Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,241 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,241 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice of products and options to get large or small quantities of products ie animal food. Very quick service and arrived quicker than expected, which in the current climate was certainly a bonus. Would definitely use again.”

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Posted 5 years ago

“Quick efficient delivery”

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Posted 5 years ago

“Excellent service and communication. Delivery prompt and on time”

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Posted 5 years ago

“Very prompt delivery”

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Posted 5 years ago

“service impeccable; resolved missing nut and bolt unbelievably quickly Very good!”

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Posted 5 years ago

“I ordered a 20kg bag of chicken feed 3 weeks ago and still hasnt arrived. Not happy.”

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Posted 5 years ago

Thank you for you review. As discussed, it is most unfortunate that you placed your order for delivery to your previous address by mistake. I understand that these mistakes can happen and I do empathise with the situation. However, please be aware that we can only deliver to the address you provide. We do ask that customers check the delivery details carefully at the checkout and we also send an order confirmation email confirming the delivery address, along with tracking updates. With my sincere apologies, once a parcel has been successfully delivered to the requested delivery address, we are unfortunately unable to retrieve the parcel or offer a refund for the goods. As a gesture of good will, I understand that we have dispatch your subsequent order with no delivery charge so I am pleased that we were able to find a resolution.

Posted 5 years ago

“Very quick delivery. Would recommend.”

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Posted 5 years ago

“An excellent company, who deliver very quickly. Highly recommended.”

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Posted 5 years ago

“Excellent service, received delivery in record time. Thank you”

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Posted 5 years ago

“Thank you for such a quick delivery of my dog food, my local supplier has stopped stocking it so I was pleased to find that you stocked it. I shall definitely be using you again.”

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Posted 5 years ago

“Good service and it this very difficult time very speedy delivery Thank you”

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Posted 5 years ago

“Great service as always from the staff at Burnhills, especially at this tough time. My order was dealt with and processed for collection within 2 hours and It was placed into my boot to avoid any contact with staff. Thanks again and see you all soon Kate”

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Posted 5 years ago

“Always a great service😊😊😊”

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Posted 5 years ago

“Excellent service, as always. Thanks for your good work guys :)”

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Posted 5 years ago

“Good choice of stock, reasonably priced and fast delivery!”

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Posted 5 years ago

“we have always used burnhills, , great supplier, good prices, great range.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Ordered online for pick up. The service is very well organised and I would definitely order online again”

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Posted 5 years ago

“signs asking for a 2m distancing are not adhered to by the staff. I witnessed a customer being handed his items through his vehicle window! left me speechless.”

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Posted 5 years ago

“My parcel arrived within a few days well packed and my dog loves his treats”

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Posted 5 years ago

Burnhills is rated 4.9 based on 6,241 reviews