C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,512 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,512 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 9th May 2024

351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good order processing butgoods not due to be delivered till tomorrow Easter!!”

Helpful Report

Posted 6 years ago

“Goods arrived in good condition. However delivery was a bit slow and when the delivery date was given, very little notice was given to allow me to arrange being at home to take it.”

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Posted 6 years ago

Sorry that you felt the delivery was slower than you would have liked. We try to cover the country as quickly as possible with these very large materials. Of course the perception of speed is all relative, we deliver in matter of days, where as companies like DFS that sell sofa's quote months as a reasonable time frame for a product. We do however hope that you are happy with the materials and that the installation goes well for you

Posted 6 years ago

“On time, and polite delivery. Good instructions. Good robust design. However, several of the aluminium glazing bars were severely discoloured. It seem to be some kind of rainbow discolouration. In addition ALL of the screw channels in ALL of the bars were undersized. Therefore the supplied screws either snapped or stripped the screw slot when assembled. I had to pre drill all the screw channels with a larger sized drill before assembly.”

Helpful Report

Posted 6 years ago

Hi We are sorry that you were expecting something different from the aluminium system. The aluminium system is available so that you can paint it in your desired colour yourself for unusual colours. The rainbow effect you mention would be from the heat treatment and hardening of the aluminium for increased strength and durability. We are sorry to hear about this issue with the screw channels and will be looking into this as it sounds like the manufacturing tolerances of the bars and the screws will be at the extreme opposite ends of the aloud tolerances of each component. Yours C & A Building Plastics

Posted 6 years ago

“Mostly good quality products.”

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Posted 6 years ago

“The items arrived well packaged with no damage.”

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Posted 6 years ago

Hi Sounds like a good review, what could we have done to have got 4 or maybe even 5 stars? C & A Building Plastics

Posted 6 years ago

“On-line ordering was straightforward but I would recommend new DIY purchasers get a hard copy of the C & A catalogue. It contains installation info and diagrams of the various glazing systems to assist newcomers in understanding the process of roofing with polycarbonate sheets. Delivery came within the 5 - 10 day period specified; acceptable but longer than I would have expected. The driver rang in advance as promised and was very helpful on arrival. My main criticism is about customer service and IT. An email asking specific points about installation was not answered well and basically I was invited to contact the manufacturers. The ordering software could not distinguish between billing address and delivery address and all further correspondence gave my billing address for both. I sent two emails to "Sales" asking for confirmation that the order would be delivered to the correct address but got no immediate response. Several days later I received an apology stating that my emails had been overlooked because they had been directed to a junk folder. It defeats me that any commercial enterprise dependant on sales and profit could have an IT system that treats customers emails as trash.”

Helpful Report

Posted 6 years ago

Hi Thank you for the review and feedback. We also suggest receiving our free catalogue, although the website is very helpful with video and more, but certain information is clearer in one medium over another. It is an unfortunate situation that your emails went into a junk folder, however with our very publicly available email address we receive thousands of emails a day, and many of these are spam. Most systems use automated spam filtering based on many parameters including international white and black lists for servers that are updated regularly. Unfortunately it is a fact that in today society, as was the problem some time ago with spam postal mail (but now in much bigger volumes due to the low cost of send emails) a few genuine items of mail get put to the bin among the junk mail. This is a problem for everyone, for example many do not know that even Facebook has a spam mail message box that they refer to as 'the other inbox' which is extremely difficult to find and most people do not even know it exists. We always would recommend a follow up phone call to any email. We hope this helps C & A Building Plastics

Posted 6 years ago

“I ordered chartwell green trims , in 5 metre lengths, but apparantly, no driver to deliver, so i ended up haveing to get 2.5 metre lengths, by courier, also , 19 tubes of chartwell green silicone, which i have to say was rubbish, when it drys it cracks and does not look good on a brand new door or window frame,was not impressed at all”

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Posted 6 years ago

“There was a long delay on the delivery of the door canopy caused by CABP supplier. Customer services should have kept me informed, they did not. On delivery there was an explanation and apology which I accepted. Product is very good, will probably order another.”

Helpful Report

Posted 6 years ago

“communication could be greatly improved, asked for products to be delivered by the end of the working week if not let me know I telephoned the next day only to be told the order was still being processed and they couldn't advise any further. I was then advised the day after some products were out of stock and this would therefore result in the delivery day not being able to be reached. I was then phoned on the delivery day to advise stocks were all now in however delivery took a further three days!”

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Posted 6 years ago

“The web-site and purchasing was great and easy to use, however the materials were damaged by carelessness during delivery (roofing delivered face down scratching the coloured surface) that rather took the "shine" off an otherwise excellent service!”

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Posted 6 years ago

“Products codes R3AMG,R3EMG, FCCMG, REF32, FSD20,FSD50 all arrived on time and in good condition but products code R3225MG were found to be only 1050mm.in width and not 1080mm as specified in your literature.”

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Posted 6 years ago

“3 SHEETS REVERSE SIDE TERRACOTA,4th ONE REVERSE SIDE GREY??HOWEVER THEY ARE UP BUT JUST A LITTLE ODD !!”

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Posted 6 years ago

“good price fast deilvery”

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Posted 6 years ago

“We placed an order for collection as you are local to us.We were unhappy to find the order short of h trim. When we phoned we were told the trim was still in your rack and did we want to collect it!.No we didn't!. It was sent to us next day. You do not take card payment over the phone for collections.This must loose you a lot of business with customers local to your depots. A few weeks ago I wanted my customer to pay for aprox £2000 worth of underground drainage for us to collect and he had to go to you to pay 1st. We purchased it from a supplier in the midlands on a card and it was delivered next day. We would use you more if you accept card payment before collection. My driver also said the order wasn't ready to pick up and we should stick with using mj plastics. Regards Mark Potter”

Helpful Report

Posted 6 years ago

Dear Sir / Madam The terms of condition for the credit card terminal prevent us from accepting credit card numbers on the phone for collection by third parties. We can not change this or we could lose the ability to process all cards. This is in effect an anti fraud procedure and is in place to keep customers safe, if you think about it every time you give someone your card details, you have in fact given away all your security information to process that order (and any order). We do accept chip and pin on the trade counters, we do accept cash, we do also accept Bank Transfer (but there are lead times for processing and account verification). Many of our regulars also operate a pre-paid account system, where they leave money on deposit with us and then use official purchase orders for materials which then reduces the balance. We do of course offer delivery. Due to space restrictions, customers failing to turn up and many other reasons, orders are only picked once a customer have arrived.

Posted 6 years ago

“They don't have a very good telephone manner!”

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Posted 7 years ago

“You supplied me with polycarbonate sheets which seem to take forever to get to my destination then 1 of the sheets was damaged”

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Posted 7 years ago

“You have a good quality product that was delivered quickly. However it was the first time I had used the glazing bars (HB30WH) and Iinstalled them without difficulty. The wall flashing (PF20WH) was more tricky. Some instructions as to how to install correctly and where to apply the silicone and a template to guide the cutting to allow for the glazing bar would have been helpful. In the end I referred to the picture in the catalogue to work out the right way up to fix to the wall. A simple sheet of paper is all that is required.”