Camille Lingerie Reviews

Name: Camille Lingerie
Address: Unit 2 Cotton Brook Road Sir Francis Ley Industrial Estate, Derby
Rating: 4.67

4.7 Rating 8,199 Reviews

95 %

of reviewers recommend Camille Lingerie

4.7

Based on 8,199 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Camille Lingerie 5 star review on 10th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supposed to be 14 to 16 very small more like a 10 to 12 very disappointed with the sizing but lovely quality”

Helpful Report

Posted 3 years ago

Thank you for your review.

Posted 3 years ago

“I find it is very easy to order lingerie from Camille but, in the event of ordering the wrong size it is almost impossible to return goods to them. I have tried ringing on 1332 363745 but there is no reply. I have now decided not to trade with Camille in future as it is too much hassle. There should be an easier way to return goods. A very dissatisfied customer.”

Helpful Report

Posted 3 years ago

Hello, Our phone lines are always open Monday-Friday 8pm-5pm (4pm on a Friday) - please call us on 01332 and we will happily help you. Kind regards

Posted 3 years ago

“Bought two nightdresses having had one for some time. These were definitely not as good quality and the material was much thinner, though the price was quite high. They were also on the long side.”

Helpful Report

Posted 3 years ago

Thank you for your review. If you are not 100% satisfied, you are welcome to return for a refund/exchange.

Posted 3 years ago

“Lovely quality snd very pretty but I have had to return it as it is not true to size. I ordered a 14/16 and the product is more like a 12/14. Disappointed, as it took a long time to arrive and was to have been a Christmas gift for an elderly lady.”

Helpful Report

Posted 3 years ago

We are sorry to hear you weren't 100% satisfied with your purchase from Camille.

Posted 3 years ago

“I never received the goods. I placed the order and then the next day I had an email to say my money had been refunded because they didn’t have the stock.”

Helpful Report

Posted 3 years ago

We are sorry for the stock error on our system.

Posted 3 years ago

“I've used Camille a couple of times. Parcels have arrived quickly in good condition and items have been perfect. Unfortunately last item was not actually what I had ordered: if it had have been I'd have given 5 stars...”

Helpful Report

Posted 3 years ago

We are sorry to hear you received the wrong item. We hope this issue has been resolved.

Posted 3 years ago

“A lot thinner, than I thought, but needed for Xmas present.”

Helpful Report

Posted 3 years ago

If you are not 100% satisfied you are welcome to return for a refund/exchange.

Posted 3 years ago

“Item arrived on time and was well packaged. Sadly, I will be returning it as it is too small. Although I checked the sizing before ordering, the dressing gown is way too small for me. There isn't a larger size available so I can't reorder.”

Helpful Report

Posted 3 years ago

Thank you for choosing to shop with us at Camille.

Posted 3 years ago

“I am still waiting for delivery of my item.”

Helpful Report

Posted 3 years ago

Hello, I am sorry you have not received your order, please contact us so we can resolve this issue for you. Kind regards

Posted 3 years ago

“Ordered a number of items. Sizes on one pair of pyjamas were all out. They were supposed to be size 10/12. The trousers were size 14/16 and the top said that it was size 22 (the company adverts say they only go to size 18!) although the pin on label said 10/12. The Polar Bear motif pyjama set was so thin that it really was not fit for purpose in my view. Having said that, the fleece pyjamas did seem to be decent quality and looked like they will be warm as advertised. Quick delivery so can't fault them for that”

Helpful Report

Posted 3 years ago

Thank you for your custom and taking the time to leave this review.

Posted 3 years ago

“Delivery and packaging were good. However the quality of the item was not suitable for my elderly mother who I am caring for, in the palliative sense. Even after careful washing the cotton remained harshly stiff and the lace trim was hard and scratchy. So much so that my mother could only tolerate wearing it for a few minutes. It was a beautiful nightdresses that I bought to make her feel pretty and comfortable, but unfortunately this was not the case.”

Helpful Report

Posted 3 years ago

If you are not 100% satisfied you are welcome to return for a refund/exchange.

Posted 3 years ago

“The product was not as beautiful as I expected. Very pale in colour & not as soft. It wasnt a Wow factor. Not as well made as expected.”

Helpful Report

Posted 3 years ago

If you are not 100% satisfied you are welcome to return for a refund/exchange.

Posted 3 years ago

“Excellent company excellent products but wrong size delivered. Ordered size 20 but size 20 Maxi delivered. These have been returned for exchange now awaiting delivery of replacements”

Helpful Report

Posted 3 years ago

We are sorry there was a mistake made with your order.

Posted 3 years ago

“Received my order today. Lovely quality but small for size requested. Need to return for next size up”

Helpful Report

Posted 3 years ago

Thank you for choosing to shop with us at Camille.

Posted 3 years ago

“Size 14/16 slightly bigger than expected. Material is lovely.”

Helpful Report

Posted 3 years ago

Thank you for choosing to shop with us at Camille.

Posted 3 years ago

“Unable to review as my order was out of stock. While dealt with swiftly, this was not flagged up on the website. It also means that if I wish to pursue an alternative product I will have to place an additional order which is time consuming”

Helpful Report

Posted 3 years ago

We are sorry there was a stock error on the system.

Posted 3 years ago

“The item bought was good material and very comfortable”

Helpful Report

Posted 3 years ago

Thank you for your custom and taking the time to leave this review.

Posted 3 years ago

“Whilst I am reasonably happy with my purchase, the dressing gown could be made slightly longer I am 5ft 5, also it would be nice for your future ideas to start adding pockets (for mobile phones, glasses etc”

Helpful Report

Posted 3 years ago

Thank you for choosing to shop with us at Camille.

Posted 3 years ago

“I bought a onesie, love the colour and the material, but far too long in the body so gusset too low which makes the legs too long also. Really disappointed. I have had this problem before trying to get a onesie that fits sensibly. Not sure why they are made like this. Must be for a very tall person. I am average height.”

Helpful Report

Posted 3 years ago

If you are not 100% satisfied you are welcome to return for a refund/exchange.

Posted 3 years ago

“Order reference WEB 970392. Item code LX MEN PJ . Two pyjamas by Haigman size L. I am 5 feet 10 inches tall. The trousers were far too long, they have had to be shortened 5 inches at a cost of £18 and the attractive piping at the bottom has been lost. May I suggest that the trousers of pyjama sets are made in several lengths and the inside leg lengths are in the product details. Lionel Schuster Bruce”

Helpful Report

Posted 3 years ago

Thank you for your review.

Posted 3 years ago

Camille Lingerie is rated 4.7 based on 8,199 reviews