Buytshirtsonline LTD Reviews

Name: Buytshirtsonline LTD
Rating: 4.70

4.7 Rating 7,286 Reviews

93 %

of reviewers recommend Buytshirtsonline LTD

4.7

Based on 7,286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01928579951

Buytshirtsonline LTD 5 star review on 16th March 2024

Agita Makevica

Buytshirtsonline LTD 5 star review on 23rd February 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my delivery. I have received one tshirt but not the others”

Helpful Report

Posted 1 week ago

Hi Catriona, We are sorry to hear you haven't received your full order. Please send us an email at info@buytshirtsonline.co.uk, and one of our advisors will help you with this further. Kind regards, Buytshirtsonline LTD

Posted 1 week ago

“I went by your size guide completely but when the shirt came it was a size too small. It would seem the French sizes are not the same as the English.”

Helpful Report

Posted 1 month ago

Hi Derek, We apologise for any inconvenience caused with your order. We understand how frustrating it can be to rely on a size guide and still not receive the correct fit. We agree that French sizes may differ from the English sizes, which could have led to this confusion. If you need any help with our size guides, please feel free to contact our friendly team at 01928 579 951, or you can send an email to info@buytshirtsonline.co.uk. Our knowledgeable advisors will be happy to assist you with our garments and provide you with more information. Kind regards, Buytshirtsonline 🙂

Posted 1 month ago

“The vests were great but aftershaves was lacking I had an issue with some products and contacted you via the ' contact us' section of the website and I had no follow up, very poor”

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Posted 5 months ago

“Not worth the money”

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Posted 5 months ago

Hi Alison, Thank you for leaving feedback with us. We are sorry to hear your order didn't meet your expectations. If you have any further concerns, please don't hesitate to contact our helpful team, who are happy to listen and rectify any issues with your order. Our phone line is open from 9am to 5pm, Monday through Friday. Alternatively, you can send an email to info@buytshirtsonline.co.uk. We appreciate your custom and hope to hear from you again. Kind regards, Buytshirtsonline LTD

Posted 5 months ago

“Was happy until my most recent order . One shirt was far smaller than all the size 'large ' shirts I have ordered previously and one was badly finished on the neckline . Reported but no replacement offered despite pictures sent . Disappointed”

Helpful Report

Posted 9 months ago

Hi John, We are sorry to hear about this. We can see that one of our colleagues received and replied to your email and requested further images to investigate this further to look into this with the brands. Without seeing additional imagery, we can't come to a solution to this order issue. We are still happy to investigate this matter for you if you would like to get in touch with us via email at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsoonline LTD 01928 579 951

Posted 9 months ago

“They're cheap-ish, but the shipping is beyond a joke. 1-2 day dispatch on items without customisation and next day delivery. I get garments turning up randomly on their own and I'm still waiting for a shirt (without customisation) that was ordered on the 15th. It's now the end of play 22nd. If you rely on people like these to run your own business then avoid this company. If you want to order a few new garments for yourself and you're in no rush and can spare the time for your items to be delivered here and there separately, then go for it.”

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Posted 10 months ago

“Asked for a exchange but got a refund instead, t, shirts are way too small then what is advertised then it cost me just had much to send t. Shirts back won't buy of this company again.”

Helpful Report

Posted 10 months ago

Hi Nicola, We are sorry to hear about this. The items you requested in the exchange were not in stock at the time, and as a result, we had to refund you as per our terms and conditions. We can only apologise for any inconvenience caused and still appreciate your custom if you would like to place any others with us in the future. Kind regards, Buytshirtsonline LTD

Posted 10 months ago

“The quality is not what I expected in any items and there’re some items are having a so poor quality that’s unwearable. The return process also makes it difficult to be regular customer here or to rely on you as my supplier of my brand.”

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Posted 10 months ago

“Had a delivery issue, and tried to resolve it over email. The company had no interest in helping or attempting to fix the problem. Didn't even offer to refund my purchase when I was told it wouldn't be delivered.”

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Posted 11 months ago

“The quality of fruit of the loom items has plummeted since I previously purchased the exact same item a few years ago. Quality of other FOTL items was very poor. Threads hanging off clothing, bad cut of T-shirts. Wasted a lot of money on postage. Won't shop here again as it's not OK to send out poor quality items that the customer then has to pay to send back.”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to leave us a review about your experience. We are sorry to hear that you think the quality of Fruit of the Loom items has gone down since your previous purchase and that other items had poor quality. At Buytshirtsonline, we pride ourselves on efficient service and would not hand out our garments in a condition where the threads are hanging off. We apologise for this inconvenience, and if you could please provide us with evidence of this, we would be happy to take this further as we want to ensure that everyone who shops with us is completely satisfied. As a friendly reminder, you can contact our helpful team via our phone line at 01928 579 951 or email info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 11 months ago

“Very poor customer service/ advice”

Helpful Report

Posted 1 year ago

Hi Adam, We are sorry to hear about this. We can see that you emailed us about doing vinyl printing which is, unfortunately, a printing service we no longer offer. We wish you all the best in finding vinyl printing elsewhere, and if you require our service, we are still happy to assist you as we appreciate your custom. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Poor quality”

Helpful Report

Posted 1 year ago

Good afternoon, We are sorry to hear you weren't too happy with your order. We appreciate your feedback, and if there is ever an issue with one of our garments, please contact our helpful team, and we can sort this out for you ASAP. For any assistance on our garments to suit your requirements, our customer service are here to assist you on our website live chat, email at info@buytshirtsonline.co.uk, or our phone lines are open Monday-Friday, 9-5. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“The material is very thin and it has already started boblying like it has been washed with towels or something”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear you are not happy with your order. As a friendly reminder, we have a full spec sheet on our garments under the full product specifications tab, which displays all garment details, including tol and material information. We recommend our customers take a look at the garment's full specifications before purchasing. However, if you think there is an issue with the material of your garment, please don't hesitate to contact our helpful team at 01928 579951, email info@buytshirtsonline.co.uk or pop into our website live chat, where we can look into this further for you. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“I found these shirts to be very thin although they sub great once u put the shirt on to wear it you can see through it”

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Posted 1 year ago

“I ordered over 30 T-shirts for a charity I work for. 2 of them I needed to swap from an adult size (which was smaller than the largest child size). I understood that I had to pay return postage but company wouldn’t exchange as it was for a different product and then I had to pay £5.99 postage for 2 T-shirts when I had over 30 delivered for free. I called to speak to someone but they were quite abrupt and rude. The return policy will put me off using this company again as I am really disappointed.”

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Posted 1 year ago

“Tshirts were great when I first got them but shrunk to the size of a large(L) after being washed once. Very disappointed, as their original state was perfect.”

Helpful Report

Posted 1 year ago

Hi William, We are sorry to hear you were not happy with your order. If the washing instructions were followed correctly, there should not have been a garment shrinkage. This issue shouldn't happen as all garments we sell are vigorously tested by the brand, including a wash test which would not be made available for sale if the test failed. However, if you believe there is an issue with this garment, please get in touch with one of our helpful advisors so that we can look into this further for you. Our phone lines are available Monday-Friday 9am-5pm on 01928 579951 or email us directly at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Quality of the t shirts is poor, we have not been able to use them so bad experience”

Helpful Report

Posted 1 year ago

Good afternoon, We are sorry to hear you weren't happy with your order. If there is ever an issue with one of our garments or you require a replacement or refund, please don't hesitate to get in touch with one of our helpful advisors at 01928 579951 or email info@buytshirtsonline.co.uk Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“The service over the phone when trying to review was shocking. Aggressive when asked if return postage was paid for. Poor quality t shirts not their fault we did buy the cheapest option but I was told everyone knows they’re single use. I obviously didn’t. I was made to feel very stupid. Not a pleasant experience.”

Helpful Report

Posted 1 year ago

Hi Max, We are sorry that you were made to think this. At Buytshirtsonline, we usually pride ourselves on our customer service so we can only apologise if you had thought that it was not up to our usual high standards. As a friendly reminder, our products are promotional items and would not have told you they are for single use. Furthermore, if there is ever an issue with one of our garments, please get in touch and send images of the garment issues via our email at info@buytshirtsonline.co.uk, where one of our advisors will get back to you as soon as possible. We want to apologise to you again and hope this doesn't affect our service with you in future. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Postage too expensive so I cancelled order.”

Helpful Report

Posted 1 year ago

Good afternoon, We appreciate your feedback and you ordering from us. However, we are a wholesale company that deals with bulk and big orders from start-up businesses. We understand if you would like to shop elsewhere, but our delivery postage is reasonable for wholesale and buying in bulk. If you would like to discuss this any further, our helpful team are here to assist you on 01928 579951 or at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“I ordered XL it's more like a medium??”

Helpful Report

Posted 1 year ago

Hi Keith, We are sorry to hear you are not pleased with your order. If you feel like your garments aren't correct, please don't hesitate to contact one of our helpful team at info@buytshirtsonline.co.uk or on 01928 579951. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

Buytshirtsonline LTD is rated 4.7 based on 7,286 reviews