Mr D Berry
Delivery for a door cannopy i ordered should of been days ago...i sent an email asking for tracking number...that has been answered and they said they are looking into it with TNT...i called them up...was asked for billing postcode...i gave it to them...he said theres nothing on the system for that...he asked me again for it..i told him thats the billing postcode, but if you want the delivery postcode its different, as i was about to tell him the postcode for delivery address... the phone got hung up on me...i wont call back to have the phone hung up on me again, but i did....to try to get the order sorted out...dont want to deal with rude people like this...Its Xmas time..a very busy time of the year with shopping etc...cant wait in day after day for nothing to arrive.... Very Poor customer service, sarcastic, patronising emails, Paypal had to refund me! This company should be avoided...Zero service and nothing ever got delivered Thank you, for nothing but wasted time!!! **notes added after their reply** NO card, i repeat, NO card was left... i seen no one on the CCTV! So now lies?? No body came as far as i can see...Liam rang me 3 times one day...when i didnt have my fone with me...i called back left a message for him with a lady...and no one got back to with a call to me. Yes patronising emails, about calling back..when i already did...and no one got back to me lol!?? what is it? you want me to keep calling until you hang up on me again??? He told me id hear back from him on friday already 14 dec..and hed get the order sent out on satuday. 15th....again..nothing CAME...i didnt hear a peep out of these people until tueday when i didnt have my phone on me...which when i seen the calls...i called back sraight away to leave a message for 'Liam' NOT to be answered but with a patronising email...telling me to get in contact... Plus...I am the one who emailed you to Cancel this order the day before it got refuned...because YOU were messing me around...not yourself..ok... you would have prob had me going for months looking at the one star feedbacks youve been getting. Bottom line is......You can talk all the talk you want..but you dont walk the walk...i mean...how hard is it to deliver ONE item???? WOW
5 years ago
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