Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,662 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. Good wood. Good customer service with a redelivery to try and get pallets into the garage. Went the extra mile. For future purchasers, if you want a powered pallet lifter to get over garage ledges etc then please do call John to see if it can be arranged.”

Helpful Report

Posted 4 years ago

Thank you very much for the kind review. We appreciate you being so understanding. Enjoy your logs! 🔥 - Erin at Calido.

Posted 4 years ago

“Quick delivery burns well”

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Posted 4 years ago

Thank you Patrick 😊 - Erin at Calido.

Posted 4 years ago

“It's good to be able to choose a wood type rather than "a mixture"... I opted for Ash in nets, which are easier to move and store... delivery was quick and on time... Happy... Will use again”

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Posted 4 years ago

Thank you for leaving us a review Kevin. We think that the net bags are very convenient for moving to and from the log store - I am glad that you agree 😊🔥 - Erin at Calido.

Posted 4 years ago

“Great service and fab order, would definitely use again”

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Posted 4 years ago

That is what we like to hear! Thank you for leaving us a review 😊 - Erin at Calido.

Posted 4 years ago

“Great value. Quick delivery we love these blocks, its our first time using them and this sample pack was ideal to try them out. We will definitely think about buying them again x”

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Posted 4 years ago

Thank you for your order Carole. Our Hot Blox Hardwood Heat Logs are fantastic - good choice! 🔥 - Erin at Calido.

Posted 4 years ago

“Exemplary service with Great communications from the office and James the delivery driver. Always call us to advise where he is and when he expects to arrive. The logs are always very well stacked/packed and the cling firm wrapping keeps them dry. Great to do business with Thank you Calido Logs. Roy & Janine Macdonald Callander”

Helpful Report

Posted 4 years ago

What a lovely review! Thank you very much Roy & Janine 😊 It is always a pleasure to help you guys out. I will be sure to pass on your kind feedback to the team 👍🏼 - Erin at Calido.

Posted 4 years ago

“Superb company”

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Posted 4 years ago

Thank you Tim! 😊 - Erin at Calido.

Posted 4 years ago

“Great customer service every time”

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Posted 4 years ago

Thank you Kenneth. It is always a pleasure to help out 😊 - Erin at Calido.

Posted 4 years ago

“Service delivery and product excellent. Thank you.”

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Posted 4 years ago

Thank you very much for leaving us a review Andrew. We hope that you enjoy your brand new, Chesneys Garden Gourmet! 🔥🤗 - Erin at Calido.

Posted 4 years ago

“Happy with product but not happy with delivery. I was told it would be on a tail lift lorry and it came on a flat bed. I had great problems with getting someone to unload it.”

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Posted 4 years ago

“Quick and efficient delivery with a call ahead to give arrival time - first class”

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Posted 4 years ago

Thank you very much for the review Murray. We are happy to hear that you were pleased with your service 😊 - Erin at Calido.

Posted 4 years ago

“Excellent product and price with fast friendly delivery.”

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Posted 4 years ago

Thank you very much for leaving us a review Ken! Enjoy 😊 - Erin at Calido.

Posted 4 years ago

“Super service”

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Posted 4 years ago

Thank you very much Chrissy 🔥 - Erin at Calido.

Posted 4 years ago

“Fast, friendly service. Items ordered at 9 am, delivered same day before 1130. Thats what you call great service”

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Posted 4 years ago

That is what we like to hear Rosemary! Thank you very much for leaving us a review 😊 - Erin at Calido.

Posted 4 years ago

“I don't normally take the time to complete these reviews but wanted to say how happy I was with the product I ordered, but actually more about the service from Calido, which was first class from start to finish. The updates provided kept me informed, and for the delivery, the lawnmower was good to go, having been set up by Calido. I will definitely use this company again. Great to see companies like this with a real focus on customer service. Thank you!!”

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Posted 4 years ago

Thank you very much Mark - we appreciate the kind feedback! It would be a pleasure to help you out again in the future 😊 Enjoy your new Husqvarna lawnmower! - Erin at Calido.

Posted 4 years ago

“Very fast delivery and the night briquettes are amazing, I put 7 briquettes on my stove at 11pm and at 6pm the following day I put some logs on and hey presto my stove is still burning 🔥😁”

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Posted 4 years ago

Brilliant to hear Marcus! Thank you for leaving us a review 😊🔥 - Erin at Calido.

Posted 4 years ago

“Good product - workshop kept nice and warm during current cold spell. This was supposed to be an advance purchase for next winter. Its now May and I'm still lighting up! Toasty.”

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Posted 4 years ago

Thank you very much for your review. The weather is still pretty bitter! We have our stove on in the showroom as well. Enjoy 🔥 - Erin at Calido.

Posted 4 years ago

“Placed a telephone order,Gregor was extremely helpful. The delivery driver was also very efficient with up to date information.Thank you”

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Posted 4 years ago

Thank you very much for the kind review Cynthia. I will be sure to pass on your kind feedback to Gregor 😊 - Erin at Calido.

Posted 4 years ago

“Outstanding service and product. Ordered an outdoor wood burner on Saturday arrived n Warwickshire Wednesday had it burning Friday outstanding product a d service.”

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Posted 4 years ago

Thank you Lee. I am glad to hear that you were impressed with our service 😊 Enjoy! - Erin at Calido.

Posted 4 years ago

“Prompt confirmation of online order with a phone call. Thank you Gregor. Arrived as stated in excellent condition. Pallet company driver a little surly but probably having a bad day!. Would recommend Calido Logs and Stoves and really pleased with the orders product.”

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Posted 4 years ago

Fantastic to hear Brynmor - thank you very much for choosing Calido 🔥 I will be sure to pass on your kind feedback to Gregor! - Erin at Calido.

Posted 4 years ago

Calido Logs and Stoves is rated 4.9 based on 3,662 reviews