Cardyard Reviews

Name: Cardyard
Address: 6 Lyndhurst Road, ,, Exeter
Rating: 4.75

4.8 Rating 1,696 Reviews

95 %

of reviewers recommend Cardyard

Company Reviews

Metrics

Info

4.8

Based on 1,696 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

01392 580 988

Email:

info@cardyard.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold an M&S voucher worth £250. Posted to them on Tuesday, money paid on the Wednesday! Great service. Less hassle than eBay, with no fees to worry about”

Helpful Report

Posted 7 years ago

You made it easy for us - thanks Daniel, and thanks for the review. I hope you use Cardyard again. Best wishes Mike

Posted 7 years ago

“Voucher worked fine and helps save a few pennies for Christmas :)”

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Posted 7 years ago

Thanks for your review Joe, and have a Merry Christmas! Mike

Posted 7 years ago

“Obviously, I'd like the margins to be less, but hey they are not a charity, but a business, and a good business at that. I was impressed at the speed of response to my queries and the speed of processing. These guys are definitely filling a gap in the market and I hope they succeed!”

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Posted 7 years ago

Thanks for your review of Cardyard Tim, and for your well wishing. I hope we see you on Cardyard again soon. Kind regards Mike

Posted 7 years ago

“I paid £90 for a £100 pound selfridges gift card. Selfridges rarely have discounts so it felt great to get ten pound off! Also it only took a weekend for it to arrive.”

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Posted 7 years ago

Thanks for your Cardyard review Megan. I'm very glad you are pleased with our service and were able to make a great saving with a discount Selfridges gift card. Best wishes Mike

Posted 7 years ago

“Bought 2x£50 Amazon Vouchers from this company on the 24/12/2022 (amongst other vouchers which went well until now) but they came invalid and already redeemed. Tried to resolve this in a civil manner by providing all time stamped proofs that the products were already redeemed prior to being dispatched to me. Currently still trying to resolve this but Cardyard is trying to shift the blame to me because the seller “is a long standing client” and “was adamant that they did not spend them”. Not impressed so far. Let’s see what they do to rectify the situation but Trading Standards will certainly want to know about this. Sent me an email after noticing a first negative on another review site stating “we are not shifting the blame on you” and “accidentally sent emails intended for the person who sent us the card”, which I seriously doubt is true, that was from 26/12/2022. Since then no update or reply from these customer service agents. I think I am going to have to go through the Consumer Ombudsman to get my money back which is a hassle. Would avoid them if I were you.”

Helpful Report

Posted 1 year ago

You received a full refund for this case. You very quickly left this 1* review mirrored on Trustpilot which caused a lot of difficulty, time and expense. You said you would avoid us, and we have assisted with this by deactivating your account.

Posted 1 year ago

“Purchased a GAP e-gift card that I could not use online, it did state on the website use gift cards in store only but did not state e-gift cards so lost £21.25 ... I think CARDYARD need to differentiate between gift & e-gift cards ... not happy 😡”

Helpful Report

Posted 3 years ago

We offered you a resolution, but you still left this review. You then called us to explain that, whereas it may be obvious to us that an egift card is the same as a gift card, it won't be to everybody. However, you offered no collaboration and want to publish your frustration. You haven't lost £21.25. We've added a sentence to say GAP egifts and gift cards have the same restriction, though the information pop-up on listed e-gifts already makes this clear. We understand not everybody will click on the pop up.

Posted 3 years ago

“I was promised time and time again that i would have the money in my bank by Monday they even stated that on trust pilot, the live chat is just pointless after you've sent them in its now the promised day "Monday" and 10am and still nothing, they even said on live chat on Friday that they will email me to show my landlord that i will have the money on moday to pay him, now he's coming to pick up the arears and ive got nothing to give him unless by some chance its in within the hour, i would have been happy giving 5stars if they stuck to the promise and truly believe them, now ive got PTSD after serving 10 years in Iraq and Afghanistan and I'm still fighting my demons and trying my hardest fir my family especially my 4yo daughter but i must admit this has been more stressful them most days in service,my house is on the line here and i need a miracle. I sent a live chat message at 730 this morning and got a message back auto reply saying no one was available expect a reply in an hour but this is 3 hours down now and still nothing, i even had to wait 5days if I'm not mistaken for a reply last time but before i sent them it was minuets”

Helpful Report

Posted 4 years ago

Hello David, we have corresponded a lot, both by email, chat and you phoned us. You were paid on the day promised. I understand you have other issues which are nothing to do with Cardyard, and I hope you are able to resolve them. Best wishes, Mike

Posted 4 years ago

“Would not use again”

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Posted 4 years ago

I can see there was a slight hiccup when you submitted your card, but we did correspond a lot to put things right. We paid you the money you were owed when promised. I'm sorry to hear you won't be using us again. Best wishes, Mike

Posted 4 years ago

“Sold 2 e cards now and 1 more to be sold, they selling speed is from another planet..... very fast. However for seller to wait for 2 weeks is just crazy, if they waited 1 week yes but 2 weeks for someone yo receive money when they already get like 25 to 50 less then their gift card value is just not fair.”

Helpful Report

Posted 4 years ago

Hi there, thanks for leaving a review. I can see you listed 2 x Ikea gift cards on separate exchanges however you only ever sent 1 of the gift cards and have since cancelled the second sale. We do not take 25-50% and feel our service is fair and is a great way for people to make cash from unwanted gift cards.

Posted 4 years ago

“scam , use code”

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Posted 4 years ago

Hi Ta, I've looked into your account and can see that we did not accept your codes as we are waiting for a copy of your egift certificates. Your codes have not been accepted by us so I don't understand your comment. Regards, Mike

Posted 4 years ago

“In reply to your response to my first review: I send you a voucher on which you value at a certain amount then upon receiving it you say its invalid...if you had done your job correctly you could have ascertained this before I sent it...thats why you are rubbish.”

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Posted 4 years ago

Unfortunately the voucher you sent us is no longer accepted by the retailer. We will return the voucher to you today with instructions on how to retrieve the value from the retailer. We provide a very good service and help many thousands of customers. Regards, Mike

Posted 4 years ago

“They are with holding my payment although I met all quarantine conditions, they seem to believe I am liable for the collapse of Thomas Cook Plc although Thomas Cook went into administration 23rd of September which is three days after the quarantine period was passed. I am still waiting for payment”

Helpful Report

Posted 4 years ago

The demise of Thomas Cook is a very big and sad event. Many thousands of people have lost their jobs and their livelihoods and many gift card holders have lost all their money. You were smart enough to sell your gift card on Cardyard and we have been corresponding with you to explain that this unfortunate event has led to a delay in your payment. We expect to have this resolved within the next 2 weeks.

Posted 4 years ago

“Sent in a gift card for £100 pounds, was told multiple times (I.e. in letters, emails, and on the website) that I would be paid £81 but only received £76. I then sent them the email proving that I should have had an extra £5 and was ignored. Avoid this site.”

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Posted 4 years ago

I am sorry to read that you felt to write this review Kane. Our customer services team has communicated with you and explained why there was a difference. Regards Lea.

Posted 4 years ago

“Absolutely terrible. Offered a john lewis card to them, they forced me to send a picture of the pin on the back before I got a price. I then rang up telling them I didn't wish to continue with the sale, the man was actually rather kind on the phone and said it had been taken off the site. I then went to look at the card balance a few weeks later to find they had sold it and i had no money left on the card. when I called up to complain the man on the phone was cold and rude, despicable service and a total SCAM. Avoid at all cost.”

Helpful Report

Posted 4 years ago

We provide a service to buy and sell gift cards. You asked us to sell your gift card for you which we did and paid you the promised sum of money as cash. During the process you asked us to stop the sale, but the card had already been sold. 4 months later you come to us and complain that the sale hadn't been stopped. I can see a need to provide clearer and more timely information on when a sale can be halted and when not.

Posted 4 years ago

“You guys take a long time to send the money back to the consumers.”

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Posted 4 years ago

Hi Jalil, thanks for taking the time to leave a review. Payment terms are as per our terms and conditions depending on the card that has been sold. Thank you for using Cardyard.

Posted 4 years ago

“Absolutely terrible, will never use again”

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Posted 4 years ago

We have responded to an earlier review and we are sorry that you feel so strongly to leave another review regarding this. We have corresponded with you to resolve this issue and have put procedures in place. We hope to see you back in the future.

Posted 4 years ago

“Never use this again I was told I would receive £208 and I received £167 for my £200 vouchers of John Lewis, rip off really, I will never use this site again”

Helpful Report

Posted 4 years ago

Hi Jackie, thank you for leaving your review. We received 4x£50 John Lewis gift cards, which would give you a cash value of £167. From our understanding, you have been paid the correct amount, however please feel free to contact us to discuss this further.

Posted 4 years ago

“Bought a card, never worked neither in store nor online, the card had £0 on it Reported it to them and got a refund issued within a week. Wasted more time and money then what the card was going to save me.”

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Posted 5 years ago

Hi Kaizar, Thankyou for taking time to leave us a review. Unfortunately, although it happens very rarely, due to our company being a gift card exchange there is a risk that this may happen. Unfortunately you reported the issue to us out of office hours but your refund was issued the next day however sometimes banks take longer to show the money in your account We are so sorry that you had this experience with us and would welcome you back if you gave us a second chance Katie

Posted 5 years ago

“I think card yard is great. They have a wide range of gift cards you can sell and buy. I love making a bit of money using them. I think it takes a long time to get your money once sold. I think that once you have sold a certain amount of gift cards you should get your money a bit faster as you are trusted. Anyway great idea and we'll run business.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write this review Connor. I am pleased to read that overall you are positive of the service you have received from Cardyard. We are currently reviewing our payment process how to improve earlier release where possible. Lea

Posted 5 years ago

“Impossible to navigate the site on your first visit to sell a card. Completely UNCLEAR instructions just when you think you have finally got it done after half an hour and have an email confirming...You wake up the next day and have an email rejecting the card because you ''didn't forward the original email'' Yet A) Nothing on the site telling you how to do that and B) Why should I forward an email with details of a third party to a company I do not know?? THAT is an infringement of THEIR privacy rights as well as mine It is bad enough that I was losing 10% of the value of the card but fore the time WASTED on this site it's just NOT worth the effort. The ''company'' needs to make thing CLEARER on their site”

Helpful Report

Posted 5 years ago

Dear Tom, I'm sorry to hear you found your experience on Cardyard frustrating, but were able to take the time to write a comprehensive review. We are always grateful for feedback so we can audit our processes and improve our service. We make it very clear when selling to us we need the original e-gift cards. I appreciate this information is embedded in the process - it appears on the final sell screen and in subsequent emails, but you would have preferred it was made much clearer at the start. We are very generous with our payments; you will not find anywhere else that pays 90% face value for a gift card. We require provenance of the gift card, and if you cannot provide that, then we understand our service is not for you. Kind regards

Posted 5 years ago

Cardyard is rated 4.8 based on 1,696 reviews