Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,256 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,256 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Same day dispatch and next day delivery. Thank you!”

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Posted 5 years ago

“Quick delivery and realistic pricing”

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Posted 5 years ago

“Product great , price competitive although delivery quite expensive and therefore puts the price you pay into a different level. But on the plus side very quick.”

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Posted 5 years ago

“Always good value for money and helpful, cheerful staff.”

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Posted 5 years ago

“Easy to order & quick delivery”

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Posted 5 years ago

“Happy with the product and the delivery time table😎👍”

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Posted 5 years ago

“Good service,maybe a email with a estimated date that the product would have been in would have been nice”

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Posted 5 years ago

“Most helpful when we rang to see how the click and collect worked and how long the order would take to complete which was the. Same day”

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Posted 5 years ago

“Great service . No problems.”

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Posted 5 years ago

“Fast reliable and really friendly helpful staff, Click and collect during covid has been great also . Only thing that lets them down is there James Wellbeloved dog food is more expensive than all other retailers why I’m not sure as your losing business by having the price so high.”

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Posted 5 years ago

“Don't do reviews”

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Posted 5 years ago

“The first order I placed was taken over the phone but one item was out of stock. I was told to ring back in a few days when stock had been received. The other two item were in stock, and I collected it the following morning as discussed. I waited a couple of days and rang back, I was told I had to place the order on line and wasn’t given the opportunity to place the order over the phone.”

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Posted 5 years ago

“Good product and price, delivery costs are exorbitant”

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Posted 5 years ago

“Spot on service I actually missed the delivery day but recieved an E Mail same day to 'rearrange delivery for next day and product duly arrived at said time Many Thanks . Martin”

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Posted 5 years ago

“Good quality food. My dog loves it. I’m disappointed that had to pay £8 more comparing to 3months ago and had no choice of delivery options. Quick and professional service.”

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Posted 5 years ago

“Apart from receiving somebody else’s invoice with their personal details on it as well as my own everything was good :)”

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Posted 5 years ago

“Nice staff always get good service”

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Posted 5 years ago

“No complaints from the dogs ... they love the food. I was a little disappointed that I had to pay for postage as I never have before. Times are difficult right now with reduced funds coming into the house so to have an unexpected addition to the cost of dog food was unwelcome. May have to look for a different supplier if income continues to fall but cost keeps going up.”

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Posted 5 years ago

“Quick delivery. No problems.”

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Posted 5 years ago

“prompt service.”

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Posted 5 years ago

Burnhills is rated 4.9 based on 6,256 reviews