Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,651 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,651 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the first few days they were ok but very dim, then they last about half an hour even after a sunny day. Won't bother with any more!”

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Posted 4 years ago

Hi Ian, if you are unhappy with your purchase, please email websales@buyaparcel.com or call us on 01502473025 we can deal with refunds/returns that way. I checked and couldn't see you had been in touch already before writing your review. Thanks, Mike

Posted 4 years ago

“The website was easy to use and the parcel was delivered on time”

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Posted 4 years ago

“So painless I never knew that everything had gone very well”

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Posted 4 years ago

“Slow delivery and poor communication. Disappointing.”

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Posted 4 years ago

“Bought an item which arrived in a different box from the actual item. Was then advised that they often do this if the original box is damaged, however even this box was also all bashed. Very poor as this item was a gift. Returned item and wold not use this website again.”

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Posted 4 years ago

Hi Clare, sorry we had reboxed this one - at its industrial tools it doesn't often matter but at this time of year we should have B-stocked this rebox and sent only the original boxed ones. You may have not wanted it but we could have swapped the product for better-boxed unit in A1 condition but with the caveat these things are huge, there is no easy way of getting them to you without extra tape on them and without the carrier putting labels etc. on them as they go through the network. Smaller items we box-the-box but on oversized products, best we can do is sometimes but a "skin" layer of board around the item to best protect the box. Take care and Merry Christmas from all the team here at Buyaparcel. Kind regards, Mike Parker, Managing Director.

Posted 4 years ago

“Good price delivered on time”

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Posted 4 years ago

“Mower delivered promptly but won't be used now till next Spring”

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Posted 4 years ago

“First class service, very competitive pricing and prompt delivery, what more could you want?”

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Posted 4 years ago

“good value good communication”

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Posted 4 years ago

“I specifically said that my purchased item be delivered to the rear of the address given as the front takes deliveries for someone else but my package was delivered to the front of the address causing a 2 day late delivery causing me to feel my purchase was stolen.”

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Posted 4 years ago

Hi Charlie, I cannot see that instruction on the original order, perhaps you called in with that info (I couldn't see an email from you at least). I couldn't say for sure if the carrier would have carried out the instruction but they had no opportunity here as far as I could see. You should have got tracking which would include the GPS and photo of the parcel on the property it was left at to help identify its location. I hope you have a good Christmas. Take care, Mike

Posted 4 years ago

“Buy a parcel certainly doesn't know how to package a parcel , my 3 items were just chucked into a box no packaging atall arrived dented after bashing into eachother with the contents sprewed out , no respect for customers items , industrial tools come packed with greater care”

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Posted 4 years ago

Hi Justin, as per your Trustpilot review, I take all feedback very seriously and on the back of your review on here and TP I have refunded you in full as you note on TP. Take care, have a great Christmas. Kind regards, Mike Parker (MD).

Posted 4 years ago

“Good value, good product and good service, arrived very quickly”

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Posted 4 years ago

“Prompt delivery & reasonably priced product so very happy”

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Posted 4 years ago

“Delivered quickly and as described”

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Posted 4 years ago

“Excellent price and delivery.”

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Posted 4 years ago

“Delivered on time and with care. A trusted seller.”

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Posted 4 years ago

“Excellent quick service”

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Posted 4 years ago

“Fantastic service and very competitive prices. Would definitely recommend and use again. Customer service representative was easy to reach and very helpful. 10/10”

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Posted 4 years ago

“You took the money but didn’t supply the goods”

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Posted 4 years ago

Hi Jock, sorry this is an unverified review so I cannot see the order number - if you want to email websales@buyaparcel.com or call us on 01502473025 we will be happy to look into why you don't have your goods. I would help here and no but apart from your name and email (which doesn't bring up any results on my system), I can't see what order you are referring to. Kind regards, Mike

Posted 4 years ago

“Excellent choice, very good price, quick delivery, would definitely recommend/use again”

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Posted 4 years ago

Buy A Parcel is rated 4.6 based on 10,651 reviews