Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,250 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,250 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products at a fair price.....efficient & prompt service...wellingtons made in UK 🇬🇧 which was good to know!”

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Posted 5 years ago

“Excellent service,goods always packed well, delivery drivers always polite,would highly recommend,orders are processed speedily.”

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Posted 5 years ago

“Great service. Always receive my order within 2 days of placing it. Always impressed with the service and it's always well packaged when it arrives.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“The service was very good and the lady on the end of the phone was very helpful J White”

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Posted 5 years ago

“Excellent service and the product was exactly as described. Would use Burnhills agsin”

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Posted 5 years ago

“Once again a 1st class service.”

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Posted 5 years ago

“Item was not in stock, but was informed immediately and kept up to date. Was sent out immediately with next day delivery once available. Excellent. Thank you”

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Posted 5 years ago

“Cheapest rug in comparison to other sites and super quick delivery which was free because of the amount I spent. Would 100% buy from here again.”

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Posted 5 years ago

“Great service and fast delivery 👍”

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Posted 5 years ago

“Ordered the Diamond V supplement. Whichbis generally hard to get hold of. However so glad I found Burnhills my order was processed quickly and arrived quickly and well packaged. Will use again.”

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Posted 5 years ago

“Product as described,Fast delivery, Excellent will use again. Well done.”

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Posted 5 years ago

“I ordered 1 sack of creep pellets and 1 tub of Blue chip, all arrived in the agreed time. However on opening the package I had 1 and a half black bin bags full of excess packaging! I contacted them to inform them that there are rules and regulations on over packaging, and the young lady I spoke to was quite curt and did not seem to care. In many areas of the UK you are limited on how much waste you can put out weekly, the young lady still did not seem to care. Since then I have been sent 7 emails asking me for my review. This company seem to like annoying it’s customers with excess.”

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Posted 5 years ago

Thank you for your review. I am very sorry for the over-use of packaging on your order. We do of course have need to balance the use of packaging with the need to protect goods in transit but it certainly sounds as though the use of packaging was far from proportionate on this occasion. I do sincerely apologise for this. It is regretful. The vast majority of the padding materials used inside our boxes is recycled (reused) from the packaging our supplier used to send good to us. We are proud of this. However, this does not in any way excuse using this resource excessively. Since your call, we have spoken to our packing team and had discussions about finding the correct balance. Please accept our sincere apologies again for the over-use of packaging on this occasion. Burnhills.

Posted 5 years ago

“Excellent service as always”

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Posted 5 years ago

“I had an issue with the item that I ordered and found the customer service to be amazing. I was kept informed every step of the way. Thank you!!”

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Posted 5 years ago

“Good service, no hassle.”

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Posted 5 years ago

“Very good service, & quick delivery”

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Posted 5 years ago

Author didn't leave any comments.

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Posted 5 years ago

“Great, fast delivery, thank you”

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Posted 5 years ago

“Prompt delivery, and only stockist of the product I use for my horse. Very pleased with their service.”

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Posted 5 years ago

Burnhills is rated 4.9 based on 6,250 reviews