Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,237 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,237 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Burnhills made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, Fast delivery *****”

Helpful Report

Posted 5 years ago

“Book arrived very quickly given current circumstances & Burnhills kept me informed.”

Helpful Report

Posted 5 years ago

“The service of your carrier DPD was very disappointing .I put a note on my door to say my wife and I was self isolating because of coved 19 as instructed on your email ,I asked for the goods to be left outside my front porch on the note on the front door When DPD arrived they refused to do this ,They said they would not leave the goods unless they could leave it in the porch and take a photograph of it ,I asked the carrier to step right back as I opened the porch door the goods was then left in the porch and a photograph taken , I think this was very bad practice and unsafe for my wife and myself.”

Helpful Report

Posted 5 years ago

Thank you for your review. I am sorry for any confusion. I believe you may have misread our email. Our email says that leaving a note on your door is NOT the way to leave a safe place instruction. You must use the “in-flight” tracking options via the tracking we send you, otherwise the driver isn’t permitted to leave the item without a signature (photograph during COVID-19 restrictions). The driver will of course stand back at safe distance to take the photograph. If you prefer to leave the item without a photograph in future, please use the “in-flight” tracking options. I hope that clarifies everything and I do apologise again for any confusion.

Posted 5 years ago

“Very good service from order to delivery, would recommend to anyone.”

Helpful Report

Posted 5 years ago

“all good ty”

Helpful Report

Posted 5 years ago

“Love this store. Staff are always helpful, nothing too much trouble and service is fast and efficient. Thank you for all your hard work.”

Helpful Report

Posted 5 years ago

“Excellent service and prompt dispatch in these current difficult circumstances. No hesitation to use again.”

Helpful Report

Posted 5 years ago

“Very fast delivery in the circumstances. Thank you.”

Helpful Report

Posted 5 years ago

“Value for money in comparison with other markets, Delivery quick and intact.”

Helpful Report

Posted 5 years ago

“efficient and speedy service - i would point out I have already submitted this comment to another site - how many times do you need this?”

Helpful Report

Posted 5 years ago

“Incredibly fast postage time especially in the current situation. Will use again via post in future.”

Helpful Report

Posted 5 years ago

“Could not of been better or easyer to purchase goods would use again”

Helpful Report

Posted 5 years ago

“Easy ordering process, very quick service. Will certainly use again. Thank you.”

Helpful Report

Posted 5 years ago

“Supplied very quickly. Great service”

Helpful Report

Posted 5 years ago

“Buy and collect during the lockdown is very welcome at this time. Great service.”

Helpful Report

Posted 5 years ago

“Just the ticket, thanks!”

Helpful Report

Posted 5 years ago

“Fast delivery, a few scuffs and scratches but superficial considering it's a wheelbarrow”

Helpful Report

Posted 5 years ago

“Fast delivery, as described, very happy under the covid lockdown circumstances. Cardboard boxes holding the 25Kg feed was a bit on the thin side, hence they arrived with a hole in the plastic bag where the feed spilled out into the box. I am guessing the courier created a hole when manhandling the heavy box. Still happy, chucks are not starving any more :)”

Helpful Report

Posted 5 years ago

“I have been a customer of Burnhills for years they always give a great level of service, and are always really helpful and friendly”

Helpful Report

Posted 5 years ago

“Excellent service. Would use them again. Many thanks, the product arrived quickly.”

Helpful Report

Posted 5 years ago

Burnhills is rated 4.9 based on 6,237 reviews