Buytshirtsonline LTD Reviews

Name: Buytshirtsonline LTD
Rating: 4.71

4.7 Rating 7,770 Reviews

93 %

of reviewers recommend Buytshirtsonline LTD

4.7

Based on 7,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01928579951

Buytshirtsonline LTD 5 star review on 15th May 2025

Adriana Zeldea

Buytshirtsonline LTD 5 star review on 24th February 2025

Colette Moore

Buytshirtsonline LTD 5 star review on 12th September 2024

Anita Millington

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“didny recieve my order,no communication,money refunded”

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Posted 2 weeks ago

“Still waiting delivery”

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Posted 1 month ago

Hi, We are sorry to hear you haven't received your order and apologise for any inconvenience caused. However, we are pleased to inform you that our team has processed your refund for your order. We appreciate your understanding. If you have any further questions or need assistance, please don’t hesitate to contact our helpful team on 01928 579 951 or email info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline

Posted 4 weeks ago

“Not recommended. My original order did not arrive on time. No tracking number was ever given, and it turned out it was never sent in the first place. I was promised a replacement would be sent the next day, however it was not as this order became lost in the system. It was sent 2 days after my complaint. When the replacement did arrive, the packaging was badly damaged and some of the contents were dirty. I then sent a new complaint and was promised the dirty items would be replaced the next day. The replacement did arrive the next day, however they were the incorrect product. Overall, a masterclass in ineptitude.”

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Posted 1 month ago

Hi Jack, Thank you for your feedback. We are sorry to hear about the issues you experienced with your order. It sounds incredibly frustrating, and we completely understand your disappointment. We take your concerns seriously and will be reviewing our processes to ensure this doesn’t happen again in the future. Please do not hesitate to reach out to our customer service team at 01928 579 951 or email us at info@buytshirtsonline.co.uk if there’s anything further we can do to assist you. Kind regards, Buytshirtsonline LTD

Posted 1 month ago

“as stated earlier”

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Posted 4 months ago

Hi Robert, Thank you for taking the time to leave us a review. We’re sorry the quality and fit didn’t meet your expectations. We understand how frustrating this can be. For future purchases, please check the product details for guidance on fit and fabric weight. If you need further assistance, feel free to contact our customer service team at 01928 579 951 or email us at info@buytshirtsonline.co.uk. Kind regards, Team Buytshirtsonline LTD

Posted 4 months ago

“Very poor quality. Material is too thin and transparent a lady can’t wear without her bra underneath showing. Is tooooo thin. I returned mine and buy from Activewear Activewear”

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Posted 4 months ago

Hi Cecil, Thank you for your feedback regarding the quality of the material. We’re sorry to hear that the item did not meet your expectations, and we understand how disappointing it can be when the fit isn’t quite right. As a gentle reminder, our product information includes details about the fabric and weight of each item. We encourage you to take a moment to review this information before making a purchase, as it can help ensure you’re completely satisfied with your choice. For more assistance on our garments, please don't hesitate to contact our helpful team on 01928 579 951 or email us at info@buytshirtsonline.co.uk. We hope you'll give us another chance in the future to provide something more suited to your needs. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. Kind regards, Buytshirtsonline LTD

Posted 4 months ago

“Takes ages, no shipment updates and no communication”

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Posted 5 months ago

Good afternoon, Thanks for leaving feedback with us. We apologise for the delay in delivering your order. If you are located outside the UK, please note that dispatch may take longer, as we are based in the UK. Once an order is placed, all customers receive a tracking email, allowing them to monitor their delivery status. If you have not received this email, please do not hesitate to contact our helpful team at 01928 579 951 or email us at info@buytshirtsonline.co.uk. We are happy to assist you with any questions or concerns about your order. Additionally, please check your junk folder, as our emails may sometimes end up there. We hope you have received your order. If not, please get in touch with us straight away so we can look into this for you. Kind regards, Buytshirtsonline Team

Posted 5 months ago

“Very poor customer service as the true description of t shirts isn't displayed. They simply blame the manufacturers as they use the information provided by them! They know certain shirts are different but refuse to add it to the description which then costs us money because we have to pay to return them. I will most definitely not be returning. I've removed a star due to them having the nerve to ask me to revise my review. Pathetic company”

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Posted 5 months ago

Hi William, Thank you for taking the time to share your feedback. We sincerely apologise for any confusion regarding the descriptions of our t-shirts and understand how frustrating this experience has been for you. We rely on manufacturers for product details and do our best to communicate accurate information, but we know that discrepancies can sometimes occur. If you have any further questions or concerns, please feel free to contact our customer service team at 01928 579 951 or email us at info@buytshirtsonline.co.uk. We appreciate your feedback and hope to improve based on your experience. Kind regards, Buytshirtsonline LTD

Posted 5 months ago

“Useless! Ordered 7 sweat shirts, only 3 arrived. Thought I'd wait a few days in case shipping from multiple locations, but saw it was showing completed. So emailed customer service and were told the remainder or my order had now been discontinued, so wouldn't be arriving. They then refunded the 4 sweaters which I'd been charged for.... only after being chased... which doesn't help me fulfill my customer orders though who I've not had to mess around with changes.”

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Posted 7 months ago

Hi Emmily, We are sorry to hear about the trouble you've encountered with your order. We understand how frustrating it can be to face unexpected changes and delays, especially when a brand discontinues a product. Unfortunately, backorders do occur in the wholesale garment industry, as outlined in our terms and conditions. However, we want to assure you that these situations are beyond our control. Please be aware that any backordered items will always be indicated on the dispatch note. Our sales team is committed to providing excellent service and will promptly address any issues as soon as they are brought to our attention. As a result of this, we have resolved your concern by issuing a refund for your items. We would like to apologise again for the inconvenience, and if you would like to get in touch with our customer service team, please don't hesitate to call us on 01928 579 951 or email info@buytshirtsonline.co.uk to discuss this further. Kind regards, Buytshirtsonline LTD

Posted 7 months ago

“The product is fine. Sadly the customer service is lacking. They seem resistant to help with my issue that arises.”

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Posted 10 months ago

Hi, We are sorry to hear that you had a negative experience with our customer service. We genuinely strive to assist our customers and resolve any issues they may encounter. Please reach out to us at 01928 579 951 or email info@buytshirtsonline.co.uk, and we’ll do our best to help you with your concerns. Kind regards, Buytshirtsonline LTD

Posted 10 months ago

“Did not send me my return form”

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Posted 1 year ago

Hi, Once you process our returns form on our website, you will receive it directly to your email. If you have not received it or can not find it in any of your email folders, please give us a call at 01928 579 951 or email info@buytshirtsonline.co.uk, where our helpful team can assist you further. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Really disappointed with tshirts bought. Short sleeved t shirts aged 7-8 were suitable for 4 year old, but long sleeved shirt aged 7-8 was ok. Due to expense of returns decided to give it away. Replaced shirts with ones from Tesco which were the right size. Will not buy Fruit of the loom t shirts again - very disappointed.”

Helpful Report

Posted 1 year ago

Hi Joanna, We are sorry to hear about your disappointment with the Fruit of the Loom t-shirts and appreciate you taking the time to leave us feedback. We apologise for any inconvenience caused by your order and are willing to hear more about your experience with our t-shirts. Please could you email us at info@buytshirtsonline.co.uk or call us on 01928 579 951. Furthermore, if you need any assistance with our garments, please don't hesitate to contact our helpful team. We are available Monday through Friday, 9am to 5pm. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“My order didn’t arrive I was away on holiday my aunty was inside the house I went back and she said nothing arrived I checked my emails and it said it arrived”

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Posted 1 year ago

Hi Mohammed, We have checked your DPD tracking information and can confirm that your parcel was delivered on 5th April at 11:27 am. If you require photographic evidence of the delivery, please contact us at 01928 579 951 or email us at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Havent recive them yet...”

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Posted 1 year ago

Hi Merilin, We are sorry to hear you haven't received your parcel yet. Looking at your Parcelforce tracking, your parcel is currently with the customs authorities and is being assessed. We apologise for any inconvenience caused by the delay in the delivery of your package. For more information, please don't hesitate to email info@buytshirtsonline.co.uk, where our helpful team will be happy to assist you with any order inquiries. Kind regards, Buytshirtsonline

Posted 1 year ago

“Men's sized shirts fine. All the women's sized shirts too small. Will use them for other purposes and for children, but had to purchase the 6 I needed elsewhere.”

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Posted 1 year ago

Hi Teresa, We apologise for any dissatisfaction and inconvenience you may have with your order. We would like to remind our customers to check the spec sheet size guide under the full product specifications tab, which displays all the garment sizes they need before making a purchase. Your feedback regarding our garments is highly valued, and if you need any further assistance, please feel free to reach out to us either by phone at 01928 579 951 or by email at info@buytshirtsonline.co.uk. Our phone line is available from Monday-to Friday, 9am-5pm. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Still waiting for T-shirts to arrive how can I review something that hasn’t arrived”

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Posted 2 years ago

Hi there, We are sorry to hear about this. We can see via your DPD tracking information that you placed your order on the 30th of August, and your parcel was then delivered and received on the 31st of August at 11:31am. If you think this is incorrect or have still not received your order, please get in touch with us on 01928 579 951 or email info@buytshirtsonline.co.uk, where one of our helpful advisors can look into this for you. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“Bought 2 different colour shirts. 5 white fruit of the loom and 5 black generic ones. They are both several sizes smaller than advertised. I ordered 5XL and they barely fit my kid whose a large”

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Posted 2 years ago

Hi Philip, We are sorry to hear you are not pleased with your order. We can see you ordered adult t-shirts in 5XL, if you think this is incorrect or you received the wrong size, then please get in touch with us via telephone or email, and we can rectify this issue for you. We appreciate your feedback on our garments and can understand the frustration it may cause. For any assistance with our sizing information or any other order enquiries, please don't hesitate to contact our helpful team on 01928 579 951 or email info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“I have not received my t-shirts - they are 2 weeks late. This is due to an issue with DPD but I’ve emailed Buytshirtsonline Ltd but had no response.”

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Posted 2 years ago

Hi, We are sorry to hear about this. We can see via your DPD tracking information that you had a missed delivery on the 8th of August, and then delivered and received on the 9th of August. If you think this is incorrect and have not yet received your parcel and would still like it, please get in touch with us on 01928 579 951 or email info@buytshirtsonline, and our helpful team can sort this out for you. As a friendly reminder, our customer service is available Monday-Friday 9am to 5pm if you need to contact us about any order issues. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“I haven't received my t-shirt yet.....”

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Posted 2 years ago

Hi Emma, We are sorry to hear about this. We can see via your DPD tracking information that your parcel was delivered at 18:55 on Tuesday, 11th July. If this is incorrect or you haven't received your order, please get in touch with our team on 01928 579951 or email info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“Still not received my order”

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Posted 2 years ago

Hi Robert, We are sorry to hear about this. Looking at your DPD tracking information, it appears that your parcel has been lost in transit with DPD. If you could please get in touch with us to resolve this issue on 01928 579951 or email info@buytshirtsonline.co.uk. As a friendly reminder, our friendly customer service team are available Monday-Friday, 9am to 5pm and are happy to help rectify order issues if you ever need to get in touch. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“Items have never been received. I have sent a message via the website last week and had no reply. Would appreciate someone getting in touch with me.”

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Posted 2 years ago

Buytshirtsonline LTD is rated 4.7 based on 7,770 reviews