Truly terrible service. I received an email to say an item I’d been waiting for was now in stock and would be delivered within 3-4 days. I ordered right away (9th Dec) and waited for the dispatched email. Nothing came so I contacted them on Dec 16th to be told my order was ready to be dispatched that day or the 17th for definite. Come the 18th no dispatched email had arrived so I messaged again to be told my order was ready to be dispatched on that day or the 19th. I explained if already been told this once and the guy said I shouldn’t have been but he knew for sure it was being dispatched on the 18th/19th and would definitely be with me for Christmas (it’s a Christmas order for some kids). No dispatched email came so contacted again, I was told “hopefully” it would be dispatched “soon”. I explained that I didn’t have much faith in him saying “hopefully” it will dispatched. Surely there is no “hopefully” about it, either it’s ready to be dispatched on the 19th like they said or it’s not? Anyway, its now the 21st and I’ve had no dispatched email so I’ve contacted them again to be told the order isn’t even ready, it’s not been processed and the warehouse it’s in is now closed but they hope to have information about what they intend to do regarding dispatching soon. Safe to say I’m not expecting my order or an update and I imagine I’ll have to chase for a refund after letting children down right before Christmas. Very poor, half hearted customer service and a company quite obviously using Covid-19 restrictions brought in this weekend as an excuse for their lousy work over the last 2 weeks. You can’t say it’s coronavirus’s fault that I was told my order was ready to be dispatched on 4 different dates when it hadn’t even been processed. Company would benefit from not using coronavirus as an excuse for their own mistakes and actually updating customers instead of letting us chase them. Save your time and money and order elsewhere.