“I’ll definitely be buying from here again! I bought a rug in the sale at a bargain price. As it was the sale period I expected delivery to take I while but it arrived within 2 days. Great customer service 😀”
Good morning. I am very sorry to hear that two of the pickstone pots were damaged in transit. We do kindly ask that customers let us know about any problems in order to give us an opportunely to rectify them. As you haven't contacted us about this previously, we unfortunately haven't had any opportunity to rectify it. I have now issued a full refund for the two damaged pots (£2.72 refund). We are always happy to rectify problems as soon as we're made aware.
I would be very grateful if you would consider revising your review.
If you have any questions or if we can be of any further assistance, please don't hesitate to get in touch.
Kindest regards,
Burnhills.
“I purchased 10kg Hay and Straw for the rabbits. Great quality just wish they were nearer so I could collect directly (it did pinch my pocket paying £13 for delivery) but I guess that’s to be expected. Just want to see how long it lasts to weigh up costs. To early to say just yet.”
“The service I received from Burnhills was excellent.I had a few questions prior to purchase which Burnhills responded to promptly and accurately. They were very helpful. Once ordered my purchase arrived swiftly. Thank you Burnhills.”
“Very pleased with my purchase. Was kept fully informed by Burnhills on dispatch and arrival timings. Product was exactly as ordered and well packaged. Very pleased overall and would recommend using Burnhills to others.”
