Name: Buytshirtsonline LTD
Rating: 4.70

“All shirts were supposed to be 100% polyester but only one was out of 6”

Posted 4 years ago

Hello, This would seem strange as looking at your order you've received all B&C sublimation and the AWDis Just Cool Polyester T-Shirts - would you be able to contact us directly regarding this and we can look into which shirts you've received? Kind regards Amanda

Posted 4 years ago

“I did not get my product, I had to cancel the order due to technical difficulties with your payment system. It did not add delivery charge, and I could not follow a link added to make this as an additional payment as it was also not working correctly, I could not cancel and re order due to this , And therefore had to cancel completely”

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Posted 4 years ago

Good morning Adam, We note that we did send you all payment options to change your order from Collect In Store to delivery - we also advised that you could call the office to make this payment.

Posted 4 years ago

“I have never received my order unfortunately.”

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Posted 4 years ago

Good morning Jay, I am sorry to hear that you're yet to receive your order. Can you please contact us directly on 01928 579 951 and we will look into this with DPD?

Posted 4 years ago

“Still not arrived”

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Posted 4 years ago

Good morning, I am sorry to hear that your order is yet to be delivered. If you can contact us directly on 01928 579 951 - quoting your web order number, we will look into this for you.

Posted 4 years ago

“I did not recieve the correct products that I orderd”

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Posted 4 years ago

“I have not received my order......”

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Posted 4 years ago

“Truly terrible service. I received an email to say an item I’d been waiting for was now in stock and would be delivered within 3-4 days. I ordered right away (9th Dec) and waited for the dispatched email. Nothing came so I contacted them on Dec 16th to be told my order was ready to be dispatched that day or the 17th for definite. Come the 18th no dispatched email had arrived so I messaged again to be told my order was ready to be dispatched on that day or the 19th. I explained if already been told this once and the guy said I shouldn’t have been but he knew for sure it was being dispatched on the 18th/19th and would definitely be with me for Christmas (it’s a Christmas order for some kids). No dispatched email came so contacted again, I was told “hopefully” it would be dispatched “soon”. I explained that I didn’t have much faith in him saying “hopefully” it will dispatched. Surely there is no “hopefully” about it, either it’s ready to be dispatched on the 19th like they said or it’s not? Anyway, its now the 21st and I’ve had no dispatched email so I’ve contacted them again to be told the order isn’t even ready, it’s not been processed and the warehouse it’s in is now closed but they hope to have information about what they intend to do regarding dispatching soon. Safe to say I’m not expecting my order or an update and I imagine I’ll have to chase for a refund after letting children down right before Christmas. Very poor, half hearted customer service and a company quite obviously using Covid-19 restrictions brought in this weekend as an excuse for their lousy work over the last 2 weeks. You can’t say it’s coronavirus’s fault that I was told my order was ready to be dispatched on 4 different dates when it hadn’t even been processed. Company would benefit from not using coronavirus as an excuse for their own mistakes and actually updating customers instead of letting us chase them. Save your time and money and order elsewhere.”

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Posted 4 years ago

“Cancelled my order without letting me know, and haven’t bothered refunding me either. Absolute scammers.”

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Posted 4 years ago

“No communication waited over a week for my order and still hasn’t arrived”

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Posted 4 years ago

“Rubbish company !!! Order was placed 2 weeks ago and still not arrived”

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Posted 4 years ago

“Didn't have items I ordered. Refunded”

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Posted 4 years ago

“Not yet received 6 days after ordering.”

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Posted 4 years ago

“Bad customer service, phone not properly attended to. My order still waiting to be dispatched after 2weeks. Never coming back to you guys, I hope I get my orders one day soon😔😔”

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Posted 4 years ago

Hello, We are experiencing a high volume of calls at the moment, we're working with skeleton staff so we are trying to answer as many people as possible. Orders are taking 5-7 working days to be dispatched at the moment, if you contact us with your WEB order number either by phone or email we will have a look into this for you.

Posted 4 years ago

“Terrible experience all round. Bad communication, misleading timings, unable to contact on phone. Real let down and will not use again.”

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Posted 4 years ago

“It would be nice if I got my order, its been well over 1 week since I ordered!”

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Posted 4 years ago

Hello, I am sorry to hear that you've not yet received your order. Due to unforeseen delays, orders are taking a little bit longer to be dispatched. Once your order has been dispatched, we will pop you an email to confirm and delivery will be the next working day. We appreciate your patience at this time https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122

Posted 4 years ago

“Ordered, but not yet received!”

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Posted 4 years ago

Hello, I am sorry to hear that you've not yet received your order. Due to unforeseen delays, orders are taking a little bit longer to be dispatched. Once your order has been dispatched, we will pop you an email to confirm and delivery will be the next working day. We appreciate your patience at this time https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122

Posted 4 years ago

“Not received the order”

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Posted 4 years ago

Hello, I am sorry to hear that you've not yet received your order. Due to unforeseen delays, orders are taking a little bit longer to be dispatched. Once your order has been dispatched, we will pop you an email to confirm and delivery will be the next working day. We appreciate your patience at this time https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122

Posted 4 years ago

“More than 10 working days to process the order, disappointed! This is a recurring and usual nowadays.”

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Posted 4 years ago

Hello, I am sorry to hear that you've not yet received your order. Due to unforeseen delays, orders are taking a little bit longer to be dispatched. Once your order has been dispatched, we will pop you an email to confirm and delivery will be the next working day. We appreciate your patience at this time https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122

Posted 4 years ago

“I paid £5 for quick delivery and I’m still waiting. I1 week later and it still hasn’t left the warehouse and out with a delivery driver. Think my delivery charge should be refunded. Won’t order from here again”

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Posted 4 years ago

Good afternoon, I am sorry to hear that you have not yet received your order. Orders are currently taking 4 working days to be dispatched but this is just an approximate due to delays that we are currently experiencing. All information regarding Christmas deliveries can be found here: https://www.buytshirtsonline.co.uk/covid-19-update-limited-shipping-dispatch-is-currently-3-4-working-days-i122 If you contact us directly we can look into the status of your order and provide an estimated delivery date for you, if this has not yet been emailed to yourself. We apologise for any inconvenience this may have caused.

Posted 4 years ago

“The delivery is always so ridiculously slow that I will no longer be using them as a supplier. I have had 3 deliveries from alternative suppliers in the time its taken to send this order. Meaning my delivery timescales to my customers are also off.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Buytshirtsonline LTD Reviews