Calido | Logs, Stoves & Outdoors Reviews

Name: Calido | Logs, Stoves & Outdoors
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,708 Reviews

99 %

of reviewers recommend Calido | Logs, Stoves & Outdoors

4.9

Based on 3,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Calido | Logs, Stoves & Outdoors:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

Write Your review

Tell us how Calido | Logs, Stoves & Outdoors made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Calido | Logs, Stoves & Outdoors 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasted a day due to delayed delivery. I waited a whole day only to be advised late on the day that delivery would be between 6 and 7 pm and then received a phone call apologising that delivery would not be made until the following day. Delivery on that day was then completed!! I do appreciate delays are always issues but flexibility should work both ways and communication should always be critical.”

Helpful Report

Posted 3 years ago

“Excellent service, good quality logs, payment requirements over complicated”

Helpful Report

Posted 3 years ago

“Excellent service as usual 👍”

Helpful Report

Posted 3 years ago

“Great service. The man who delivered was very nice and helpful, and gave me good advice about the most economical way to purchase their logs in the future, as well as effective storage of the wood. I will definitely use them again.”

Helpful Report

Posted 3 years ago

“Excellent customer service, lady handling my calls and orders was lovely, friendly and very helpful. I have spoken to several retailers before ordering, she was the only person to ask where the fire was going to be installed! she is genuinely interested in her products and where they are going. treasure her. I was pleasantly surprised to also receive within the pack leather gauntlet gloves and eco firelighters. Very helpful for a newbie like me. I will recommend you to anyone who asks where my lovely fire has come from.”

Helpful Report

Posted 3 years ago

“Great service as always . But the new briquettes not up to usual standard, loosely compacted and certainly don’t burn as well as old batch.”

Helpful Report

Posted 3 years ago

“Good quality product; mixed birch fire logs with split dried wood. All good stuff which ignites and burns well.”

Helpful Report

Posted 3 years ago

“As usual logs were delivered on time with driver calling when on way very happy with service and quality of logs”

Helpful Report

Posted 3 years ago

“Arrived quickly, and were wrapped extremely well - others don't do as well and it's nice not to have any damp sawdust logs at all.”

Helpful Report

Posted 3 years ago

“Good price + free delivery”

Helpful Report

Posted 3 years ago

“No complaints with service first class”

Helpful Report

Posted 3 years ago

“As usual, superb service.”

Helpful Report

Posted 3 years ago

“Very prompt and delivered when I requested. The driver was very polite and helpful. Will definitely use them again”

Helpful Report

Posted 3 years ago

“Excellent value for money, best by far”

Helpful Report

Posted 3 years ago

“Very good my partner loves the product”

Helpful Report

Posted 3 years ago

“Very good communication and delivery , just dropped a star because of price .”

Helpful Report

Posted 3 years ago

“Ideal Christmas gift! Always lovely clean dry birch logs in the box delivered quickly to my porch as requested. Solved a problem for me... Thank you Team Calido and good wishes to you all for a well deserved break over tbe festive time x”

Helpful Report

Posted 3 years ago

“Brilliant logs and give great heat, highly recommend. Service was excellent and the lady who took my call was extremely helpful 👍”

Helpful Report

Posted 3 years ago

“Great logs and extremely helpful driver”

Helpful Report

Posted 3 years ago

“Excellent service; the logs were delivered on time by a great delivery man from Palletline - great communication about delivery time. The logs are burning well too!”

Helpful Report

Posted 3 years ago

Calido | Logs, Stoves & Outdoors is rated 4.9 based on 3,708 reviews