Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Buytshirtsonline LTD Reviews

4.7 Rating 7,294 Reviews
93 %
of reviewers recommend Buytshirtsonline LTD
Company Reviews Product Reviews
10,937
 Metrics Info
4.7
Based on 7,294 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Buytshirtsonline LTD Reviews
Visit Website

Phone:

01928579951

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Truly terrible service. I received an email to say an item I’d been waiting for was now in stock and would be delivered within 3-4 days. I ordered right away (9th Dec) and waited for the dispatched email. Nothing came so I contacted them on Dec 16th to be told my order was ready to be dispatched that day or the 17th for definite. Come the 18th no dispatched email had arrived so I messaged again to be told my order was ready to be dispatched on that day or the 19th. I explained if already been told this once and the guy said I shouldn’t have been but he knew for sure it was being dispatched on the 18th/19th and would definitely be with me for Christmas (it’s a Christmas order for some kids). No dispatched email came so contacted again, I was told “hopefully” it would be dispatched “soon”. I explained that I didn’t have much faith in him saying “hopefully” it will dispatched. Surely there is no “hopefully” about it, either it’s ready to be dispatched on the 19th like they said or it’s not? Anyway, its now the 21st and I’ve had no dispatched email so I’ve contacted them again to be told the order isn’t even ready, it’s not been processed and the warehouse it’s in is now closed but they hope to have information about what they intend to do regarding dispatching soon. Safe to say I’m not expecting my order or an update and I imagine I’ll have to chase for a refund after letting children down right before Christmas. Very poor, half hearted customer service and a company quite obviously using Covid-19 restrictions brought in this weekend as an excuse for their lousy work over the last 2 weeks. You can’t say it’s coronavirus’s fault that I was told my order was ready to be dispatched on 4 different dates when it hadn’t even been processed. Company would benefit from not using coronavirus as an excuse for their own mistakes and actually updating customers instead of letting us chase them. Save your time and money and order elsewhere.”
Helpful Report
Posted 3 years ago
""
Verified Buyer
“Cancelled my order without letting me know, and haven’t bothered refunding me either. Absolute scammers.”
Helpful Report
Posted 3 years ago
""
Verified Buyer
“No communication waited over a week for my order and still hasn’t arrived”
Helpful Report
Posted 3 years ago
""
Verified Buyer
“Rubbish company !!! Order was placed 2 weeks ago and still not arrived”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Didn't have items I ordered. Refunded”
Helpful Report
Posted 3 years ago
Val Shapiro
Verified Buyer
“Not yet received 6 days after ordering.”
Helpful Report
Posted 3 years ago
""
Verified Buyer
“Bad customer service, phone not properly attended to. My order still waiting to be dispatched after 2weeks. Never coming back to you guys, I hope I get my orders one day soon😔😔”
Helpful Report
Posted 3 years ago
Hello, We are experiencing a high volume of calls at the moment, we're working with skeleton staff so we are trying to answer as many people as possible. Orders are taking 5-7 working days to be dispatched at the moment, if you contact us with your WEB order number either by phone or email we will have a look into this for you.
Posted 3 years ago
Johnny Roberts
Verified Buyer
“Terrible experience all round. Bad communication, misleading timings, unable to contact on phone. Real let down and will not use again.”
Helpful Report
Posted 3 years ago
Brent Cutler
Verified Buyer
“It would be nice if I got my order, its been well over 1 week since I ordered!”
Helpful Report
Posted 3 years ago
Hello, I am sorry to hear that you've not yet received your order. Due to unforeseen delays, orders are taking a little bit longer to be dispatched. Once your order has been dispatched, we will pop you an email to confirm and delivery will be the next working day. We appreciate your patience at this time https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122
Posted 3 years ago
Gabrielle Crockatt
Verified Buyer
“Ordered, but not yet received!”
Helpful Report
Posted 3 years ago
Hello, I am sorry to hear that you've not yet received your order. Due to unforeseen delays, orders are taking a little bit longer to be dispatched. Once your order has been dispatched, we will pop you an email to confirm and delivery will be the next working day. We appreciate your patience at this time https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122
Posted 3 years ago
Darren Hughes
Verified Buyer
“Not received the order”
Helpful Report
Posted 3 years ago
Hello, I am sorry to hear that you've not yet received your order. Due to unforeseen delays, orders are taking a little bit longer to be dispatched. Once your order has been dispatched, we will pop you an email to confirm and delivery will be the next working day. We appreciate your patience at this time https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122
Posted 3 years ago
Dad D
Verified Buyer
“More than 10 working days to process the order, disappointed! This is a recurring and usual nowadays.”
Helpful Report
Posted 3 years ago
Hello, I am sorry to hear that you've not yet received your order. Due to unforeseen delays, orders are taking a little bit longer to be dispatched. Once your order has been dispatched, we will pop you an email to confirm and delivery will be the next working day. We appreciate your patience at this time https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122
Posted 3 years ago
""
Verified Buyer
“I paid £5 for quick delivery and I’m still waiting. I1 week later and it still hasn’t left the warehouse and out with a delivery driver. Think my delivery charge should be refunded. Won’t order from here again”
Helpful Report
Posted 3 years ago
Good afternoon, I am sorry to hear that you have not yet received your order. Orders are currently taking 4 working days to be dispatched but this is just an approximate due to delays that we are currently experiencing. All information regarding Christmas deliveries can be found here: https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122 If you contact us directly we can look into the status of your order and provide an estimated delivery date for you, if this has not yet been emailed to yourself. We apologise for any inconvenience this may have caused.
Posted 3 years ago
Carla Purkiss
Verified Buyer
“The delivery is always so ridiculously slow that I will no longer be using them as a supplier. I have had 3 deliveries from alternative suppliers in the time its taken to send this order. Meaning my delivery timescales to my customers are also off.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“One star purely because all the teeshirts ordered were far,far too big, the youth teeshirt for a 7-8 year old would fit a size 12-14 female adult easily. Having to return all and re-order makes it time consuming and expensive. Quality was good”
Helpful Report
Posted 3 years ago
Elizabeth Spencer
Verified Buyer
“Bought 4 t shirts and was sent 3. Wish BTO would respond to my emails and phone calls as I cannot seem to resolve this matter.”
Helpful Report
Posted 3 years ago
Good morning Elizabeth, All of our emails are up to date, I am unable to find anything for 439918 - can you check that you've emailed info@buytshirtsonline.co.uk and if not, please can you forward this and we will deal with this immediately. Our customer service lines are now open from 9am-5pm if you'd like to call on 01928 579 951.
Posted 3 years ago
Kate Andrews
Verified Buyer
“I can’t write a review on t shirts I haven’t received!”
Helpful Report
Posted 3 years ago
Hello Kate, If you contact us on 01928 579 951, we can look into where your order is. Your tracking should have been emailed to you, please note that orders are taking 3-4 working days to be dispatched at the moment.
Posted 3 years ago
""
Verified Buyer
“Hi I’ve sent the whole order back I’m afraid not happy with the quality it cost me over £14 p&p so not happy with that nether I’m awaiting full credit once you’ve received the parcel back”
Helpful Report
Posted 3 years ago
Good morning, I'm sorry to hear that you're unhappy with your order. Usually the AWDis range are good quality - we will look into your returned parcel and report to the brand if needs be. With regards to the postage cost, it would be down to yourself to choose an affordable courier, we recommend Parcels2Go as parcels are normally no more than £5 depending on the weight. Your order was refunded on 19th November 2020, 3:24 pm and should be back in your PayPal account. We hope that this resolves the matter and apologise for any inconvenience.
Posted 3 years ago
Martin Harvey
Verified Buyer
“I placed my order on Nov 9th. According to DPD tracking it has not yet been received can you look into it please and reply asap. Kind Regards Martin”
Helpful Report
Posted 3 years ago
Hello Martin, if you contact our customer service team on 01928 579 951 and give them your web order number, they will track this for you.
Posted 3 years ago
Anonymous
Verified Buyer
“Still have not received my order, and tried to call but no answer, not good service!!!!”
Helpful Report
Posted 3 years ago
Buytshirtsonline LTD is rated 4.7 based on 7,294 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request