the fitting issue? I can't see any emails highlighting the fitting issue so if you can send us any photos, we can then look into this for you straight away. I can see you ordered for the MG ZS Automatic. According to our notes, we don't have any previous fitting issues so hopefully this is something we can resolve easily. If you can send any photos to us as soon as you can please to laura.lacey@uniqueproductsuk.com I am always happy to help so please reach out to me as soon as you can? Kind regards, Laura Lacey Sales Manager

Posted 3 weeks ago

“Mats are very thin , won’t last long”

Helpful Report

Posted 1 month ago

Hi Christopher, We're sorry you feel the mats are not thick enough for your requirements. We can assure you these mats are of a very good quality and are very durable. We do offer thicker alternatives such as our EVA Car Mats which are 6mm in thickness. If you would prefer to exchange your mats, please send us an email today with your order number and we will provide further instructions,. Our email address is support@carmats4u.com Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“Unfortunately my experience has not been so good . After entering my reg and getting confirmation about make and model i picked my design. My mats took 2 weeks to arrive, and as much as i like the design they do not fit my car. Now have the hasdle of returning mats and starting again”

Helpful Report

Posted 1 month ago

Hi Mick, I'm sorry to hear this. I've looked into this and I can see you did enter your vehicle reg, but as we couldn't confirm the exact model, we then asked you for more information. When you entered your reg, we provided the following message to you: "Hmmm we might need more information. Manually locate your model easily by choosing product type: Tailored Car Mats or Tailored Boot Liners" Looking at your model, it appears you ordered the Cabriolet model which should be correct. Did you want to contact me directly so I can look further into this for you? If the item you have received does not fit as we describe, then you won't have to pay any return postage fees. You can contact me via email laura.lacey@uniqueproductsuk.com I will look forward to hearing from you soon. Kind regards, Laura Lacey Sales Manager

Posted 1 month ago

“Ordered the mats on 22 March.NO updates from the company at all. Eventually chased them by phone on 5 April to be told the mats we’re just being despatched.and they eventually arrived this afternoon ( 6 April)”

Helpful Report

Posted 1 month ago

Hi John, I'm really sorry to hear you've had a bad experience. I can see you ordered late in the evening on Friday the 22nd so the order was not processed until the next working day which was the following Monday, the 25th of March. Once processed, this began the production stage (we emailed you on the 22nd and 25th to confirm both that the order was confirmed and then had been sent to production). Looking at the delivery time, I see you chose the Economy delivery which takes an estimated 8 working days. As this is an estimation, we can either beat this or exceed it. However, please also have in mind, there was a 4 day bank holiday in between your order processed date and delivery date. Reviewing the tracking, I can see it was dispatched from ourselves and delivered to you on the 9th working day rather than the 8th. I understand the small delay is frustrating and we apologise we were one day late. When we emailed you at the time of placing the order, we explained there will be delays due to the bank holiday. We also explained these delays at the checkout within our shipping policy and on our contact us page. Thankfully, our delivery times are speeding up again now. If you do order with us again, why not call us to order instead and we'll upgrade your delivery to express next time. If you need me for anything, please feel free to contact me via email, laura.lacey@uniqueproductsuk.com Kind regards, Laura Lacey Sales Manager

Posted 1 month ago

“The mats are classed as luxury mats, but there is nothing luxury about them, they are just basic mats, so disappointed in the for price paid for them. Guys save your money”

Helpful Report

Posted 1 month ago

Hi Eddie, We're sorry you're not happy with the Luxury Car Mats. We usually receive really good feedback on these as customers see them as great value for money. However, if you're not happy, we can help. We do actually have much thicker Car Mats available as the Luxury range is only one level higher than our entry level Car Mats. You could exchange the Car Mats for our Exclusive Car Mats which are twice as thick or our Platinum Car Mats which 3 times thicker. If this is of any interest, please send me an email to: laura.lacey@uniqueproductsuk.com and I will guide you through the exchange process. I will look forward to hearing from you soon. Kind regards, Laura Lacey Sales Manager

Posted 1 month ago

Carmats4U is rated 4.8 based on 12,954 reviews