Calido | Logs, Stoves & Outdoors Reviews

Name: Calido | Logs, Stoves & Outdoors
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,712 Reviews

99 %

of reviewers recommend Calido | Logs, Stoves & Outdoors

4.9

Based on 3,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Calido | Logs, Stoves & Outdoors:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

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Calido | Logs, Stoves & Outdoors 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had this type of briquette before and was hoping these would be similar which they are Service and delivery very good will definitely be buying again”

Helpful Report

Posted 6 years ago

“1. The order process was easy. We ordered 3 packs of hotties which arrived when you said they would. 2. However and no fault of Calido, the delivery driver complained strongly about the weight of the package. He demanded twice to know what was in the package. We declined due to a matter of privacy. 3. The driver stated quite emphatically that if he had known how heavy the package was then '' it wouldn't have left the depot''. It was delivered by a local company from Redruth. The driver carried it from his vehicle to our garage which was a distance of about 20 metres. 4. The method of delivery is between Calido and their delivery partners. Our opinion is that Calido need to ensure that whoever they hire is happy with delivering your products.”

Helpful Report

Posted 6 years ago

Hi, thank you for your order and your review. It is fortuitous that your parcel was one of the last 30kg parcels we shipped as we decided to reduce the maximum packs due to the weight of them. From Wednesday 18th December we reduced sample packs to single or twin packs on our website. Nevertheless, I’m disappointed to read about the attitude displayed by the DHL driver mentioned in your feedback. The weight of the parcel the you received is the maximum allowed by DHL so the driver should have got on with his job and delivered the parcel without complaining to you. I will raise this with DHL immediately as this is not the type of unprofessional attitude we expect from any of the delivery companies we use. Kind Regards, John Farrell Owner Calido Logs and Stoves

Posted 6 years ago

“Easy online service. Delivered on time as booked. Great logs and kindling... all burning well and hot. Hardly any soot on the glass / log burner.”

Helpful Report

Posted 6 years ago

“I used to use verdo briquettes for my woodburner until verdo stopped manufacturing them a couple of years ago. Since then, I bet I've tried every type of ecolog on the market and none of them stand up to verdos. I've been lost in the renewable ecolog wilderness! Verdo briquettes don't swell, burn longer and keep their shape better. They create much less ash than inferior briquettes as they seem to have a lower sawdust content. The only eco log that is anywhere near as good from my experience are the little hotties but they're nowhere near as good value for money and don't burn as long. I received my sample pack of Calido briquettes today and my eyes lit up. My adrenaline started pumping and everything started going in slow motion. I was really pleased to find they ARE completely identical to Verdos! As a result of this, I will be ordering a full pallet of them ASAP with a tenner off so I can't lose. Thanks Calido! As you can tell, I'm really quite chuffed about this.”

Helpful Report

Posted 6 years ago

“Very good to deal with. The delivery was 3mins late and the driver apologised - amazing!”

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Posted 6 years ago

“Excellent service, delivery on time & wonderfully dry logs which burn so well ! 👍”

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Posted 6 years ago

“Great burning logs. Really nice delivery man”

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Posted 6 years ago

“Good customer service and delivery was on time. Will be back.”

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Posted 6 years ago

“Excellent service, transport very good, driver very helpful. A good experience many thanks.”

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Posted 6 years ago

“after one day delay in delivery crate of logs delivered although the lorry had problems with the electrics on the lorry and took nearly 30 minutes to rectify and get crate of lorry”

Helpful Report

Posted 6 years ago

Dear Janet, It is disappointing to see a lasting negative review for our overall service especially when the issues appears to have been with the delivery alone. Palletline made us aware of the issue with delivery on the planned date due to issues with the tail lift on the vehicle. They told us that they had agreed to deliver to you the following day. Unfortunately from time to any vehicle can give trouble, this is something completely outwith our control. As a pallet network Palletline are more reliable than most hence why we use them. I will pass your feedback onto them regarding this delivery. Kind Regards, John Farrell Owner Calido Logs and Stoves

Posted 6 years ago

“Delivery on time. Quality of logs good. My only gripe is that min delivery is 24 nets. it’s a real pain trying to fit them into our shed. Appreciate your a small business but I do think Deliveries of less quantities (even if a delivery charge was added) would be good for your business.”

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Posted 6 years ago

“The best logs ever”

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Posted 6 years ago

Thanks Again Fiona :-)

Posted 6 years ago

“Arrived at the time stated promptly ańd surprised the pallet was wrapped and waterproof in my opinion a very good service.”

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Posted 6 years ago

“First class service”

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Posted 6 years ago

“Had samples delivered promptly and they were as good as described. Good place to get your wood burning supplies from . Would recommend them to friends with no worries .”

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Posted 6 years ago

“Excellent service, easy to order & despite rural location hotties delivered on date state.”

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Posted 6 years ago

“Very easy process to order online. Used our last log on Wednesday and new batch arrived on the Friday. Great service. Wouldn't use anyone else. Keep it up folks!”

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Posted 6 years ago

“Excellent prompt service. No complaints.”

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Posted 6 years ago

“Delivered when we requested without any problems. Briquettes burn well.”

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Posted 6 years ago

“Quick efficient service. These Bord na Mona Peat Briquettes are super to burn and so clean, just great.”

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Posted 6 years ago

Calido | Logs, Stoves & Outdoors is rated 4.9 based on 3,712 reviews