Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.73

4.7 Rating 1,067 Reviews

94 %

of reviewers recommend Burrows Motor Company

Company Reviews

Metrics

4.7

Based on 1,067 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Burrows Motor Company 5 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love our Toyota cars , and the staff are always so pleasant . Disappointing because we came out without a spare key and we are still waiting. Also missing a list of mobility & Toyota useful numbers . Seemed a bit disorganised this to mg E”

Helpful Report

(Burrows Toyota Doncaster) - Posted 3 weeks ago

Hello - sorry your experience with us has not been five star. Could you email us at: info@burrowsmotorcompany.co.uk so we can look into this for you?

Posted 3 weeks ago

“Good, Good,, ok”

Helpful Report

(Burrows Toyota Sheffield) - Posted 2 months ago

Hello Miss Hussain - thank you for taking the time to leave us a review.

Posted 2 months ago

“People great, car great, price great, but...called to report that the puncture kit was missing (twice) and no response. Hey ho.”

Helpful Report

(Burrows Mint Cars) - Posted 3 months ago

“Sale of car to and from me good. After sales poor as no one checked up if all fine and issue with wheel arch agreed but nobody contacted me. I had to chase it up 6 weeks later”

Helpful Report

(Burrows Toyota Worksop) - Posted 7 months ago

Hello Mr Darwent - We are sorry to hear your experience with us has not been five star. Could you please email us on: Info@burrowsmotorcompany.co.uk so we can look into this for you.

Posted 7 months ago

“When we came for our test drive car wouldnt start. Part exchange wasnt a great price. When we came to collect our car after having a thorough vehicle check it had a flat battery and wouldnt start again. After having the vehicle for just a few days we had to have the AA recovery out as it wouldnt start. We also arranged with service to replace a perished rubber door seal. On the alloted day we were 5 mins from the barnsley garage who rang to say the part hadnt arrived and they couldnt fix it. So had to return home without the repair been done. Now waiting to hear back regarding when we can have it sorted.”

Helpful Report

(Burrows Toyota Barnsley) - Posted 1 year ago

Hi Mrs. Sadler, we appreciate your feedback and apologize for any inconvenience you may have experienced. We have contacted our team and they have informed us that the seal you were waiting for has now arrived, and we have contacted you to arrange an appointment to replace it. If there is anything else we can do to assist you, please do not hesitate to let us know.

Posted 1 year ago

“No feedback from technician who fitted dash cam. Was told it had to be hard wired as there wasn't a plug for cig lighter. When I got home the dash cam box contained a plug for cig lighter! Jackie was very helpful.”

Helpful Report

(Burrows Toyota Doncaster) - Posted 1 year ago

Hi Mr Wright - apologies for any confusion, however for warranty and insurance purposes our dash cams are hard wired, as instructed by Toyota.

Posted 1 year ago

“Burrows did not keep us updated with the delivery of our new vehicle, we had to telephone to keep us updated. We have not had any follow up checks from Burrows to check how the vehicle is”

Helpful Report

Posted 1 year ago

Hi Mrs Mckenna - We are sorry to hear that your experience with us has not been 5 star, your comments have been passed back to our team and we are looking into this.

Posted 1 year ago

“Sales process fine, sales man fine. Not happy new car had 55 miles on it and paintwork has fine scratches on as if not washed correctly.”

Helpful Report

Posted 2 years ago

“We bought a Yaris cross and relied on YouTube review, unfortunately your sales representative did not explain to us what type of Yaris cross we will purchase. The car we have has no alarm,/sensor on parking, front / reverse, manual opening of back door, manual bend of side mirrors, these 3 items are not included in our car, we are so disappointed on these things,no proper orientation.”

Helpful Report

Posted 2 years ago

“Pre-sales was very good. Sales area and garage was very impressive. The sales agent was efficient, though was late for our appointment. He went through how thorough Burrows were with cleaning and servicing of the car. When we arrived home we checked out the car in more detail and found chewing gum and old parking tickets under the driver's seat. When we pointed this out by email we had no response. It is a lovely car, however Burrows let themselves down with not such a 'thorough clean' and a lack of courtesy in not responding to my email.”

Helpful Report

(Burrows Mint Cars) - Posted 2 years ago

We are so sorry you were disappointed with the valet of your vehicle. We do pride ourselves on the quality of the preparation of the cars and can only apologise if, on this occasion, it fell short of your, and our, expectations. We have not seen an email coming in regarding the cleanliness of any car, if you can let us know who it was sent to we will be able to investigate further. You can reach us on info@burrowsmotorcompany.co.uk. Thank you for your feedback.

Posted 2 years ago

“Very pleased with the car but not impressed with the attitude of the sales manager. Definitely did not appreciate having an argument on the sales floor in front of several other people including staff and visitors about the use of credit cards. Never heard of a company not accepting them.”

Helpful Report

Posted 3 years ago

Hi Mrs Atkinson - we are sorry to hear that your experience with us has not been five star. Your comments have been passed back to our team and we are currently looking into this for you.

Posted 3 years ago

“Usually very good service, but disappointed that I had to phone for the book and was not given a brief run through of the way to operate the new systems.”

Helpful Report

Posted 4 years ago

Hi Mr Coleman - we are sorry to hear that your experience with us has not been five star. Your comments have been passed back to our team.

Posted 4 years ago

“Car had not been valeted since viewing, after picking up had to return to collect owners manual and MOT certificate. Staff are welcoming and helpful, despite the above comments I will still continue to be a customer.”

Helpful Report

(Doncaster Toyota) - Posted 4 years ago

Hi - we are sorry to hear this and your comments have been passed back to our team at Doncaster. Thank you for choosing Burrows and hopefully we will be seeing you again in the future.

Posted 4 years ago

“Gary was excellent to deal with, and car is lovely. One disappointment was that I wasn’t made aware the car only had one key until late in the process- given I travelled from distance would have appreciated this information being provided earlier or a second key being sourced by Burrows.”

Helpful Report

(Burrows Mint Cars) - Posted 4 years ago

Hi Mr Falconer - thank you for taking the time to review us. We apologise that this was not brought to your attention earlier, however we are delighted to hear that you love your new car.

Posted 4 years ago

“I am very unhappy with the service I have had from. Burrows and Toyota since purchasing my new car in March. I am still waiting for the delivery of the spare wheel etc I ordered as part of the car I ordered in January and I still have not received a handbook etc. I have had 6 cars from Toyota in the past 15 years but this could be the last car I purchase from Toyota”

Helpful Report

(Burrows Toyota Doncaster) - Posted 4 years ago

Hi Mr Hall - we are sorry to hear that your experience with us has not been five star, this is not up to our usual standards. We will pass your comments back to our team at Doncaster. Again we apologise for the inconvenience this has caused for you.

Posted 4 years ago

“It was good. I would have been happier to see the manager at least once.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 4 years ago

Thank you for taking the time to leave a review Dr Chilbule and we are sorry that you did not have the opportunity to see a Manager during your visit. We will review our process with the team to ensure that this does not happen in the future.

Posted 4 years ago

“There was no-one immediately in a reception area in the showroom, to greet customers. At the desk where I met the sales consultant there was an empty coffee cup from a previous client or member of staff, which didn't look welcoming. At another desk I sat at during another visit, there were papers relating to another customer's purchase, which firstly did not suggest privacy, plus did not make one feel like ' the only customer' in the sales person's mind, which is what a customer should feel like. I also thought that when I went to collect my car, the red cloth over the car was unnecessarily dramatic, and does nothing to help the fact one has just had to commit to substantial financial outgoings. I felt somewhat ' let me just get in my car and drive away!' - a red cloth wasn't going to make me less stressed! I was disappointed that I was not able to buy the Toyota Yaris I had originally wanted, which apparently it's hard to get good second hand ones of. Overall I felt the service was sort of 'job done', and I felt processed, rather than receiving thoughtful service. I think some good female salespeople in their team would enhance their service.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 4 years ago

Thank you for taking the time to leave a review and we are sorry that your experience wasn't 5* on this occasion. The team work hard to try to give personal service and make everyone feel special and we can only apologise if we failed to do that on this occasion. We do hope to see you in the future and in the meantime wish you happy motoring.

Posted 4 years ago

“I would prefer to deal with a sales person who can command the deal and not have to refer upwards when discussions about improved not the deal take place”

Helpful Report

(Burrows Toyota Doncaster) - Posted 4 years ago

Thank you for taking the time to leave a review Mr Seller.

Posted 4 years ago

“As a loyal Toyota customer But a first time customer of burrows doncaster I am happy with my car but was disappointed with the after care I received for a fault on my car which was there when I bought it”

Helpful Report

(Burrows Toyota Doncaster) - Posted 4 years ago

Thank you for taking the time to leave a review Mrs Battersby. If the issue still hasn't been resolved for you please email your details to info@burrowsmotorcompany.co.uk and we will get the team to look into this for you.

Posted 4 years ago

Thank you for taking the time to leave a review Mrs Battersby. If the problem hasn't been resolved for you please email your details to info@burrowsmotorcompany.co.uk and we will get the team to look into this for you.

Posted 4 years ago

“generally good service. polite staff. confusion over agreement after sale agreed. agreed to replace 2 tires as very worn. initially only one done, and had to check myself and arrange second to be replaced as this was not done. also agreed to squeaking door to be oiled which was not done. generally satisfied, although cynically I wonder if the changes above were initially omitted to save cost.”

Helpful Report

(Burrows Toyota Rotherham) - Posted 4 years ago

Thank you for taking the time to leave a review and we are sorry things didn't seem to go as smoothly as they usually do.

Posted 4 years ago

Burrows Motor Company is rated 4.7 based on 1,067 reviews