Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 5,851 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 5,851 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Burnhills 5 star review on 29th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spot on service I actually missed the delivery day but recieved an E Mail same day to 'rearrange delivery for next day and product duly arrived at said time Many Thanks . Martin”

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Posted 3 years ago

“Good quality food. My dog loves it. I’m disappointed that had to pay £8 more comparing to 3months ago and had no choice of delivery options. Quick and professional service.”

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Posted 3 years ago

“Apart from receiving somebody else’s invoice with their personal details on it as well as my own everything was good :)”

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Posted 3 years ago

“Nice staff always get good service”

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Posted 3 years ago

“No complaints from the dogs ... they love the food. I was a little disappointed that I had to pay for postage as I never have before. Times are difficult right now with reduced funds coming into the house so to have an unexpected addition to the cost of dog food was unwelcome. May have to look for a different supplier if income continues to fall but cost keeps going up.”

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Posted 3 years ago

“Quick delivery. No problems.”

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Posted 4 years ago

“prompt service.”

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Posted 4 years ago

“Good delivery time by DPD good products”

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Posted 4 years ago

“Its great but everytime i order conditioning cube i get mix everytime”

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Posted 4 years ago

Hi. Thank you for your review. I’m am very sorry to hear about the reoccurring problem with the Youngstock cubes. I have changed the word “CUBES” to block capitals on our system. A small change like can often resolve this sort of picking problem, so I hope that this will do the trick. Thank you for bringing the problem to our attention and I do apologise again. Kind regards, Burnhills.

Posted 4 years ago

“I needed over reach boots during lockdown for my horse who wears egg bars. I put in a click and collect order and had what I needed within two hours.”

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Posted 4 years ago

“Got what I ordered and came on time”

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Posted 4 years ago

“Fast delivery, a few scuffs and scratches but superficial considering it's a wheelbarrow”

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Posted 4 years ago

“Fast delivery, as described, very happy under the covid lockdown circumstances. Cardboard boxes holding the 25Kg feed was a bit on the thin side, hence they arrived with a hole in the plastic bag where the feed spilled out into the box. I am guessing the courier created a hole when manhandling the heavy box. Still happy, chucks are not starving any more :)”

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Posted 4 years ago

“Great product, great delivery. Will definitely be using again.”

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Posted 4 years ago

“Usually great service by all staff, there is just one girl, Georgina I think she is called who never looks happy and never ever asks if you have a loyalty card. All the other staff are very friendly and go out of their way to help.”

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Posted 4 years ago

“Good choice of stock, reasonably priced and fast delivery!”

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Posted 4 years ago

“Very helpful delivery man. Speedy response. Easy to follow website!”

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Posted 4 years ago

“Really good to be able to order online and collect the products perhaps use a mobile number to call on arrival as the shop number not answered straight away it was a bit confusing as to who to tell we had arrived the guy loading the goods was under a bit of pressure. Once we got through on the phone the lady advised she would organise the goods to be brought to the car”

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Posted 4 years ago

“Super product delivery good right price”

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Posted 4 years ago

“Given wrong bag of food but did swap it the next day”

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Posted 4 years ago

Burnhills is rated 4.9 based on 5,851 reviews