Carmats4U Reviews

Name: Carmats4U
Address: Unit 2 Hassall Road, Unit 2 Hassall Road, Skegness
Rating: 4.84

4.8 Rating 22,449 Reviews

97 %

of reviewers recommend Carmats4U

4.8

Based on 22,449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 35 years.

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got scammed but SARAHARMSTRONG733 AT GMAIL came to my rescue.”

Helpful Report

Posted 1 hour ago

“My order was initially delayed, however when I enquired the matter was dealt with swiftly and the mats arrived soon after. The quality and fit were excellent and I would certainly recommend and re-order in future”

Helpful Report

Posted 3 weeks ago

Hi L, Thank you for your review! We're glad to hear that, despite the initial delay, your concerns were addressed quickly and that you are pleased with the quality and fit of the mats. Your recommendation means a lot to us, and we appreciate your understanding. If you ever need assistance in the future or have any questions, please feel free to reach out. Warm regards, Team Carmats4U

Posted 3 weeks ago

“Would give 5 stars but company uses Evri to deliver. Delivered to the roadside next to the wheelie bins as usual unlike every other courier who deliver too the door”

Helpful Report

Posted 4 months ago

Hi Roger, Thank you for sharing your feedback. We’re sorry to hear that your delivery experience didn't meet your expectations and that Evri’s service has been less than satisfactory. We do offer Evri and DPD at the checkout in case you wanted a different courier next time? To be fair to Evri, they're ontime and safe deliver rates are one of the highest now in the industry, so it's a little sad to hear such comments. We understand how important it is to have items delivered directly to your door, and we’re sorry for any inconvenience this has caused. Your comments are valuable to us, and we will certainly take them into consideration as we evaluate our delivery partnerships further. We are always looking for ways to improve our service and ensure a better experience for our customers. If there are any other concerns or feedback you'd like to share, please don't hesitate to reach out. We genuinely appreciate your understanding and hope to serve you better in the future. Best regards, The Carmats4U Team

Posted 4 months ago

“I bought a boot liner for my new car. It's too small, despite requesting the mat for the current model of the car.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback regarding the boot liner. We're sorry to hear that it doesn't fit your car as expected. It is most possibly the case that you need an alternative generation, or another floor level variant. Please rest assured, you're covered under our perfect fit guarantee! This means, we will exchange the product for free if it doesn't fit as intended. Please reach out to me directly so I can assist you with this. My email address is alisha.smith@uniqueproductsuk.com If you have any questions or need further assistance, feel free to reach out to us. Best regards, The Carmats4U Team

Posted 5 months ago

“Everything went wrong : you sent the wrong mat and left out the boot protector. I then returned the incorrect mat and you sent the correct one. I've now had notification you are sending the correct mat again ! I've had to constantly 'phone you since my order was placed - completely useless. I will never use you again or recommend you to anyone.”

Helpful Report

Posted 5 months ago

Hi Steve, I’m truly sorry to hear about the issues you’ve encountered with your order. It’s understandable to feel frustrated when things don’t go as planned, especially after multiple attempts to resolve the situation. We aim to provide an efficient service, and it’s clear we fell short this time. Your feedback is invaluable, and I appreciate you bringing this to our attention. If there’s anything further I can do to assist you, please don’t hesitate to reach out to me directly at laura.lacey@uniqueproductsuk.com. We want to make this right for you. Thank you for your patience, and I sincerely apologise for the inconvenience caused. Best regards, Laura Lacey Sales Manager

Posted 5 months ago

“I'm requesting grey color car mats, but received black color. My order number #2000295413”

Helpful Report

Posted 7 months ago

Hi Dimitrijs, I've looked into the order and I can see you've ordered Dark Grey which is very close to Black (charcoal). If the shade is too dark and you need a lighter shade, then we can exchange the mats for you? Please reach out to us via email so we can resolve this for you. My email address is Lewis.cawthorn@uniqueproductsuk.com Kind regards, Lewis Cawthorn

Posted 7 months ago

“The wrong size of mats was sent for my van”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. We're really sorry to hear that the wrong size mats were sent for your van. We understand how important it is to receive the correct products, and we apologise for any inconvenience this may have caused. It could be that you need an alternative which we can help with. Your concerns are very important to us, and we will take your comments on board as we work to improve our service. If there's anything else you'd like to discuss or if you need assistance with this issue, please don’t hesitate to reach out to us at support@carmats4u.com. We appreciate your understanding and hope to make this right for you. Best, The Carmats4U Team

Posted 7 months ago

“premium ones lasted about a year. Now has a big hole where your heel rests and thats with just normal usage.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. We apologise for the inconvenience you've experienced with the premium mats. This sounds like a manufacturing defect so you're covered by your warranty. Please reach out to us so we can investigate and resolve any issues. Our premium mats usually last 5 years or more. Your feedback is important to us, and we’re always looking for ways to improve our products. If you have any further concerns or if there's anything else we can assist you with, please don’t hesitate to reach out to us at support@carmats4u.com. We appreciate your input and hope to provide you with a better experience in the future. Best, The Carmats4U Team

Posted 7 months ago

“my VW Taigo driver mat is way to short, should be up the foot well buy falls under the pedals!”

Helpful Report

Posted 10 months ago

Hi Guy! We're sorry to hear you're not satisfied with the fit of your car mats. Looking at the order, I can see you ordered the Taigo car mats. To confirm, the mat shape is based on the OEM genuine mat set, so the mats you receive from us are based exactly on the originals. If Volkswagen has tailored the mats to not go under the pedals, this will be due to safety concerns. We don't create the shape, Volkswagen or any other manufacturer create this based on what they feel is safe and appropriate. We tend not to alter the OEM shape as this could be an issue further down the line, especially if the mat interferes with the pedals whilst you are driving. If you would like to reach out to me directly, I would be more than happy to help you. My email address is jack.hill@uniqueproductsuk.com I hope to hear from you soon. Kind regards, Jack Hill

Posted 10 months ago

“2 weeks on 3 phone calls still not received mats. Customer service said its on the trim machine the last stage over 1 week ago called again they said within 3 days. Still no mats. Do not use.”

Helpful Report

Posted 10 months ago

Hi Ben, I do apologise for the delay in getting the item to you. I can see my colleague did push your order through and the item is with the courier. It was handed to them last week so it should be out for delivery any time now: https://www.evri.com/track/parcel/H00USA0004974629/details We've experienced some delays due to a machine breakdown which has now been resolved. We did update our status page: https://www.carmats4u.com/contact to reflect the delays. The fault has now been resolved and we're now returnign to normal delivery times. Next time you order with us, we will provide you with a free upgrade to say sorry. Thank you for being so patient. Kind regards, Jamie Barke Managing Director

Posted 10 months ago

“Took 2 weeks to arrive & didn’t fit still waiting 5 days on for customer service to tell me how they will resolve this issue so have now emailed asking for free returns label & full refund”

Helpful Report

Posted 10 months ago

Hi Chris, We have already responded to yourself with the following: Yesterday at 12:55 PM Forward Print Hi Chris, "Thank you for contacting us. I am very sorry to see this. I have looked into this and I can see that the one that has been ordered is for the 2013-2015 model. I am going to send you a paper template for you to test the fit before actioning a replacement for you. I am very sorry about this and any inconvenience caused." Once the paper template arrives, we can then issue for the replacement to be sent to you as promised. Please keep an eye out for the template arriving and once it does, let us know straight away. As explained in our email, you have ordered for the previous generation 2013-2015 and you have the 2021 so prior to sending the replacement, we're sending a paper form of the later generation, just so we can confirm all is OK before issuing. Please contact me directly going forward so I can assist you faster. My email addess is jack.hill@uniqueproductsuk.com I hope to hear from you soon. Kind regards, Jack Hill

Posted 10 months ago

“Purchased boot liner for 2019 Civic. Liner material, price, delivery etc all fine, but when in boot, it stopped short of rear seats by about 200mm. Basically it was the wrong size. Spoke to very helpful lady who asked for photos and then came back to me and said the liner I had been sent was the correct one, and was supposed to be that size because the boot floor wasn’t flat?? Seems a bit odd to me, but making do with it as it does the job for the part of the boot it does cover.”

Helpful Report

Posted 10 months ago

Hi, I am very sorry to hear about your experience with your order. I have looked into the photos you have supplied and the boot liner is a perfect fit. The 200mm that you are mentioning is a slanted raised area so it is not designed to cover this as it would look untidy and not have the bespoke look that your product currently has. If you have any further queries or issues then please send me over an e-mail at jack.hill@uniqueproductsuk.com. Kind regards, Jack Hill

Posted 10 months ago

“Order was significantly delayed - there was no communication to manage expectations - I had to initiate the communication. Have ordered several sets of mats before and have been happy with the product. The latest order unfortunately not sufficient quality - and have already discarded. Have not ruled out using products in the future - but will be more careful - especially as I had selected the premium version.”

Helpful Report

Posted 10 months ago

Hi, I am sorry to hear that you have experienced delays with your order. We have had multiple issues with machine breakdowns in our factory slowing down the production of items as of late and have notified customers of this on the website. Your order was one of which that was slowed down due to these issues so I must apologise again for these delays. If you need anything further then please don't hesitate to send me an e-mail at jack.hill@uniqueproductsuk.com Kind regards, Jack Hill

Posted 10 months ago

“Disappointed as I thought I was buying a rubber boot liner , turned out to be plastic”

Helpful Report

Posted 11 months ago

Hi, I am sorry that your order was not what you expected. As per the description of the item you purchased it states the tray is made out of PVC plastic. If you would like to look at the possibility of exchanging this for a rubber boot mat then please send me an e-mail on jack.hill@uniqueproductsuk.com Kind regards, Jack Hill

Posted 11 months ago

“Would love to leave a review but where is my order it's been nearly 3 weeks now 😕”

Helpful Report

Posted 11 months ago

Hi, I am very sorry to hear this. I can see that the original order you placed was originally collected by the courier and was assumed lost after some days. Once you got in touch we have now issued a replacement and this is to be with you within the next 24-48 hours. If you have any further queries then please don't hesitate to e-mail me at jack.hill@uniqueproductsuk.com Kind regards, Jack Hill

Posted 11 months ago

“Not very happy with my experience of carmats 4u because of a lack of communication on your ordering process. When I ordered on a Wednesday I was offered next day delivery for which I was charged £ 10 . Obviously because I had ordered personalised mats I expected to receive my order on the Friday and because I work full time I set the delivery as my work address. Dpd then sent me a message to say they would deliver on Saturday so that meant I had to drive to my place of work on my day off. Had this been communicated properly on your ordering page eg why offer next day when you can't fulfill it then maybe this review might of been more complimentary. But as the whole experience was a bit of a joke you only get 1 star.”

Helpful Report

Posted 11 months ago

Hi Steve, I really do apologise for the inconvenience caused by your order. The delivery service you had selected for your order was a 1-2 working day service so from the day it was delivered it took two working days so I do apologise again if this is wasn't clear at the checkout. I hope that everything else is okay with your order and if you have any further queries then please don't hesitate to send me an e-mail at jack.hill@uniqueproductsuk.com. Kind regards, Jack Hill

Posted 11 months ago

“Paid over £60 for some mats for a BMW X2 .I was sent about 1/2 inch stick on Velcro to fit 2 mats . They now sliding all over the front of the car which is dangerous when driving . I wouldn’t buy any more .”

Helpful Report

Posted 11 months ago

Hi! We've looked at your order number and it appears you've ordered from our competitor www.carmats.co.uk We kindly ask that you remove this feedback. We encourage you to contact their customer service team to resolve this. Thank you and have a great weekend. Kind regards, Jamie Barke

Posted 11 months ago

“I order mats to specified car and it doesn't fot to my car They ask me for number plates to verify and they send me something which doesn't work. And to return the product is not worth it to.much problem they created”

Helpful Report

Posted 11 months ago

Hi Lukasz, Thank you for sharing your experience. We're genuinely sorry to hear that the mats you received didn’t fit your car properly and that the verification process added to your frustration. We aim to ensure our products meet our customers' expectations, and it's disappointing to learn we fell short this time. We appreciate your candid feedback, and it’s essential for us as we continually work to improve our services. If you'd like to discuss this further or if there's anything specific we can assist you with, please feel free to reach out to us at support@carmats4u.com. Thank you for your understanding, and we hope to have the chance to better serve you in the future. Best, The Carmats4U Team

Posted 7 months ago

“Hi I’m sorry to complain but the mats are totally different to what I’ve put in my order form and one has a slightly rip in it on drivers side where the holes go in. They look very cheap Please can you get back to me because I don’t like giving bad reviews thanks”

Helpful Report

Posted 11 months ago

Hi, It doesn't seem we were previously contacted by you to help try and fix this issue. I would really like to look into this for you and get turn your negative experience with us to a more positive one. If you would be interested in doing so then please send me an e-mail at alisha.smith@uniqueproductsuk.com. Kind Regards, Alisha Smith

Posted 11 months ago

“The item does not fit my car despite having entered model and plate number in the search box.”

Helpful Report

Posted 11 months ago

Hey Stefano! We're sorry to hear the item does not fit as expected. I've reviewed the order and I can see you have ordered the Mercedes A Class 2018+. Providing you have an A Class 2018 up to 2024, then this item should fit without any issues. If there is an issue, you're covered because we exchange incorrect fitting items free of charge. If you can drop me an email, my email address is jack.hill@uniqueproductsuk.com I hope to hear from you soon. Please also remember to include your order number and a photo of the fitting issue. Kind regards, Jack Hill

Posted 11 months ago

Carmats4U is rated 4.8 based on 22,449 reviews