Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,257 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, with quick delivery. Will be using them again.”

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Posted 6 years ago

“Great price and fast delivery”

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Posted 6 years ago

“Delivered quickly and amazing product, very happy”

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Posted 6 years ago

“Fantastic service Thank you”

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Posted 6 years ago

“My husband thoroughly researched the best source for a replacement wheelbarrow wheel and found your website very clear in terms of the dimensions of such wheels. Slightly expensive due, maybe, to the fact that the wheel was made by an overseas company i.e. the manufacturers of our well-used and quite venerable wheelbarrow. Courier arrangements, prompt and efficient and the new wheel was fitted in about two minutes. Wheelbarrow now as good as new! Highly recommended on this experience.”

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Posted 6 years ago

“It is really good stuff my partner uses it”

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Posted 6 years ago

“Have used Burnhills for a long time now because of the good price on my parrot food and fast delivery. Never had any problems. Dave”

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Posted 6 years ago

“Quality products at a fair price.....efficient & prompt service...wellingtons made in UK 🇬🇧 which was good to know!”

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Posted 6 years ago

“Excellent service,goods always packed well, delivery drivers always polite,would highly recommend,orders are processed speedily.”

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Posted 6 years ago

“Great service. Always receive my order within 2 days of placing it. Always impressed with the service and it's always well packaged when it arrives.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“The service was very good and the lady on the end of the phone was very helpful J White”

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Posted 6 years ago

“Excellent service and the product was exactly as described. Would use Burnhills agsin”

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Posted 6 years ago

“Once again a 1st class service.”

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Posted 6 years ago

“Item was not in stock, but was informed immediately and kept up to date. Was sent out immediately with next day delivery once available. Excellent. Thank you”

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Posted 6 years ago

“Cheapest rug in comparison to other sites and super quick delivery which was free because of the amount I spent. Would 100% buy from here again.”

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Posted 6 years ago

“Great service and fast delivery 👍”

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Posted 6 years ago

“Ordered the Diamond V supplement. Whichbis generally hard to get hold of. However so glad I found Burnhills my order was processed quickly and arrived quickly and well packaged. Will use again.”

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Posted 6 years ago

“Product as described,Fast delivery, Excellent will use again. Well done.”

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Posted 6 years ago

“I ordered 1 sack of creep pellets and 1 tub of Blue chip, all arrived in the agreed time. However on opening the package I had 1 and a half black bin bags full of excess packaging! I contacted them to inform them that there are rules and regulations on over packaging, and the young lady I spoke to was quite curt and did not seem to care. In many areas of the UK you are limited on how much waste you can put out weekly, the young lady still did not seem to care. Since then I have been sent 7 emails asking me for my review. This company seem to like annoying it’s customers with excess.”

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Posted 6 years ago

Thank you for your review. I am very sorry for the over-use of packaging on your order. We do of course have need to balance the use of packaging with the need to protect goods in transit but it certainly sounds as though the use of packaging was far from proportionate on this occasion. I do sincerely apologise for this. It is regretful. The vast majority of the padding materials used inside our boxes is recycled (reused) from the packaging our supplier used to send good to us. We are proud of this. However, this does not in any way excuse using this resource excessively. Since your call, we have spoken to our packing team and had discussions about finding the correct balance. Please accept our sincere apologies again for the over-use of packaging on this occasion. Burnhills.

Posted 6 years ago

Burnhills is rated 4.9 based on 6,257 reviews