Name: CarMats.co.uk
Rating: 4.86

“I don’t do reviews”

Posted 4 years ago

“Great mats... eventually. Huge delay in delivery compared to other online suppliers, with COVID 19 cited as reason for delay. That said, customer service very helpful when contacted.”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. Unfortunately we've experienced delays in our factory due to COVID-19, these were worse than anticipated and delayed orders for a period. We notified our customers of the delay and updated them as we could as the delay progressed. We apologise for the inconvenience this must have caused. Happily we are now running at normal lead times and delivering orders within a week.

Posted 4 years ago

“The car mats are lovely but the amount of time I had to wait was ridiculous”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. Unfortunately we've experienced delays in our factory due to COVID-19, these were worse than anticipated and delayed orders for a period. We notified our customers of the delay and updated them as we could as the delay progressed. We apologise for the inconvenience this must have caused. Happily we are now running at normal lead times and delivering orders within a week.

Posted 4 years ago

“Very slow delivery but items good”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. Unfortunately we've experienced delays in our factory due to COVID-19, these were worse than anticipated and delayed orders for a period. We notified our customers of the delay and updated them as we could as the delay progressed. We apologise for the inconvenience this must have caused. Happily we are now running at normal lead times and delivering orders within a week.

Posted 4 years ago

“Took a long time to get here but they fit pretty well and look good.”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. Unfortunately we've experienced delays in our factory due to COVID-19, these were worse than anticipated and delayed orders for a period. We notified our customers of the delay and updated them as we could as the delay progressed. We apologise for the inconvenience this must have caused. Happily we are now running at normal lead times and delivering orders within a week.

Posted 4 years ago

“Happy with my car mats but had to reorder as my first order did not arrive. Otherwise, I would have rated them higher.”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. Unfortunately we've experienced delays in our factory due to COVID-19, these were worse than anticipated and delayed orders for a period. We notified our customers of the delay and updated them as we could as the delay progressed. We apologise for the inconvenience this must have caused. Happily we are now running at normal lead times and delivering orders within a week.

Posted 4 years ago

“As ordered. Very smart”

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Posted 4 years ago

“I waitted for 3 week to be delivered, but it fits car well.”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. Unfortunately we've experienced delays in our factory due to COVID-19, these were worse than anticipated and delayed orders for a period. We notified our customers of the delay and updated them as we could as the delay progressed. We apologise for the inconvenience this must have caused. Happily we are now running at normal lead times and delivering orders within a week.

Posted 4 years ago

“Unfortunately I was waiting a longer time than I had hoped for the mats due to COVID, however I received a prompt reply when I asked for a refund and this was honoured immediately.”

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Posted 4 years ago

“Easy process of ordering. Delivered on time. Quality mats.”

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Posted 4 years ago

“Mats took longer than expected to arrive but although it missed Mothes day I was more disappointed with the quality I was expecting of the mats. I bought the next to top range mats and I am glad I did not pay more for the top of the range. The mats are poorly stitched and badly finished. I actually went over it and trimmed the edging. Next time I will pay a professional to make my mats.”

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Posted 4 years ago

“Ordered super mats Though I was going to get something above average mats. Was mistaken no better than the ones I have already and only paid £28 for them not nearly £47. Some of the edging is poor in places, stitching okay but has not been trimmed. Overall not happy as expected something better. Will see how long edges last.”

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Posted 4 years ago

“Just tried the mats delivered to me last week, I had to force the front drivers into the seating and the rear mats do not have any seating fixture.”

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Posted 4 years ago

“Ordered a set of mats for a birthday gift, the website stated 3-9 days which was ideal. I received an email 6 days later to inform me my order would be with me soon. Unfortunately that's where things started to go wrong. The mats were not delivered until 15 days from order date, customer service did offer a token refund but could never confirm an exact date for delivery, which in my opinion is not good enough. The birthday was missed. When the mats eventually arrived they were of good quality.”

Helpful Report

Posted 4 years ago

Hi Ashlee Thank you for your order and for leaving a review. Apologies for the slight delay on your order, I can see from our system that this was delivered on the 11th working day, whereas we aim to deliver within 9 working days. As a gesture of goodwill, we offered a refund which covered the delivery charge plus an additional 5%.

Posted 4 years ago

“Whilst these are so much cheaper than the manufacturer's originals they serve the purpose, they are durable too so I imagine and plan to get many years use from them. Thank you”

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Posted 4 years ago

“I ordered middle and back row floor mats both have came a different shade as to what they were supposed to come as the edge trims are unfinished im not happy never again”

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Posted 4 years ago

“Good quality mats but has been sent with the wrong colour trim”

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Posted 4 years ago

“Good quality. My mats sort of fit, but they didn't have my exact model so only myself to blame really.”

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Posted 4 years ago

“They do look good. Sort of expected a little better quality, I picked the 2nd best option. I thought the material would have been a little thicker. The trim colour is great and matches my cars dash and fittings so looks really good, although in some places it lifts at the edges around corners. I didn't get the extra part for wear under the feet, I do expect it will wear out fairly soon, it is showing wear after two months of use. Overall they look good and do fit nicely to my car (Celica 2001) but there are some issues I wouldn't expect for the price.”

Helpful Report

Posted 4 years ago

“Mats of the good quality expected. Only downside was a rather long wait of nearly 3 weeks to receive them.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

CarMats.co.uk Reviews