Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.72

4.7 Rating 1,065 Reviews

94 %

of reviewers recommend Burrows Motor Company

Company Reviews

Metrics

4.7

Based on 1,065 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Burrows Motor Company 5 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

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“They knowledgabily guided me through to the exact model I needed and then got the price to a figure we both agreed on. There were excellent in all aspects.”

Helpful Report

(Burrows Mazda York) - Posted 2 weeks ago

Hello Mr Gregg - thank you for taking the time to leave us a five star review. We will pass your comments onto the team at Mazda York. Hopefully we will be seeing you again in the future.

Posted 1 week ago

“Came for a MOT and service, went home with a new car ordered brilliant.! Now skint.”

Helpful Report

(Burrows Toyota Barnsley) - Posted 2 weeks ago

Hi Mr Bateman - thank you for leaving us a five star review. We're glad we could help you find your dream car!

Posted 1 week ago

“Excellent friendly service......”

Helpful Report

(Burrows Kia Barnsley) - Posted 2 weeks ago

Hi Mr Shillaw - we appreciate you taking the time to leave us a five star review!

Posted 1 week ago

“During my initial visit I found staff at Burrows Rotherham to be very friendly and welcoming. I was attended to quickly and offered refreshment. Similarly when dealing with staff over the phone they were always courteous and professional.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 2 weeks ago

Hello Ms Yates - thank you for leaving us a five star review, it's all part of the service here at Burrows. We will pass your comments ack to the team at Rotherham!

Posted 1 week ago

“Very helpfull and friendly without being pushy at all. A very pleasant experience”

Helpful Report

(Burrows Mazda York) - Posted 2 weeks ago

Hello Mr Harris - thank you for taking the time to leave us a five star review. We appreciate your feedback and will pass your comments onto the team at York!

Posted 1 week ago

“Very helpful and friendly staff, thoroughly pleased with our experience.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 2 weeks ago

Hello - thank you for taking the time to leave us a five star review, it's all part of the service here at Burrows.

Posted 1 week ago

“Went in for them to look at my new car which I was having issues with the auto full beam, the man who deals with servicing department is so rude and obnoxious, he spoke to me like I was stupid and didn't know how to set the auto full beam up properly despite telling him I knew how to do it, can't imagine he would have spoke to a man that way! Needs a lesson in customer service I think. When I went back I said to him about it being adaptive full beam and that was why the light was staying on he turned round and said 'well everyday is a school day isn't it' I was only trying to tell him what he clearly did not know.... so rude! Will not be taking it into Worksop branch in future, I will ask to go to Rotherham.”

Helpful Report

(Burrows Toyota Worksop) - Posted 1 month ago

“Fantastic customer service by Dan as always at Worksop Toyota”

Helpful Report

(Burrows Toyota Worksop) - Posted 1 month ago

Hi Mr West - thank you for taking the time to leave us a five star review, we will pass your comments back to Dan and the rest of the team and hopefully we will be seeing you again in the future.

Posted 1 month ago

“Staff very helpful and knowledgeable”

Helpful Report

(Burrows Toyota Doncaster) - Posted 1 month ago

Mrs Houghton - we are happy to hear your experience with us has been five star, it's all part of the service here at Burrows. Hopefully we will be seeing you again in the future.

Posted 1 month ago

“Pleasant staff, quick service, a welcoming environment.”

Helpful Report

(Burrows Toyota Barnsley) - Posted 2 months ago

Hi Mr Lythe - thank you for taking the time to leave us a five star review, it's all part of the service here at Burrows.

Posted 2 months ago

“Darren. your salesman, was extremely helpful and talked me through the decision to buy a Toyota Yaris hybrid. Indeed he has been available since and last week re-set the clock. I love the car. However, I had to call the garage because the car's battery was flat. Alan came and sorted the problem I should have been driving this brand new ex showroom car and building up the battery charge but have since! Mind you is it true that if the Yaris hybrid is left for say a fortnight the battery will run flat? I hope to go on holiday this year and am worried that that is the case. However, apart from that query I must finish on a positive not because the car is fabulous and I had never considered buying a Toyota until being persuaded to go and have a look by my friend Eric and my nephew Alan too. On Friday in the Lidl car park, Barnsley two other customers admired my Yaris and quizzed me. They both had OLD Toyotas. Perhaps potential customers of Burrows, Barnsley. Thank you very much”

Helpful Report

(Burrows Toyota Barnsley) - Posted 2 months ago

Hello Mrs Richardson - we are pleased to hear your experience with us has been five star, it's all part of the service here at Burrows. We will pass your comments back to Darren and the rest of the team. We wish you many happy driving miles in your Yaris Hybrid and hopefully we will be seeing you again in the future.

Posted 2 months ago

“Good, Good,, ok”

Helpful Report

(Burrows Toyota Sheffield) - Posted 2 months ago

Hello Miss Hussain - thank you for taking the time to leave us a review.

Posted 2 months ago

“Bought a used car car from Toyota Rotherham. Initially spoke to Jamie, and then dealt with Taylor. Both these guys were extremely helpful. Taylor resoponded to all my queries and took his time in dealing with me. Sorted a few issues on the car before collection - which was appreciated. Optional services were discusssed but there was no hard sell. Reception staff were also very helpful, I could see that customer care was important and all staff demonstrated this. Car was fully valeted before collection. Taylor (and Jamie) are a credit to your organisation. Would highly recommend.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 2 months ago

Hello Mr Aman - thank you for taking the time to leave us a five star review, it's all part of the service here at Burrows. We will pass your kind words back to Jamie, Taylor and the rest of the team. Hopefully we will be seeing you again in the future.

Posted 2 months ago

“Excellent experience throughout. Raul in sales (Rotherham) looked after us superbly from beginning to end of our purchase of a 2021 Toyota Aygo. Obtained our new car at a fair, competitive price with a generous allowance on our trade-in. As well as Raul, met 8 members of their team having various involvements, Jamie - Sales Manager, Jack - overall manager, a chap from servicing about a particular enquiry, Lorraine from hospitality, handover people, and others, nothing too much trouble to get the right, helpful person involved. All in all a great team there at Burrows Rotherham. Will definitely be back here for our next car.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 2 months ago

Hello Mrs Walker - we are pleased to hear your experience with us has been five star, it's all part of the service here at Burrows. We will pass your comments back to Raul and the rest of the team. We look forward to seeing you again in the future.

Posted 2 months ago

“Sales assistant Claire Bryan very helpful ten out of ten but I wanted some things off old car onto new car made complete mess of doing it so two out of ten made easy job hard”

Helpful Report

(Burrows Toyota Barnsley) - Posted 2 months ago

Hello Mr Hollins - thank you for your feedback, we are pleased to hear that Claire was very helpful. If you would like us to look into the issue with your old car please let us know at info@burrowsmotorcompany.co.uk

Posted 2 months ago

“Jack, mo and team have all been fantastic from the initial discussion and sale start to ongoing input. Well worth the money you pay for the outstanding customer care and service I have received as burrows Wickersley branch.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 2 months ago

Hello - we are pleased to hear your experience with us has been five star. We will pass your comments back to Jack, Mo and the rest of the team. Hopefully we will be seeing you again in the future.

Posted 2 months ago

“With the help of Mark the purchase process was as smooth and trouble free as driving a Mazda CX 30 , thank you.”

Helpful Report

(Burrows Mazda York) - Posted 2 months ago

Hello Mr Wilson - thank you for taking the time to leave us a five star review. We will pass your comments back to Mark and the rest of the team. We wish you many happy driving miles in your Mazda CX-30 and hopefully we will be seeing you again in the future.

Posted 2 months ago

“Great buying experience. All staff very attentive and informative. No pushy sales.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 2 months ago

Hello Mrs Ibbotson - we are pleased to hear your experience with us has been five star, it's all part of the service here at Burrows.

Posted 2 months ago

“The gentleman that deals with motability cars was very good. When I picked my car up he set everything up in the car. I am very pleased with my car only problem is there is no rear windscreen wipes and that is very bad because you cannot see out of it”

Helpful Report

(Burrows Toyota Doncaster) - Posted 2 months ago

Hello Mrs Sanderson - we are pleased to hear your experience with us has been five star, it's all part of the service here at Burrows. Thank you for leaving this feedback!

Posted 2 months ago

“Excellent experience at the showroom Jacob the sales man was very helpful and pleasant He did not pressure us to buy but did us an excellent deal when we had decided to purchase After sales help was excellent as well”

Helpful Report

(Burrows Mazda Sheffield) - Posted 2 months ago

Hello Mrs Long - thank you for taking the time to leave us a five star review. We will pass your comments back to Jacob and the rest of the team. Hopefully we will be seeing you again in the future.

Posted 2 months ago

Burrows Motor Company is rated 4.7 based on 1,065 reviews