Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,495 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent logs and excellent service too!”

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Posted 3 years ago

Thank you 😊 - Erin

Posted 3 years ago

“A great product which does the job very well. My compliments to the delivery driver who was most efficient and friendly at the end of what must have been a very long day for him. We were almost the last delivery he had to make but he manoeuvered the pallet so I could easily unload it. Many thanks.”

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Posted 3 years ago

Thank you for your kind review Stewart. We appreciate it 😊 - Erin

Posted 3 years ago

“Great service and prompt delivery. Needed a shorter delivery time in time for the weekend after forgetting to order in advance, and the team couldn't have been more helpful. Great service.”

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Posted 3 years ago

Thank you very much Gordon. Happy to help! 😊 - Erin

Posted 3 years ago

“Ordering was very easy and the delivery couldn’t have been better. A very good service and the wood certainly burns well. Thank you”

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Posted 3 years ago

This is great to hear! Thank you very much James 😊 - Erin

Posted 3 years ago

“Wood delivered to driveway in good time, well packaged.”

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Posted 3 years ago

Thank you 😊 - Erin

Posted 3 years ago

“Logs are ok and burning well”

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Posted 3 years ago

Thank you for your review Campbell 🔥 - Erin

Posted 3 years ago

“The logs provide good heat and are easy to light and the ordering and delivery process is faultless”

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Posted 3 years ago

Thank you for your kind review David 😊 - Erin

Posted 3 years ago

“Splendid logs and excellent delivery service.”

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Posted 3 years ago

Thank you for your feedback Mary 😊 - Erin

Posted 3 years ago

“A very easy process from ordering to burning. I thought the price was a little bit expensive but the logs are probably the best I've bought so far.”

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Posted 3 years ago

Thank you Iain. We appreciate your feedback 😊 - Erin

Posted 3 years ago

“Excellent service from Calido Logs, crates of Ash arrived a day early. A big thank you to delivery driver. Winter 🥶 is looming thanks again for continued service.”

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Posted 3 years ago

Thank you very much Janet. Winter is fast approaching indeed! I hope that you enjoy your logs 🔥 - Erin

Posted 3 years ago

“Very pleased with the service.”

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Posted 3 years ago

Thank you very much Alessandra 😊 - Erin

Posted 3 years ago

“Really helpful and infromed salesperson (Gregor) who amde sure we had everything we needed.”

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Posted 3 years ago

Thank you for your kind review. I will pass on your feedback to Gregor 😊 - Erin at Calido

Posted 3 years ago

“Have used hotties for a few years now. Lots of heat, convenient and easy to store. Calidos price is good and delivery service is first class.”

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Posted 3 years ago

Thank you very much for your support! 😊 - Erin at Calido

Posted 3 years ago

“Used your heat logs last winter, sent and delivered as promised was given a time slot which was kept by the driver who was very pleasant, Very pleased with service so why would I go to anyone else.”

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Posted 3 years ago

Thank you for taking the time to leave us a review Steve! Enjoy your Hotties Heat Logs 🔥 - Erin at Calido

Posted 3 years ago

“Arrived on time, Driver Very helpful, Logs burn beautifully, Will be using you again. 👍”

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Posted 3 years ago

That's what we like to hear! Thank you for your kind review Christopher 😊🔥 - Erin at Calido

Posted 3 years ago

“not tried new logs yet but the service and delivery exemplary”

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Posted 3 years ago

Fantastic to hear! Thank you Louis 😊 - Erin at Calido

Posted 3 years ago

“The briquettes arrived when expected and in good condition. The are now stored ready for use this winter.”

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Posted 3 years ago

Thank you very much for the kind review John. We hope that you enjoy using our Pini Kay Oak Briquettes - they will be sure to keep your stove warm this Winter! 🔥 - Erin at Calido.

Posted 3 years ago

“Item did not match the advertised picture altho having tried to make contact with me I believe they should send the item shown as the one they are selling”

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Posted 3 years ago

Very disappointing to see this 1 star review Jamie. You ordered the product online where there was a dropdown for 4 different products along with a note saying the product selected in the dropdown is what would be shipped as is normal on many website where there may not be a product for every single item individually. You admitted by email that you didn't read the product description and should have paid more attention! We tried to contact you by email and phone before shipping to make sure you had meant to order the correct product but you didn't answer the phone or reply to our email. After your email following receipt of the smaller volume we shipped you the larger item at our cost and didn't even ask for the first one back. Your 1 star review is completely uncalled for and unfortunately leaves a lasting mark on our customer service despite us going above and beyond. Poor show! Kind Regards, John Farrell Owner Calido

Posted 3 years ago

“Great service again delivered as promised We have been using this type of log for several years always give great heat and burn clean”

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Posted 3 years ago

It is great to hear that you enjoy our very popular Calido Wood Briquettes! Thank you for leaving us a review 😊 - Erin at Calido

Posted 3 years ago

“Great service, easy to navigate website and having purchased a sample pack of logs was more than happy to purchase a greater quantity. This would be 5* review but for problems with Palletline in delivering and being rude when ringing to ask for an update when they were 4 hours past the provided 2 hour delivery window. As a disabled individual, this information is very important.”

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Posted 3 years ago

Hi, As discussed via email this evening I'm sorry that Palletline were rude to you when you phoned for an update on delivery time. I've passed on this feedback to them this evening and I'll be speaking to them about it first thing tomorrow too. I trust you'll be happy with the briquettes once you get to use them this winter and we'll get the delivery right next time :-) Kind Regards, John Farrell Owner Calido

Posted 3 years ago

Calido Logs and Stoves is rated 4.9 based on 3,495 reviews