“My husband thoroughly researched the best source for a replacement wheelbarrow wheel and found your website very clear in terms of the dimensions of such wheels. Slightly expensive due, maybe, to the fact that the wheel was made by an overseas company i.e. the manufacturers of our well-used and quite venerable wheelbarrow.
Courier arrangements, prompt and efficient and the new wheel was fitted in about two minutes.
Wheelbarrow now as good as new!
Highly recommended on this experience.”
“Item was not in stock, but was informed immediately and kept up to date. Was sent out immediately with next day delivery once available. Excellent. Thank you”
“Ordered the Diamond V supplement. Whichbis generally hard to get hold of. However so glad I found Burnhills my order was processed quickly and arrived quickly and well packaged. Will use again.”
“I ordered 1 sack of creep pellets and 1 tub of Blue chip, all arrived in the agreed time. However on opening the package I had 1 and a half black bin bags full of excess packaging!
I contacted them to inform them that there are rules and regulations on over packaging, and the young lady I spoke to was quite curt and did not seem to care. In many areas of the UK you are limited on how much waste you can put out weekly, the young lady still did not seem to care.
Since then I have been sent 7 emails asking me for my review. This company seem to like annoying it’s customers with excess.”
Thank you for your review. I am very sorry for the over-use of packaging on your order. We do of course have need to balance the use of packaging with the need to protect goods in transit but it certainly sounds as though the use of packaging was far from proportionate on this occasion. I do sincerely apologise for this. It is regretful.
The vast majority of the padding materials used inside our boxes is recycled (reused) from the packaging our supplier used to send good to us. We are proud of this. However, this does not in any way excuse using this resource excessively. Since your call, we have spoken to our packing team and had discussions about finding the correct balance.
Please accept our sincere apologies again for the over-use of packaging on this occasion.
Burnhills.
