First of all let me say I am impressed with the quality of the products rec'd. However when you order the car mats and boot liner on the 7th April and pay £2.99 for three to five day delivery you do not expect them to arrive on 20th April, 12 days later. I was not informed this was going to happen, in fact I phoned after 6 days, I was to call back in two days if I hadn't received them as delivery was taking slightly longer. Two days later I phoned to be told they were out of stock but the delivery had arrived and everything would sent out ASAP. At no stage did they offer to refund the delivery charge and I had to ask them to do this, which they did. This is very poor customer service.