Calido | Logs, Stoves & Outdoors Reviews

Name: Calido | Logs, Stoves & Outdoors
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,872 Reviews

99 %

of reviewers recommend Calido | Logs, Stoves & Outdoors

4.9

Based on 3,872 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido | Logs, Stoves & Outdoors:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

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Calido | Logs, Stoves & Outdoors 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely Top Company to deal with . Communications excellent. I need look no further for my supplier of good quality fuel in the future. The logs arrived well wrapped and the delivery driver was fantastic as well. Happy Christmas to all staff. Best wishes Richie and Mel .”

Helpful Report

Posted 5 years ago

Hi Richard, It is great to hear how pleased you are with both our service and products! The team at Calido wish you a very Merry Christmas and a Happy New Year 🎅 - Erin.

Posted 5 years ago

“Fantastic and friendly service. Highly recommend calido.”

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Posted 5 years ago

Thank you very much 😊 - Erin at Calido Logs and Stoves.

Posted 5 years ago

“A powerful recycled log that burns very well, delivered exactly when ordered and well protected from the weather.”

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Posted 5 years ago

Hi, Thank you for your review of our Calido Wood Briquettes 😊 These are one of our best selling products so we are glad that you enjoy using them! - Erin at Calido Logs and Stoves.

Posted 5 years ago

“Easy online ordering process, friendly delivery driver, good quality product.”

Helpful Report

Posted 5 years ago

Thank you very much for your kind review 😊 We are glad that we could help you and we look forward to hearing from you again. - Erin at Calido Logs and Stoves.

Posted 5 years ago

“Excellent customer service and product clean to use”

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Posted 5 years ago

Thanks very much! 😀

Posted 5 years ago

“Great service and an excellent product”

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Posted 5 years ago

Thank you Kenneth 😊 It is great to hear that you enjoy using Calido Logs and Stoves! - Erin at Calido.

Posted 5 years ago

“Received as scheduled, very helpful delivery driver, as always. The briquettes are "great" I am really pleased.”

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Posted 5 years ago

Thank you James. 😃 We are glad to hear that you are happy with your Calido Wood Briquettes. We wish you a very Merry Christmas 🎅 - Erin at Calido Logs and Stoves.

Posted 5 years ago

“Our first experience with Calido was excellent. Having just moved to the region they were both prompt and helpful to ensure we were quickly settled to our warm new home. The quality of logs is very good - they burn well and provide good heat with minimal residue.”

Helpful Report

Posted 5 years ago

Hello David, Thank you for your very kind review - we appreciate it! We hope you enjoy your new home 🏠 Have a great Christmas 🎅 - Erin at Calido.

Posted 5 years ago

“Brilliant service from start to finish. Great advice, great price, impeccable customer service. John was wonderful, he even gave me some top tips for grilling on my new Chesney grill and gourmet. Quick delivery and we have just set it up, it took about 45 mins and looks amazing. I would send a picture if it could! Thank you Calido and especially to John!”

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Posted 5 years ago

Hi James, Many thanks for your order and your amazing review, it's very much appreciated 😊 The big question is... will you be brave enough to cook the Christmas turkey in the Garden Gourmet 🦃 All the best and stay safe, John.

Posted 5 years ago

“Staff on the phone were very helpful. Was disappointed that the discount in our paper didn't work. The advert was misleading.”

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Posted 5 years ago

Dear Nigel, Thank you for your order and your review. As advised on the phone the code in the paper was for Calido Wood Briquettes, the voucher worked on this product and we had a number of customers that used it. No where in the advert did we mention a discount on the product you wanted to order, the Hardwood Heat Logs so I believe the advert was accurate. I trust you will be happy with the product you ordered and the freebies you received. Kind Regards, John Farrell Owner

Posted 5 years ago

“Great service and delivery.”

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Posted 5 years ago

Thank you Pete! 🙂

Posted 5 years ago

“Logs...We love them, easy to stack, lovely to burn, nice and clean, easy to light with your waxlings”

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Posted 5 years ago

Thank you very much Irene! We are glad to hear that you enjoy our Calido Wood Briquettes 😊 Have a lovely Christmas 🎄 - Erin at Calido.

Posted 5 years ago

“Great products arrived on time”

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Posted 5 years ago

Thanks very much Robert! We hope you have a great Christmas 🎅 - Erin at Calido Logs and Stoves.

Posted 5 years ago

“Very helpful delivery man helped me unpack them and took the pallet back. Arrived on day I had ordered. Very good service”

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Posted 5 years ago

Hello Liz, Thank you for leaving us a review. 😀 It is great to hear that you thought our service was very helpful! Thank you, Erin at Calido Logs and Stoves.

Posted 5 years ago

“Brilliant service. Great to shop local at a one stop shop who will look after you before, during and after. Can't see past these guys. 👌”

Calido | Logs, Stoves & Outdoors 5 star review on 18th December 2020

Helpful Report

Posted 5 years ago

Hi Garry, Thank you very much for the kind review and the photos of your new stove! We appreciate you taking the time to do this for us 😀 Have a great Christmas! 🎄 - Erin at Calido Logs and Stoves.

Posted 5 years ago

“The logs from Calido are excellent. They come well packed offering good value for money and are as required kiln dried, not just stated as being kiln dried. We'll be back!”

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Posted 5 years ago

Hi Iain, Thank you for the kind review - we really appreciate it! Have a lovely Christmas 🎅 - Erin at Calido.

Posted 5 years ago

“Excellent.”

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Posted 5 years ago

Thanks Andy 😀

Posted 5 years ago

“Easy to order. Logs arrived and placed in the desired spot. Friendly service and logs burning well.”

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Posted 5 years ago

Thank you very much for the lovely review! - Erin at Calido 😀

Posted 5 years ago

“Great price, great logs (Verdo replacements) and fast delivery. Highly recommended!”

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Posted 5 years ago

Thank you for the lovely review Michael! Have a great Christmas 🎅 - Erin at Calido.

Posted 5 years ago

“I hav’nt seen my stove yet as it is in transit to my house in Greece. However I bought in a hurry to get it there before Brexit and John could not have been more helpful. Overnight to catch the next day departure for Greece. Many thanks. Will let you know how it goes.”

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Posted 5 years ago

Hello Anna, Thank you for the lovely review! 😀 Hopefully you can get over to Greece soon to enjoy your new stove! If possible, we would love if you sent us a photo or video which we can re-post on our social media pages. If you can help us, send over your images/video to 'erin@calidologs.com' Have a very Merry Christmas! 🎄 - Erin at Calido Logs and Stoves.

Posted 5 years ago

Calido | Logs, Stoves & Outdoors is rated 4.9 based on 3,872 reviews