Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.73

4.7 Rating 1,068 Reviews

94 %

of reviewers recommend Burrows Motor Company

Company Reviews

Metrics

4.7

Based on 1,068 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Burrows Motor Company 5 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excel sales experience, very knowledgeable salesman who was friendly and could not discern c enough for us. First class”

Burrows Motor Company 5 star review on 28th September 2023

Helpful Report

(Burrows Kia Barnsley) - Posted 7 months ago

Hello Mr Hepworth - we are happy to hear your experience with us has been five stars, it's all part of the service here at Burrows. We wish you many happy driving miles in your Sportage and hopefully we will be seeing you again in the future.

Posted 7 months ago

“We bought a s/h car over 2 months ago and are still waiting for log book and tyre repair kit. Have left 2 messages and nobody has phoned me back. I am disappointed with after sales service. I am wondering if we have chosen wrong place to purchase a car from.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 9 months ago

“Very good experience, did not feel pressured into buying. Fiendly and efficient staff, would recommend.”

Helpful Report

(Burrows Mazda York) - Posted 1 year ago

Hi Mr Thompson - thank you for taking the time to leave us a five star review, it is all part of the service here at Burrows. We look forward to seeing you again in the future.

Posted 1 year ago

“Excellent car, but very poor customer service. Sales man was patronising and uninterested. Car came with an empty tank of fuel and no car mats, and Mint refused to add any fuel or provide car mats. The sales man also refused to allow me to speak to the manager despite several requests to do so.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review and we are sorry you found our service only 1*.

Posted 1 year ago

“Unprofessional and dishonest. I purchased from Burrows a second hand Toyota Yaris Hybrid for £16000. On the collection I discovered that my car had no service history, no manual book and had a punctured tyre. The whole morning, rather than being joyful, turned into a lengthy and unpleasant experience. I received a tank of petrol and a free service as a compensation. No responsibility was taken as such, just plenty of excuses.”

Helpful Report

Posted 1 year ago

Hi Ms Ingleby, we are sorry we did not live up to the level of service you quite rightly expect from a Toyota Centre and can only apologise that the vehicle received a puncture on the day of delivery, but understand that the tyre was replaced (which did cause a delay) at no cost. You were offered a full tank of fuel and a service by way of apology for the missing service history, which you accepted at the time of delivery, along with our sincere apologies.

Posted 1 year ago

“Very unhappy with the services, there is no communication between staff, no one knows how to deal with customers. I think that will be my first and last purchase with Toyota and will not recommend it to anyone”

Helpful Report

Posted 1 year ago

Hi Miss Khawar, we have checked with the team at Sheffield and can see that they have been trying to contact you. We understand that all your queries related to the various safety features fitted to your car that bleep with warnings such as lane departure, speed, safety cameras etc. These features can be disabled and we understand that the team have already advised you of this and offered to carry this out for you is you wish. Please do contact the team at Sheffield if you require any further assistance.

Posted 1 year ago

“Sold me a Toyota Hilux telling me it had only 1 owner when in fact it had 2 . Had know manual for the car still waiting for locking wheel nut trading standards now involved”

Helpful Report

Posted 2 years ago

“We recently bought a used Mazda from Burrows York. Simon was really professional and a great help as we were buying at a distance. The whole process was made really easy by the fantastic customer service that we received. We're really happy with our car and can't recommend their services enough!”

Helpful Report

Posted 3 years ago

Hi Mrs Austen. Thank you for taking the time to leave us a fantastic 5-star review. We'll pass your kind comments onto Simon and the team at York.

Posted 3 years ago

“I am very unhappy with the service I have had from. Burrows and Toyota since purchasing my new car in March. I am still waiting for the delivery of the spare wheel etc I ordered as part of the car I ordered in January and I still have not received a handbook etc. I have had 6 cars from Toyota in the past 15 years but this could be the last car I purchase from Toyota”

Helpful Report

(Burrows Toyota Doncaster) - Posted 4 years ago

Hi Mr Hall - we are sorry to hear that your experience with us has not been five star, this is not up to our usual standards. We will pass your comments back to our team at Doncaster. Again we apologise for the inconvenience this has caused for you.

Posted 4 years ago

Burrows Motor Company is rated 4.7 based on 1,068 reviews