Buytshirtsonline LTD Reviews

Name: Buytshirtsonline LTD
Rating: 4.71

4.7 Rating 7,770 Reviews

93 %

of reviewers recommend Buytshirtsonline LTD

4.7

Based on 7,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01928579951

Buytshirtsonline LTD 5 star review on 15th May 2025

Adriana Zeldea

Buytshirtsonline LTD 5 star review on 24th February 2025

Colette Moore

Buytshirtsonline LTD 5 star review on 12th September 2024

Anita Millington

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't actually received my t-shirts yet....get a better courier”

Helpful Report

Posted 3 years ago

Hi Robert, We are sorry to hear you have not received your parcel. We can see via your DPD tracking information that you have had two missed deliveries on the 27th of May and the 28th of May. As a result of this, it has been returned back to the DPD depot. Please get in touch with one of our helpful team on 01928 579951 to organise your delivery. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“Ive not yet received my order 🤷‍♀️”

Helpful Report

Posted 3 years ago

Hi Sarah, We are sorry to hear about this. Unfortunately, we can see on your order information that this has been flagged as an incomplete order meaning we never received your funds and your order was never processed. If you would like to get in touch to discuss this further, please don't hesitate to call us on 01928 579951. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“Not delivered to redirected address as I wasn’t in - parcel thrown over a side gate - good job it was in plastic bag and not fragile….!!”

Helpful Report

Posted 3 years ago

Hi Brigid, We are sorry to hear about this. On your DPD tracking information, we can see that you had not set a redirected address for your parcel. We can only apologise for the service that DPD has provided as a safe place which we can see is unacceptable, and this is not our usual high standard of service. If you would like to raise this issue further, or if there is ever an issue with the garments, please don't hesitate to contact one of our helpful advisors. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“I still do not have my order. Never been contacted by the parcel company and need the garments urgently.”

Helpful Report

Posted 3 years ago

Good morning, We are sorry to hear about this. As discussed in our email chain, this courier will not be getting in touch with you as they explained there is an issue with your address that can only be rectified by you. One of our colleagues who has been discussing this with you has provided you with courier phone numbers for you to contact to correct your address for you to receive your parcel. We are sorry about this inconvenience, but unfortunately, this is not something we can help with as it is your address that is causing the problem with delivery, and we are unaware of what this issue could be hence why the courier would like you to get in touch. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“Unexplained order cancellation and refund - presume out of stock but poor communication”

Helpful Report

Posted 3 years ago

Good afternoon, As discussed in our emails, you can see on the orders that there was a pricing issue with your purchased garments which meant some items were incorrectly priced. As per our terms and conditions, we have the right to cancel any orders at any time. If you would like to discuss this any further, please don't hesitate to call one of our friendly team at 01928 579 951 or email at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“I ordered shirts using the correct code but didn't realise this code is applied to both women's and men's polos. I was not allowed to exchange the products and have hence wasted £14 in postage. Not impressed.”

Helpful Report

Posted 3 years ago

Hi Ros, We appreciate you leaving us feedback. Unfortunately, as per our returns policy, we clearly state that we do not allow refunds for delivery payments if the customer makes a mistake with their order. If you would like to discuss our returns policy or your order any further, our helpful advisors are available via live chat on our website, email at info@buytshirtsonline.co.uk or our phone line at 01928 579951. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“The heavy fruit of the loom t-shirts always shrink in the first wash. Waste of money. The heavy fruit of the loom polo shirts keep their shape in the wash. They are good quality.”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for leaving feedback with us. We are sorry to hear you aren't happy with your order. For any assistance on our garments, our friendly advisors are here to help on our phone line or on our live chat. Please don't hesitate to give us a call on 01928 579 951 if you would like to return or have items refunded, and one of our helpful team will be happy to assist you. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“Third time of asking, paid on the 12/03/22 purchase still not received, by all accounts attempted delivery 3 times,I'm sure!! called week later, sorry returned to depot, rang 18th not received rang again 23rd, sorry sir been sent to Denmark. I think logistic department require a map, as idot believe there's an Ashford Kent in Denmark. To all enjoy your wait! Still not received!!! Happy shoppingm”

Helpful Report

Posted 3 years ago

Hi, thank you for getting in touch, and we are sorry you have not received your order. We can see on your tracking information that your parcel had missed deliveries by DPD and returned to their depot; if you would like to get in touch about your tracking, we are happy to supply this to you. We can understand your frustration on this matter. As discussed via email, we recommended a refund on your order. However, we processed a replacement as requested, but this was then accidentally mislabeled; this is a human error that can unfortunately happen. After failed attempts on your order, it is in our policy to refund you. We will get this order refunded for you ASAP, and if you would like to make a fresh order we will be happy to supply you with your new items. For any more assistance, please don't hesitate to get in touch with one of our helpful advisors; we are sorry for the inconvenience caused. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“I am still yet to receive these t shirts. The were allegedly sent out for delivery. I work from home and have a video doorbell and nobody attempted to deliver the shirts. I was then informed by email that they were available for collection at a shop that is an hour round trip from my home.”

Helpful Report

Posted 3 years ago

Hi Emma, Thank you for leaving feedback, we can see that you emailed in regarding this issue. One of our colleagues looked into this and can see the parcel was held at your local DPD pickup shop; this is a new policy by DPD to allow the parcel to be collected the same day, as well as saving the environment. We can see this parcel was held at the pickup shop for over a week and was then returned to us as no collection took place. As a result, you emailed in to discuss this issue further and request a refund; this was swiftly actioned by one of our team who emailed you back. We apologise for the inconvenience caused regarding this. However, a resolution was acted as soon as we were made aware. For any future enquiries, our friendly team are here to help if you need to get in touch. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“I haven't received my items. Never had it, very disappointed.”

Helpful Report

Posted 3 years ago

Hi Rocio, we are sorry to hear you weren't happy with your order. We can see on the system that your order has now been refunded. If this is not the case or you need any assistance, please don't hesitate to get in touch with one of our helpful advisors at 01928 579 951 or info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“Very poor quality hoodies hence why I returned all”

Helpful Report

Posted 3 years ago

Hi Mekeje, we are sorry to hear these products were not for you. We have a variety of brands on our website that reflect quality differently. If you ever need any guidance in the future about what garments suit you best, please don't hesitate to contact one of our helpful advisors, where we can help you find exactly what you're after in a garment. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“I ordered black T-shirts then changed on the invoice to purple Not impressed”

Helpful Report

Posted 3 years ago

Hi Alex, we are sorry to hear about this. We can see on your invoice that you ordered aubergine t-shirts; you are welcome to return these items back to us with the replacement of black t-shirts. Please don't hesitate to contact one of our helpful advisors on 01928 579 951 or at info@buytshirtsonline.co.uk, where we can rectify this issue for you. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“On the picture on the website the mask was all black but when I revived the masks they have a white strip along the top and bottom, which was disappointing to see. With Christmas I haven’t had time to give my review. Unhappy customer 😞”

Helpful Report

Posted 3 years ago

Hi Jasbir, we are sorry to hear about this - this sounds to be an issue with the garment which as a result, if you would like to get in touch with one of our helpful team at info@buytshirtsonline.co.uk or on 01928 579 951 to rectify this problem for you. As a friendly reminder, please don't hesitate to contact our friendly advisors if there is ever an issue with one of our garments, and then we can help resolve your order with a replacement or refund. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“I have not received my items!”

Helpful Report

Posted 3 years ago

Hi Sophie, we are so sorry to hear you have not received your items. We can see on your DPD tracking information that your delivery driver had missed you two times on the 15th & 16th December and, as a result, has now been returned back to us. If you would like to get in touch with us on our phone line 01925 579 951 or at info@buytshirtsonline.co.uk, one of our helpful advisors can sort this for you with a replacement order or a refund. Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“My product hasn’t arrived.”

Helpful Report

Posted 3 years ago

“My top didn’t arrive so I got in touch Alfie you to say it wasn’t in stock and asked if I would like a refund. Was no communication from you re:this until I asked after two weeks of waiting for my item.”

Helpful Report

Posted 3 years ago

“Hi i still have not received my order”

Helpful Report

Posted 3 years ago

Hi there, we are sorry to hear you have not yet received your order. We can see on your DPD tracking that there was a failed delivery four times since the 8th of November and as a result of this has been returned back to our depot. We will send out replacements to the same delivery address so these should be with you by Wednesday. If you could get in touch with us tomorrow via info@buytshirtsonline.co.uk or on 01928 579 951 where one of our helpful advisors can discuss with you the tracking of your order. As a gentle reminder, if there is ever an issue in the future please don't hesitate to contact us so that our friendly team can help rectify any issues for you. We apologise for this occurrence and if you need any more assistance with your order, we are here to help via email or telephone. 🙂 Kind regards, Buytshirtsonline LTD

Posted 3 years ago

“Bought t shirts, jumpers and hoodies a few weeks ago and still haven’t received them. Might not be buytshirtsonline fault as it’s with dpd, but still frustrating as dpd aren’t helping and you can’t do anything about it”

Helpful Report

Posted 4 years ago

Hi Stacey, we are sorry to hear that you have not yet received your order. We can see on your tracking info that DPD had tried to deliver to your neighbour, as requested on the 13th of October, but has been held in the DPD depot since. If you could please get in touch with one of our friendly advisors on 01928 579 951 or at info@buytshirtsonline.co.uk where we can discuss and resolve this issue for you. For any issues in the future, please don't hesitate to get in contact where our helpful team can help rectify any order issues. Kind regards, Buytshirtsonline LTD

Posted 4 years ago

“Order XL T shirts but instead got all L T shirts! Worst thing is the order sheet in the bag clearly says XL”

Helpful Report

Posted 4 years ago

Hi Mohammad, we are sorry to hear your order may have not been correct. If you could please get in touch with one of our helpful advisors on 01928 579 951 or at info@buytshirtsonline.co.uk where we can discuss and rectify this issue. As a friendly reminder, please don't hesitate to get in contact with our friendly team as we are here to help. Kind regards, Buytshirtsonline LTD

Posted 4 years ago

“I paid £6 delivery but recieved items too late for the occasion I wanted them for. I wanted to return them and was told I would have to pay for the return. The delivery fee and the possible return fee would have far exceeded the cost of the items I purchased. I was told I had only bought a few items and you as a company depend on multiple purchases. You should make me feel valued as a customer even if I only want to spend a £1. Not everyone has alot of money!”

Helpful Report

Posted 4 years ago

Hi Kim, We are sorry you felt this way about our service. Our terms & conditions state our delivery costs and possible returns fee that we recommend our customers to read before purchase to avoid any upset. We can see that your order was placed on Thursday evening, which we dispatched on Friday at 8:44 am, which was then delivered to you on the next working day, which was Monday. Our dispatch times are 1 to 2 days, and delivery is during working days, we dispatched within 1 day and delivered on the next working day, so we are sorry you did not receive your goods in time for your occasion. As a company, we do value our customers' needs and so if you would like to discuss this any further, our advisors are here to help so please don't hesitate to get in touch if need be. Kind regards, Buytshirtsonline LTD

Posted 4 years ago

Buytshirtsonline LTD is rated 4.7 based on 7,770 reviews