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Carmats4U Reviews

4.8 Rating 12,920 Reviews

96 %

of reviewers recommend Carmats4U

Company Reviews

Product Reviews

4.8

Based on 12,920 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 22nd September 2022

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Carmats4U 5 star review on 20th September 2022

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Carmats4U 5 star review on 20th September 2022

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Carmats4U 5 star review on 20th September 2022

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Carmats4U 5 star review on 19th September 2022

Carmats4U 5 star review on 12th September 2022

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took 3 weeks, not the quoted 3-5 days. The car mats curl up at the edges and do not sit flush to the floor (especially the drivers side). They supplied velcro stickers to apply to the underside of the mats (supplied enough for one set of mats when I ordered two sets) - these do not stick to the mats. Therefore I am left with a mat that curls at the edge and moves every time I get in/out of the car. Waste of money - wish I had originally bought OEM BMW mats again, which I have had to do now.”

Posted 14 hours ago

Hey! We're really sorry to hear there was a delay with the order. If there are any issues with the item then we recommend reaching out to the sales manager Laura who will be happy to look at any issues. She will also offer a suitable resolution for you. Please reach out to her via email to laura.lacey@uniqueproductsuk.com Once she receives your email, she will be happy to help resolve all issues quickly. We look forward to hearing from you soon. Kind regards, Jamie Barke Managing Director

Posted 13 hours ago

“Very poor service! Express 3 day delivery took 2 weeks. Contacted multiple times with a promise of a call back with an update, no such call back. Ended up emailing and still only getting a vague update, only after threatening to report my transaction as fraudulant to my card company. Not a company I would recommend spending your money with unless you particularly enjoy living in hope you have not been scammed. Product once arrived seems to be of decent quality but time and use will tell.”

Posted 2 days ago

“Still have not received my car mats over two weeks now and still no sign of them. Each time I phone I get mixed messages saying why it’s delayed etc etc. Will not be using them again.”

Posted 2 days ago

Hi John, I'm sorry to hear there's a delay. I can see on the tracking that the item is with the courier and the last update was on Friday. There will be a delay due to the bank holiday but I should expect delivery to be in the next 1-2 days. You can track the item using the below tracking link: https://www.evri.com/track/parcel/H00USA0004110946/details If you experience any issues, then please do get in touch with us as we are always happy to help. My email address if you need me is laura.lacey@uniqueproductsuk.com Kind regards, Laura Lacey Sales Manager

Posted 2 days ago

“Very disappointed, one of the mats did not fit properly so I returned them as their customer service was unhelpful. It took them 10 days after receiving the mats back to make the refund after chasing them twice. I would not recommend this firm.”

Posted 4 days ago

Good morning Michael, I'm sorry to hear there was a fitting issue with the your order. I can see once you had provided evidence that we offered to send a prepaid label immediately. We also confirmed that we were happy to send a free replacement. Looking at the photos you have provided, I can't see that a vehicle reg was provided at the time. Is there a possibility that you have the Volante model? If you want to, you can send me a direct email and I'll be able to discuss this further with you. If you have the Volante model, we can send the correct fitting mats to you. The Volante is different in shape to the non Volante as ordered. If you can send me your vehicle reg to laura.lacey@uniqueproductsuk.com I will be more than happy to assist you further with this. Kind regards, Laura Lacey Sales Manager

Posted 4 days ago

“Never arrived. Dispute lodged with paypal, so glad I used paypal and can get my money back.”

Posted 1 week ago

Hi Clare, I've looked into your order and I can see we dispatched the item but there was no scan from the courier upon collection. We dispatched the item 4 days after the item was purchased. I can see we refunded you but you for the order. I'm really sorry it never made it to you. If you had raised this through our support email address, we would have sent a replacement to you on urgent. Sadly, we're only aware of items becoming lost when the customer makes us aware of this. Please, if you decide to order again with us, call us directly on 01754 613974 9am to 5pm and we be happy to send with our premium courier DPD. Kind regards, Laura Lacey Sales Manager

Posted 1 week ago

“Still waiting, 15 days since order placed, when I rang for update I was told that it was really busy,, still waiting, on holiday in 2 days so will now probably miss the delivery, had I known would never of ordered, 3-5 days to complete order and 2-3 days delivery,, would not recommend”

Posted 1 week ago

“Can't believe they have asked me to do a review. Ordered product 15 days ago just had another email from customer services stating they still haven't started on the order. Perhaps its a joke for them but I am getting increasingly annoyed and about to cancel the order. Probably just unlucky but would definitely urge you to avoid and go elsewhere”

Posted 1 week ago

Hi Howard, We have contacted you in regards to your order as the trim option you have chosen is now out of stock. The trim you've chosen is back in stock this coming week. I emailed you in regards to this but if you've not seen this, perhaps drop me a direct email and I can resend this to you. My email address is Laura.lacey@uniqueproductsuk.com I hope to hear you soon and I'm really sorry if you've not seen our communication. We did also provide this information on our website which can be found here: https://www.carmats4u.com/contact I will look forward to assisting you further. Kind regards, Laura Lacey Sales Manager

Posted 1 week ago

“Item arrived very late and it doesn't even fit! Customer service is too slow”

Posted 1 week ago

“Another 1 star review to add to the list i have seen on here Ordered my mats on 8th April, no update in the meantime from the company, until i had to e-mail on 21st April chasing up where they were only to be told what seems to be the usual response "we are experiencing higher than usual demand" It says when you order 3-5 working days yet it has now been 11 "working" days and 15 days in total. Don't advertise on your media platforms that it will be 3-5 working days, and charge customers nearly £3 for delivery, when you are aware of the orders you have and the fact that you will not be able to fulfil those orders as you advertise on your website Nothing is more infuriating than poor customer service especially when we as the customer are paying for delivery Will not be using this car mat company again”

Posted 2 weeks ago

Hi Darren, I'm really sorry to hear about the delay in getting this order to you. Sadly, we're not aware of delays with the courier or if the courier hasn't delivered the item until you inform us. According to our internal tracking, the items had already been dispatched and we were then waiting for the EVRI tracking to update. The reason EVRI states they are awaiting the order is due to them failing to scan the parcel upon collection from our premises. This can sometimes happen if the items label becomes damage, or there is a sorting issue at the depot. I can see the order was placed on our Economy Service which is 3-5 working day dispatch and then a 2-3 day courier service which in total is 8 working days. To speed up the replacement, we will place this onto URGENT for you and upgrade the shipping label too. I will be in touch later today to confirm the replacement is on its way. I'll also drop you an email to so please look out for that. I will be in touch shortly with confirmation. Thank you and I will speak to you soon. Kind regards, Laura Lacey Sales Manager

Posted 2 weeks ago

“Ordered my mats on the 7th of April. No update from company. I've called numerous times to be told I will get a call back to not hear anything from company. I eventually got told that my order has been sent out and lost by evri. However evri have stated they never recieved order.. so now today after my 9th call to the company they are going to send my order to the production line .. really disappointed as the website states 3/4 to evri order!.”

Posted 2 weeks ago

Hi Lynnsey, I'm really sorry to hear your items were lost with EVRI. Sadly, we're not aware of delays with the courier or if the courier hasn't delivered the item until you inform us. According to our internal tracking, the items had already been dispatched and we were then waiting for the EVRI tracking to update. The reason EVRI states they are awaiting the order is due to them failing to scan the parcel upon collection from our premises. This can sometimes happen if the items label becomes damaged. I can see the order was placed on our Economy Service which is 3-5 working day dispatch and then a 2-3 day courier service which in total is 8 working days. To speed up the replacement, we will place this onto URGENT for you and upgrade the shipping label too. I will be in touch later today to confirm the replacement is on its way. I'll also drop you an email to so please look out for that. I will be in touch shortly with confirmation. Thank you and I will speak to you soon. Kind regards, Laura Lacey Sales Manager

Posted 2 weeks ago

“Still waiting after two weeks !!”

Posted 2 weeks ago

“I made the order on 6th April and its now 21st April and still haven't received the mats, you should have to pay for postage and wait so long for delivery”

Posted 2 weeks ago

Hi Paula, Apologies, I've looked into your order and I'm not sure if you can see the tracking? The item is with the courier. You can use the tracking number we provided and the link below: https://www.evri.com/track/ You can track the order by using the link above. I can see you ordered the Economy Delivery, so this is why it does take longer. Although, it does appear it took the courier a little longer than usual to update the tracking. We will investigate this with the courier to see what caused the delay. Your order will be with you soon so please reach out to me if this isn't the case. My email address is laura.lacey@uniqueproductsuk.com Kind regards, Laura Lacey Sales Manager

Posted 2 weeks ago

“I have not received my item yet as it is still in production for nearly 2/3 weeks unsure why it has taken this long shame as I read decent reviews for products”

Posted 1 month ago

Hi Lloyd, Apologies for the delay in getting your item to you. I can see from our internal tracking that the item has been dispatched so it should be with you within the next 24 - 48 hours. Unfortunately, there was a delay due to the 4 day bank holiday weekend. We did email you to let you know of the delay, we also updated our contact page, shipping page and shipping policy to reflect the possible delays. Did you want to reach out to me directly? I am happy to discuss this further with you if you need me? My email address is jamie.barke@uniqueproductsuk.com I hope to hear from you soon. Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“Good coms with the company but be warned the fit isn't perfect in-fact quite poor. They will except returns but at your own cost & your inconvieanice,so most people wont. So for a perfect fit pay the extra & purchase genuine from your cars manufacture. My advice is pay a little extra & purchase Genuine. It will save hassles in the long run.”

Posted 1 month ago

Hi! We're sorry to hear you're not happy with the fit. We have requested for some photos from you so we can take a look at the issue. We are still awaiting these from you? Looking at the order, I can see you've ordered one of our best sellers, so providing you are fitting this to the correct level of the boot as ordered, this should fit perfectly. In fact, one of our colleagues has the same vehicle with the same item and it fits 100%. According to the order, you have the Upper Floor variant. Can you please confirm you have installed this item in the upper level? Again, please send us some photos as we would not ask you to send anything back at your own cost, unless the item does fit as expected. My email address is laura.lacey@uniqueproductsuk.com If you can forward any photos and your order number to me please? I will look forward to helping you with this. Kind regards, Laura Lacey Sales Manager

Posted 1 month ago

“I understand that they are busy and this could affect us, the costumers but it’s not our fault and we all wants our orders in time. Third week I’m waiting for my mats and still nothing. Cancellation of my order and refund has been required, nothing by their side. Thanks anyway.”

Posted 1 month ago

Hey! We're sorry to hear the item never arrived. We did confirm the item was dispatched but there's been no further information from the courier. In instances like this, it's most likely that the courier lost the item so we would be more than happy to provide a replacement or refund. If you can get in touch as soon as you can via email to support@carmats4u.com We would love to help. Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“Wasn't expecting it to be plastic. It also doesn't fit my boot. The ridge around the back is too far forward so it makes my boot space smaller. I have a wheelchair I have to put in the boot so need all the space I can get.”

Posted 1 month ago

Hi Sam, I'm sorry to hear this. I can see you purchased the Plastic PVC Boot Liner Tray with a 2inch lip. This item, I'm afraid, is described as a PVC material which is flexible enough to be rolled or folded. It's also our hardest wearing with up to 10 years lifespan. We do show lots of closeups in the gallery which do show this item to have a lip around the edge but don't worry, we can exchange this for you. If you're looking for something without a lip, you can exchange the item for a Tailored Rubber Boot Mat instead. To arrange an exchange, please contact us with your order number to support@carmats4u.com Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“Probably one of the most disappointing purchases I can remember buying. I thought it was going to be something premium and quality that would really set off the car. The carpet was as thin as I've ever seen and the rubber heal pad beneath the pedals is too far back from where you heals rest when using the pedals. My wife came back from Aldi with a set for £5 of equal quality!!”

Posted 1 month ago

Hi James, I'm sorry to hear you weren't happy with your Car Mats. In regards to your purchase, you ordered the Standard Entry Level Carpet with a Leatherette Trim and Rubber Heel Pad. The Carpet was as described, 1580g per m2, which is our lightest Carpet pile. We do offer Carpets which are 3 or 4 times thicker but there's are supplied at a more premium price. Our Heel Pads are located in the same generic position (close to the pedals), but if this was not suitable for yourself, then you should contact us so we can help. We do also offer exchanges for other items if you were looking for something thicker? As long as the item is in the same new condition, then this would never be an issue. If you need us, please reach out via email to support@carmats4u.com with your order number and any supporting photos of the Heel Pad location. Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“Absolutely shocking service it took 3 phone calls and 11 days to finally dispatch my order and when it come the "Genuine fixings" were missing. I had to wait for a second delivery and the fixings I had to cut and make my self out of a strip of velcro they sent me. Absolute shambles I wish I could just get my money back as I'm very unhappy with the service and product. I'd of been better with some £14.99 ebay specials”

Posted 1 month ago

Good mornign James, Thank you for the feedback although I'm really saddened to hear you're not happy with the product or service. In regards to the delivery first, I can see you chose the Economy Delivery which is an estimated 8 working day delivery (approx 5 working days dispatch and 3 days with the courier), according to the couriers tracking I can see it was delivered on the 9th working day. I do apologise for the delay there. This is due to the order being placed in peak season. We explain thoroughly on our website, at the checkout, on our shipping page and within our shipping policy that economy deliveries during March can take an estimated 8 working days. We estimate rather than provide an exact date, just in case we either beat the window or exceed. We explained this in our confirmation email to you when you placed your order too. The good news is, peak season is nearly over, so our dispatch times and deliveries will return to an average of 3-5 working days in total. Now, lets take a look at the fixing system issue. I can see you have a BMW 3 Series, where the fixing system as standard is Velcro. You should have received Velcro Pads with your mats, not strips? These are then positioned to line up with your original fixings in the vehicle. If there is an issue with the fixings, please contact me directly so we can investigate and resolve this for you. We are a proud and honest seller with over 34 years experience, so any issue can be fixed and will be. Please reach out to me via email, laura.lacey@uniqueproductsuk.com with your order number and I'll get back to you with a fast solution. I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 1 month ago

“Despite paying for the more expensive water proof mats I feel the product is poor quality and fit of the rear mats is not good. Specifically the material feels similar to a foam camping/ yoga mat and not sure it will last. Rear mats are small and don’t cover the carpet well. Need to be bigger. That may not be true of other vehicles. Fit in the front was good. In summary I would not buy this product again.”

Posted 1 month ago

Hi Russ, I'm sorry to hear you're not happy with the EVA Car Mats. These are designed to be very lighweight and the material is designed to be a competitor to any Rubber based product. I actually have these in my car and have used these for over a year and they are still to show any signs of wear. The product is much thicker and far more durable compared to Rubber also. In regards to size, these are exactly the same shape and size of the OEM genuine mats so fitting should not be an issue. If there is anything wrong or you need help, reach out to me as I'm always happy to assist. My email address is laura.lacey@uniqueproductsuk.com Please include your order number and any supporting photos so we can assist you quicker. Kind regards, Laura Lacey Sales Manager

Posted 1 month ago

“I ordered new mats for my car but there was a delay in sending them out and it took over two weeks for them to arrive. When they did I found that the fit terrible and the the quality really poor. I'm sending them back for a refund, but guess what... I have to pay for returns.”

Posted 1 month ago

Hi! We're really sorry to hear your not happy with the producys you have received. This is a real shame as we're really proud of the quality. I can see you ordered Standard Rubber Car Mats and a PVC Boot Liner. I also see you emailed asking for returns details but you never mentioned the reason for return until you left your return? If you can get in touch with me directly, I'll be more than happy to discuss some alternatives for you. My email address is laura.lacey@uniqueproductsuk.com I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 1 month ago

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Carmats4U is rated 4.8 based on 12,920 reviews