Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,649 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time , good price , original matirial”

Helpful Report

Posted 2 years ago

“Ordered a makita DUX60X on Monday then informed on Wednesday this out of stock and offered the 18-volt version. Unfortunately, I had ordered the hedge cutter attachment from another supplier that arrived. tried several times to call them and email them but got no response. the phone number on PayPal does not exist and I tried the landline at 8am it says all operators are busy.! what an absolute joke of a company to deal with.”

Helpful Report

Posted 2 years ago

Hi Jim, Thanks for your review. Sorry you have found it impossible to get in touch. We have multiple channels of enquiry available. You can call us on 01502 4730525 - lines open 8am - 5pm Mon-Fri and 8am - 12pm on Saturdays. You can email us through "websales@buyaparcel.com" If you ordered from us through a platform like eBay, Amazon, Manomano or B&Q you can also contact us through the platforms messaging systems. Apologies that you ordered Monday but we were unable to alert this issue until the following Wednesday. Much to our frustration, and we are sure yours too, on a rare occasion there can be an issue with our stock or the supply of an order. Sadly an issue like this may not be discovered until the order is being picked, shortly before dispatch. We would always provide as much information we could as far as when more stock is due and offer to cancel and refund the order when we reach out regarding these issues. If you just reply directly to the contact you were sent, our team should pick that up all but right away. If this issue isn't yet resolved for you, we would like to get it sorted. Please get in touch with our friendly team at your convenience if we can still assist with this problem. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Very nice minimalistic and sturdy product and best value found online.”

Helpful Report

Posted 2 years ago

“Excellent service especially when things beyond their control go wrong, as in my case. My parcel was due next day via DPD, it didn't arrive despite a text message saying that it had been delivered? It had been delivered to the wrong address! I contacted DPD but only received an automated reply I then rang Buyaparcel who quickly sent over a claim form which resulted in me receiving a replacement the next day. You couldn't get any better than that. Well done.”

Helpful Report

Posted 2 years ago

“Order came as described, not immediately but within a fairly quick turnaround time.”

Helpful Report

Posted 2 years ago

“It was unfortunate that the product you sent me was not the one I ordered. These things happen, but you couldn’t replace it with the product I needed. Agreement to return was easy with a provided label for posting et cetera. The trouble is I had to chase you three times over two weeks to do the refund. When you said you’ll be refunding in two of receipt. That’s not good.”

Helpful Report

Posted 2 years ago

“A great set of lights and as ever excellent service from Buy a Parcel”

Helpful Report

Posted 2 years ago

“Valve is not working. Cold feed not flowing. Have had to replace it with my old valve which, although leaking, is working What about getting my money back?”

Helpful Report

Posted 2 years ago

HI Edward, Sorry to hear you have had trouble with a valve ordered from buyaparcel. We do our best to ensure we only work with manufacturers providing quality products, sadly and unavoidably on occasion some products can have a fault. This kind of product would always be supplied with a warranty. Our friendly team would always assist with such problems and would love to sort this issue for you. Please get in touch at your convenience if you haven't already. Kind regards, buyaparcel customer services.

Posted 2 years ago

“The bag is of reasonable quality dimensions suited my application (i.e. light duty not heavy duty) great service”

Helpful Report

Posted 2 years ago

“Brilliant came in first class condition.”

Helpful Report

Posted 2 years ago

“Decent price, quick delivery, completely hassle free. Plus free gift to boot, how good can it be?”

Helpful Report

Posted 2 years ago

“Package arrived on time and the product was what I wanted at the best price I could find.”

Helpful Report

Posted 2 years ago

“I have bought Hozelock cascade 4000 pound pump set the price is lot cheaper then any website the delivery is free and fast very happy to buy”

Helpful Report

Posted 2 years ago

“Good value great service”

Helpful Report

Posted 2 years ago

“Delivery was quick but the product very very poor”

Helpful Report

Posted 2 years ago

“Excellent delivery and item as described”

Helpful Report

Posted 2 years ago

“Good service. Easy to order and prompt delivery. Excellent experience all round.”

Helpful Report

Posted 2 years ago

“No problems at all. Goods as described and delivered in a timely manner. Many thanks”

Helpful Report

Posted 2 years ago

“Everything was ok except for missing seal on plug I had to purchase one from screw fix . My fault for not checking sooner when it arrived .”

Helpful Report

Posted 2 years ago

“Very easy and fast”

Helpful Report

Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,649 reviews