“Under lockdown circumstances the service was excellent. Delivery cost is quite high but you get what you pay for as DPD are second to none. Will definitely use again.”
“The service of your carrier DPD was very disappointing .I put a note on my door to say my wife and I was self isolating because of coved 19 as instructed on your email ,I asked for the goods to be left outside my front porch on the note on the front door When DPD arrived they refused to do this ,They said they would not leave the goods unless they could leave it in the porch and take a photograph of it ,I asked the carrier to step right back as I opened the porch door the goods was then left in the porch and a photograph taken , I think this was very bad practice and unsafe for my wife and myself.”
Thank you for your review. I am sorry for any confusion. I believe you may have misread our email. Our email says that leaving a note on your door is NOT the way to leave a safe place instruction. You must use the “in-flight” tracking options via the tracking we send you, otherwise the driver isn’t permitted to leave the item without a signature (photograph during COVID-19 restrictions). The driver will of course stand back at safe distance to take the photograph. If you prefer to leave the item without a photograph in future, please use the “in-flight” tracking options. I hope that clarifies everything and I do apologise again for any confusion.
