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Carmats4U Reviews

4.8 Rating 13,431 Reviews

96 %

of reviewers recommend Carmats4U

Company Reviews

Product Reviews

4.8

Based on 13,431 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 22nd September 2022

Carmats4U 5 star review on 21st September 2022

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 19th September 2022

Carmats4U 5 star review on 12th September 2022

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car mat doesnt fit correctly, the buttons for clipping to floor are not positioned correctly and the mat doesnt sit flush with the floor. There is also no buttons on the passenger side. However, mats seem good quality and very speedy delivery.. hopefully mine is just a one off issue??”

Posted 4 months ago

Hi Robbie, I'm sorry to hear your mats don't fit as expected. This could be a fairly simple issue. Perhaps you require an older or newer generation of your vehicle? Either way, I'm certain we can resolve this for you. Please, when you get a spare moment, send us an email with your order number, a supporting photo and your vehicle reg to support@carmats4u.com Once we receive the above, we can then investigate and offer a suitable solution. Thank you and we look forward to hearing from you soon. Kind regards, Jamie Barke Sales Director

Posted 4 months ago

“Poor fit. The mat doesn't fit the car boot. It is smaller than expected.”

Posted 5 months ago

Hi, We're really sorry to hear your item doesn't fit correctly. As always, we're here to help. We're sure there's probably a simple explanation. It could be that you need a different variant as there's more than one option available for your model. If this is the case, we should be able to exchange the item for the correct fit. If you can get in touch via email to support@carmats4u.com with your vehicle reg and a supporting photo of the issue, we will then investigate and provide a fast resolution for you. Once we hear from you, we'll get straight on it. Thank you and we will look forward to helping you resolve this. Kind regards, Jamie Barke Sales Director

Posted 5 months ago

“Got the rubber mats and boot liner, the smell is quite strong even after some days. The boot mat doesnt really match the GLB”

Posted 6 months ago

Hey! Thank you for leaving your feedback. We're really sorry to hear you're not satisfied. The Rubber Car Mats are 100% Rubber so they will have a natural Rubber odour for around 2 weeks. This will dissipate as you use them. If you are looking for something which is odourless, we do have EVA Car Mats which don't carry any odour? If you need us, you can contact us via email to support@carmats4u.com We are always happy to help so please get in touch as soon as you can. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“The quality of the premium rubber car mats for our Mercedes GLC are disappointing, they are a bit on the flimsy side and very minimal just about covering enough of the carpet to give it some protection from the winter mud and debris. I would not purchase these again as they don't do the job they were intended for and not good value for money. I did use the online configurator with my number plate and according to Carmats4u they are the correct size. !!”

Posted 6 months ago

Hi Andy, We're sorry to hear you're not satisfied with the item. The Premium Rubber Car Mats are tailored to fit your vehicles floor wells and should protect the exact same area, as the OEM genuine mats are designed to protect. In regards to the thickness, we offer within the Premium range, thicknesses up to 6mm which is thicker than any competitor. If you would prefer to upgrade your thickness, to perhaps our new EVA material, please contact us via email with your order number and vehicle reg to support@carmats4u.com Once we have your vehicle reg, we can double check the fitment for you as it's possible you may require an alternative. We look forward to hearing from you and resolving any issues quickly. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“Bought a rubber boot liner from this company for my Nissan Leaf. The ordering process was staighforward and the delivery was quick. The item appers to be very well made and of good quality but has a very strong chemical smell. And by ''strong'' I mean it really stinks. You can smell it from 10 meters away. So much so, that I can't put it in a car. Keeping it the garage at the moment and the whole garage now smells(which caused some complainig from my wife). Hope after some time the smell diminishes and I will use it in the future.”

Posted 6 months ago

Hi! Thank you for your feedback. Our Rubber Boot Liners are 100% Rubber so they will carry a natural Rubber odour. This odour will deter over the course of around two weeks. However, if the natural Rubber odour is overpowering, this could be a manufacturing defect. If this is the case and the odour is too strong, be sure to email us after the two weeks has past to support@carmats4u.com with your order number. We will then look to replace the item if required as per your 12 month warranty protection. If you need us, please get in touch. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“I ordered a set of Car Mats from Carmats4U and after just a couple of weeks, the heel area is already showing as worn. Although the mats have a heel protection area, due to being someone with size 12 shoes, my heels do not rest on the protector but below, making the protector useless. I have contacted Carmats4U asking whether they could manufacture another driver's side mat with the heel protector in a place that actually works and if they can agree to do this, I will certainly update my review. In the meantime, if your feet are on the larger side I wouldn't recommend these mats.”

Posted 6 months ago

Hi Will! Thank you for making us aware of this. Our Heel Pads are super thick so providing your foot is able to rest on this area, there shouldn't be any signs of wear. However, we understand your concern with having bigger feet so we can certainly create a custom car mat with the Heel Pad repositioned for yourself. If you have contacted customer service, provide them with my name and they will provide a free replacement as discussed. We provide excellent customer service before and after you purchase so rest assured, this will be resolved at no cost. Our Heel Pads are situated close to the pedals to provide the ultimate protection. In this case, we just need to be a little further down the mat. I hope this is OK and if you need anything else, be sure to get in touch. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“The mats look better in the photos than they do in real life. Disappointing quality, after paying £40 for them, I'd be safer with buying cheap mats and replacing them often. I fear these won't stand the test of time. The mats don't find as snugly as advertised and are not a perfect fit. Also wasn't aware of a big 'car mats for u' synthetic label which you can't remove without damaging the mat. All in all not happy and would avoid in the future.”

Posted 7 months ago

Hi Paul, We're really sorry to hear you're not satisfied with your item. Looking at your order details, I can see that your order was £40 including shipping. The shipping charges would have inflated the price due to you not being inside the UK Mainland. In regards to the thickness, you've ordered our 2200g which is our second thickest carpet. We actually have carpets that are 4 times thicker than our standard and for very reasonable and competitive prices. We would be more than happy to offer you an exchange for something much thicker if you're interested? Providing the item is in new condition then we can definitely move forward with this. Any issues, in particular with fitment can always be resolved quickly. It could be that you've ordered for an older or newer generation that what you actually need. Finally, our mats do have a small tag attached to them as do any 'branded' products, this can be removed if you prefer the mats without. Please, do send us an email to support@carmats4u.com with your order number and we will be more than happy to take a look for you. Kind regards, Jamie Barke Sales Director

Posted 7 months ago

“Delivery was quick, but quite disappointed with the quality of the mats, they fit my car well but the mats have been cut from material running in different directions so they don't all look the same and the front passenger side matt doesn't look right.”

Posted 7 months ago

Hi Simon, I'm really sorry to hear you have an issue with your order. Our Car Mats are usually cut in the same direction so if there is an issue with the pattern, please contact us immediately with your order number and any supporting photos to support@carmats4u.com We will be more than happy to assist you and resolve any issues. We will look forward to hearing from you. Kind regards, Jamie Barke Sales Director

Posted 7 months ago

“If you want a cheap flimsy boot liner at a cheap price then these might suit you. I was disappointed with the boot liner when it arrived and returned it within the timescales required by the distance selling regulations and despite several email exchanges I still haven't received a refund yet. The proper VW boot liner was much better and well worth the price difference.”

Posted 7 months ago

Hi Rob! I'm sorry you weren't happy with our PVC Boot Liner. Our customers usually leave 5 star feedback due to the low prices and high quality of these items. In particular, the 100% tailored fit is usually a winner for us. We understand that sometimes, we can't cater for everyone's expectations. Might I suggest, if you order with us again, perhaps to choose the 100% Rubber solution instead? The Rubber alternative doesn't have the high 2 inch lip but it's thicker and much heavier. Also, in regards to the refund. This was processed the same day as your return arrived. Please check your bank as we can see a successful refund was actioned and received. If you do have any questions, or need us again, please feel free to contact us. Kind regards, Laura Lacey Sales Manager

Posted 7 months ago

“The carpet Mats are a good quality. However the rubber boot mat is of poor quality, more plastic than rubber with sharp edges that could cut your carpet. Also the boot Mat doesn’t fit properly. Disappointed”

Posted 8 months ago

Hey, I'm really sorry to hear you're unhappy with your order. We would like to check you have received the correct product. Please, when you have time, contact us via email with your order number so we can look into a resolution for you. Our email address is support@carmats4u.com We will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 8 months ago

“Listing explicitly says "no nasty smells" for rubber mats, yet nose says "phew stinky" and after two weeks I still can't bear to have in the car.”

Posted 8 months ago

Hey, I'm really sorry to hear you're having issues with your order. Please, when you have time, contact us via email with your order number so we can look into a resolution for you. Our email address is support@carmats4u.com We will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 8 months ago

“The boot liner sort of fitted. Did I bother letting the company know? No, because the thing took a lot longer to arrive which meant we need to use it straight away. Would I recommend only if you're not too fussy about the quality of said item.”

Posted 8 months ago

Hey, I'm really sorry to hear you're unhappy with your order. We would like to check you have received the correct product. Please, when you have time, contact us via email with some images of the item in situ, so we can look into a resolution for you. Our email address is support@carmats4u.com We will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 8 months ago

“Strong rubber smell, cannot use it”

Posted 9 months ago

Hi! Our Rubber based products do have a natural Rubber odour for the weeks couple of weeks of use. This will naturally die down once the item has been used. We do offer 100% odourless materials such as our new EVA or PVC. If you would like to talk about exchanging the item, please email us support@carmats4u.com with your order number and we will be happy to take a look for you. Kind regards, Laura Lacey Sales Manager

Posted 9 months ago

“The mats are nice overall trim colour etc but I’ve had mine just over a week now and they’re all ready starting to wear out under my pedals. I didn’t get the heel protects as I like a clean look but I thought they would have been hard wearing to last long enough not after a week to look worn out.”

Posted 9 months ago

Hi Tom, I'm sorry to hear you're having difficulties with your Car Mats. Our Heel Pads are available to buy with the Car Mats and will protect the highest wear area from general wear and tear. If you can, please send us an email with any supporting photos to support@carmats4u.com and we will be more than happy to look into this for you. We will look forward to hearing from you and will resolve any issues quickly. Kind regards, Laura Lacey Sales Manager

Posted 9 months ago

“The mats look nice, but are are too light (not thick enough) to stay in place and keep moving all the time, leaving their position and even getting tangled in the pedals. They also do not cover the entire floor surface.”

Posted 9 months ago

Hey Alex, I'm really sorry to hear you're having issues with your order. It sounds like you're missing your fixing system or it's not in use. Please, when you have time, contact us via email with your order number so we can look into a resolution for you. Our email address is support@carmats4u.com If you can send some supporting photos in your email please so we can quickly rectify this for you. We will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 9 months ago

“fits perfectly no issue there but the rubber smell is very very bad, to say the least”

Posted 9 months ago

Hi David, I'm sorry to hear you're having issues with your order. Our Rubber Car Mats do carry a natural Rubber odour, but we can assure you this will dissipate over the next couple of weeks. As our Rubber Car Mats are Reach Certified, this means they're manufactured from non toxic materials. If you would prefer something that is odourless, you can return and exchange your item for our odourless EVA material which is lightweight but super durable? If this is preferred, please contact us via email support@carmats4u.com with your order number. We look forward to hearing from you. Kind regards, Jamie Barke Sales Director

Posted 9 months ago

“Mats in the front were ok, good in fact but the rear ones were a little wide at the top so I had to lop a bit off both. Decent quality rubber but they stink!!! My car stinks of a burnt rubbery smell which I can tell you isn't pleasent. Overall decent mats, Bad smell, I wouldn't recommend unless you've a convertible.”

Posted 9 months ago

HI Nigel, I'm sorry to hear you've had a bad experience. Of course, we are here to help so please if you can contact our support team by sending an email to support@carmats4u.com Once we receive your email, we will be happy to investigate this for you. Kind regards, Jamie Barke Sales Director

Posted 9 months ago

“Received my order and it was covered in glue and the badge was not put on straight so looked very poor quality for the price paid.”

Posted 10 months ago

Hello, We're sorry to hear you've had a bad experience. It sounds like you've received a damage product which means you are covered under our free 12 month warranty. Please, if you can give us a call on 01754 613974 9am to 5pm Monday to Friday or email us support@carmats4u.com along with your order number. It would be really helpful if you can provide us with some supporting photos so we can speed up your claim. If you need us for anything in the meantime, be sure to get in touch. Kind regards, Jamie Barke Sales Director

Posted 10 months ago

“Rubber Car Mats. Quality not so good. In one month the trim edges goes up and float above floor like wings Dirt and sand goes very easy under mats.”

Posted 10 months ago

Hi, We're sorry to hear you've experienced difficulties with your product. This does sound like a manufacturing defect so you should be covered under our free 12 month warranty. If possible, can you please contact us via email with some supporting photos? Our email address is support@carmats4u.com Please remember to include your order number within your email so we can look into this for you. Kind regards, Jamie Barke Sales Director

Posted 10 months ago

“Lovely quality mats, but delivery time was not transparent and communication poor. There was no mention on purchase of templates to be sent prior to manufacturing the mats, and when the templates arrived, they were without any instruction, and I had to contact the company to find out what they were and what to do with them. All in all, it was a fortnight before receiving the mats, which is at great variance with the delivery time quoted.”

Posted 10 months ago

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Carmats4U is rated 4.8 based on 13,431 reviews