Buytshirtsonline LTD Reviews

Name: Buytshirtsonline LTD
Rating: 4.70

4.7 Rating 7,284 Reviews

93 %

of reviewers recommend Buytshirtsonline LTD

4.7

Based on 7,284 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01928579951

Buytshirtsonline LTD 5 star review on 16th March 2024

Agita Makevica

Buytshirtsonline LTD 5 star review on 23rd February 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a month I have not received the products and it is unclear where I should turn to.”

Helpful Report

Posted 1 year ago

Hi Per, We are sorry to hear about this. Unfortunately, looking at your DPD tracking information, your parcel appears to be missing by DPD. We hadn't known of this until you got in touch with us yesterday, which as a result, one of our helpful team emailed you back within five minutes about sending out replacements for you. If you still haven't received your order, please get in touch with our customer service team at 01928 579951. Our phone line is available Monday-Friday, 9am-5pm, or you can email us at info@buytshirtsonline.co.uk. If there is ever an issue with your order, please don't hesitate to contact our friendly customer service team, where we can then rectify any problems as soon as possible. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Not received item”

Helpful Report

Posted 1 year ago

Hi Morgan, We are sorry to hear you haven't yet received your item. This appears to have been lost with DPD whilst on delivery. If you could please get in touch with our customer service team on 01928 579951 where we can then rectify this issue. Our phone line is available Monday-Friday, 9am-5pm, or you can email us at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Sweatshirts shrunk to an unwearable size on their first 40oC wash... not very eco friendly to buy and use only once. These are now off to the charity shop, and a lesson learned to buy quality next time.”

Helpful Report

Posted 1 year ago

Good afternoon, We are sorry to hear you are not pleased with your order. All of our garments are pre-shrunk, and if washing instructions are followed, they should not shrink in the wash. If there is ever an issue with your order or you would like to discuss this any further, please don't hesitate to get in touch with one of our helpful advisors via our website live chat, email at info@buytshirtsonline.co.uk or call us on 01928 579951. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Items are very poor quality.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear you were not too happy with your order. If you are unhappy with your purchased items, please get in touch with one of our helpful advisors at 01928 579951 or email info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“I still haven’t received my order”

Helpful Report

Posted 1 year ago

Hi Leticia, We are sorry to hear you may not have received your items. We can see that you have been in contact with one of our advisors, and this has been resolved. If this is not the case, please don't hesitate to get in touch with our helpful team today at info@buytshirtsonline.co.uk or via our phone line or 01928 579951. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Didn’t receive my order.”

Helpful Report

Posted 1 year ago

Hi Maria, We can see via your order information that your order was refunded on the 4th of August. If this was not necessary and you would like to place another order with us, please don't hesitate to get in touch with our helpful team via our website live chat, email at info@buytshirtsonline.co.uk or on 01928 579951. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“My order with the 3 bottles and lunch boxes I got email with a photo of my delivery outside my front door but I didn't actually get it I was out all day? Thanks Amber”

Helpful Report

Posted 1 year ago

Hi Amber, We can see via your DPD tracking information that your parcel was delivered and received on the 30th of July at 13:19. As per your tracking information, we can also see a picture of this being delivered. If this was not the case and you have not yet received your parcel, please get in touch with one of our helpful team at info@buytshirtsonline.co.uk or on 01928 579951. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Absolutely terrible ordered 6 sky blue t-shirts got sent 6 red t-shirts called them said no problem will sort it out over 2 weeks later the correct T-shirts still haven’t arrived and no one has answered my emails”

Helpful Report

Posted 1 year ago

Hi Steven, We are to hear you were not happy with our service. We can only apologise that the wrong items were sent to you. When we were made aware, we reacted swiftly by placing the correct colours on order for you. However, these t-shirts were on back-order, which unfortunately can happen from time to time. As a result of this, we had agreed to offer you a refund, in which this has now been actioned. We apologise for the inconvenience caused. If you would like to place another order with us, our advisors are available to inform you about our garments on 01928 579951 or via email at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“The delivery company still hasn't delivered it 😕”

Helpful Report

Posted 1 year ago

Hi Monica, We are sorry to hear you have not yet received your items. We can see via your DPD tracking information that was emailed over to you, that you have had five missed delivery attempts since your order was placed on June 24th. As a result of this, your parcel has now been delivered back to us. As there have been over three missed delivery attempts, we will not resend out this parcel, and a refund will be actioned. If you still require your items, you are more than welcome to replace your order with us. As a friendly reminder, our friendly customer service is here to help with your order on 01928 579951, our website live chat or via email at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“I haven't actually received my t-shirts yet....get a better courier”

Helpful Report

Posted 1 year ago

Hi Robert, We are sorry to hear you have not received your parcel. We can see via your DPD tracking information that you have had two missed deliveries on the 27th of May and the 28th of May. As a result of this, it has been returned back to the DPD depot. Please get in touch with one of our helpful team on 01928 579951 to organise your delivery. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Ive not yet received my order 🤷‍♀️”

Helpful Report

Posted 1 year ago

Hi Sarah, We are sorry to hear about this. Unfortunately, we can see on your order information that this has been flagged as an incomplete order meaning we never received your funds and your order was never processed. If you would like to get in touch to discuss this further, please don't hesitate to call us on 01928 579951. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Not delivered to redirected address as I wasn’t in - parcel thrown over a side gate - good job it was in plastic bag and not fragile….!!”

Helpful Report

Posted 1 year ago

Hi Brigid, We are sorry to hear about this. On your DPD tracking information, we can see that you had not set a redirected address for your parcel. We can only apologise for the service that DPD has provided as a safe place which we can see is unacceptable, and this is not our usual high standard of service. If you would like to raise this issue further, or if there is ever an issue with the garments, please don't hesitate to contact one of our helpful advisors. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“I still do not have my order. Never been contacted by the parcel company and need the garments urgently.”

Helpful Report

Posted 1 year ago

Good morning, We are sorry to hear about this. As discussed in our email chain, this courier will not be getting in touch with you as they explained there is an issue with your address that can only be rectified by you. One of our colleagues who has been discussing this with you has provided you with courier phone numbers for you to contact to correct your address for you to receive your parcel. We are sorry about this inconvenience, but unfortunately, this is not something we can help with as it is your address that is causing the problem with delivery, and we are unaware of what this issue could be hence why the courier would like you to get in touch. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Unexplained order cancellation and refund - presume out of stock but poor communication”

Helpful Report

Posted 1 year ago

Good afternoon, As discussed in our emails, you can see on the orders that there was a pricing issue with your purchased garments which meant some items were incorrectly priced. As per our terms and conditions, we have the right to cancel any orders at any time. If you would like to discuss this any further, please don't hesitate to call one of our friendly team at 01928 579 951 or email at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“I ordered shirts using the correct code but didn't realise this code is applied to both women's and men's polos. I was not allowed to exchange the products and have hence wasted £14 in postage. Not impressed.”

Helpful Report

Posted 1 year ago

Hi Ros, We appreciate you leaving us feedback. Unfortunately, as per our returns policy, we clearly state that we do not allow refunds for delivery payments if the customer makes a mistake with their order. If you would like to discuss our returns policy or your order any further, our helpful advisors are available via live chat on our website, email at info@buytshirtsonline.co.uk or our phone line at 01928 579951. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“The heavy fruit of the loom t-shirts always shrink in the first wash. Waste of money. The heavy fruit of the loom polo shirts keep their shape in the wash. They are good quality.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for leaving feedback with us. We are sorry to hear you aren't happy with your order. For any assistance on our garments, our friendly advisors are here to help on our phone line or on our live chat. Please don't hesitate to give us a call on 01928 579 951 if you would like to return or have items refunded, and one of our helpful team will be happy to assist you. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“Third time of asking, paid on the 12/03/22 purchase still not received, by all accounts attempted delivery 3 times,I'm sure!! called week later, sorry returned to depot, rang 18th not received rang again 23rd, sorry sir been sent to Denmark. I think logistic department require a map, as idot believe there's an Ashford Kent in Denmark. To all enjoy your wait! Still not received!!! Happy shoppingm”

Helpful Report

Posted 2 years ago

Hi, thank you for getting in touch, and we are sorry you have not received your order. We can see on your tracking information that your parcel had missed deliveries by DPD and returned to their depot; if you would like to get in touch about your tracking, we are happy to supply this to you. We can understand your frustration on this matter. As discussed via email, we recommended a refund on your order. However, we processed a replacement as requested, but this was then accidentally mislabeled; this is a human error that can unfortunately happen. After failed attempts on your order, it is in our policy to refund you. We will get this order refunded for you ASAP, and if you would like to make a fresh order we will be happy to supply you with your new items. For any more assistance, please don't hesitate to get in touch with one of our helpful advisors; we are sorry for the inconvenience caused. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“I am still yet to receive these t shirts. The were allegedly sent out for delivery. I work from home and have a video doorbell and nobody attempted to deliver the shirts. I was then informed by email that they were available for collection at a shop that is an hour round trip from my home.”

Helpful Report

Posted 2 years ago

Hi Emma, Thank you for leaving feedback, we can see that you emailed in regarding this issue. One of our colleagues looked into this and can see the parcel was held at your local DPD pickup shop; this is a new policy by DPD to allow the parcel to be collected the same day, as well as saving the environment. We can see this parcel was held at the pickup shop for over a week and was then returned to us as no collection took place. As a result, you emailed in to discuss this issue further and request a refund; this was swiftly actioned by one of our team who emailed you back. We apologise for the inconvenience caused regarding this. However, a resolution was acted as soon as we were made aware. For any future enquiries, our friendly team are here to help if you need to get in touch. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“I haven't received my items. Never had it, very disappointed.”

Helpful Report

Posted 2 years ago

Hi Rocio, we are sorry to hear you weren't happy with your order. We can see on the system that your order has now been refunded. If this is not the case or you need any assistance, please don't hesitate to get in touch with one of our helpful advisors at 01928 579 951 or info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“Very poor quality hoodies hence why I returned all”

Helpful Report

Posted 2 years ago

Hi Mekeje, we are sorry to hear these products were not for you. We have a variety of brands on our website that reflect quality differently. If you ever need any guidance in the future about what garments suit you best, please don't hesitate to contact one of our helpful advisors, where we can help you find exactly what you're after in a garment. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

Buytshirtsonline LTD is rated 4.7 based on 7,284 reviews